Experience and skills required: 

Essential:

• At least five years of relevant experience in managing ICT services, including in an operational support role and in interacting with customers in a 7/24 data centre environment
• Sound experience in managing and configuring managed network, network security and customer Internet access services, including:
  • Broad technical background and knowledge of IT services; managing and configuring networking infrastructure, network security and customer Internet access services; managing and configuring Cisco equipment; managing Checkpoint Next Generation Firewalls; managing F5 and/or Citrix Netscaler load balancers; managing VPN gateways; working in a 7/24 data centre environment; configuring and using enterprise network monitoring applications such as NNMi
  • Disaster Recovery planning and implementation
  • implementing good practices for IT operations and service management
  • implementing security measures
• Excellent understanding:
  • of network infrastructure and the interaction with other infrastructure components such as computing systems, virtualisation platforms, storage systems, operating systems and backup systems
• Hands-on experience of designing, transitioning and delivering managed network, network security and customer Internet access services
• Deep and well-rounded skills in areas necessary to carry out the required functions, including
  • troubleshooting, capacity planning, root cause analysis and experience in monitoring tools/frameworks (e.g. Nagios, ELK, Splunk, SCOM, NNMi)
  • Excellent written and oral communications skills with ability to prepare and present technical documentation, business cases and project proposals and exercise influence without formal authority
  • Good conceptual thinking, analytical and problem-solving skills
  • Ability to optimise across the shared on-premise infrastructure and retain a strong customer focus
  • Ability to work with a high degree of autonomy, handle changing priorities taking into consideration their related business impact
• Good understanding of
  • automating and transforming services
  • ISO 20000 and/or ITIL processes

• Desirable:

  • Work experience at the international level, especially working with or within organizations of the UN family;
  • Experience in
    • implementing changes to reduce costs or to optimise the value of a service, especially when the experience involves working with a customer
    • automating and orchestrating, scripting, source control tools, CI/CD tools, configuration management tools, and/or infrastructure as code products
    • working with storage and backup equipment, system administration (Windows and Linux) and virtualisation platforms

• Good understanding of
  • automation tools
  • understanding of software defined data centre

Education:

Essential:

• Bachelor of Science degree in Computer Science, Electrical engineering, mathematics, Telecommunications, or related field

 Desirable:

• Certifications in
  • Security
  • Business continuity
  • ITIL
  • Prince 2
  • ISO 20000

Languages: 

• Expert knowledge of English is required
• Beginner’s knowledge of Spanish is desirable

Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

Compensation:

Annual Salary Estimation (net of tax at single rate), including post adjustment (36,5% on January 2021): 82,218 USD

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 5 April 2021.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the ICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Applications from women are particularly encouraged for this vacancy