Services Overview

UNICC offers Analytics and Data Management Services including consulting, design, setup, implementation and support services, on diverse technology platforms and organization’s fact-based decision-making processes.

Business Intelligence (BI) uses technologies, techniques and solutions for raw data transformation into insight for business analysis, providing organizations with tools to make strategic and timely decisions based on meaningful information.

Advanced analytics is the set of techniques used to discover relationships, recognize complex patterns or predict current trends in Client data. Its objective is to model data from internal and external variables in order to obtain useful business insights. Advanced Analytics offers diagnostic, predictive and prescriptive analytics, including data lake and data storage, Big Data management and discovery.

Analytics services consist of technologies, techniques and solutions to transform raw data into meaningful insight for business analysis and strategic decision-making through structured and unstructured data management. Data visualisation services include enterprise dashboard, reporting, data analysis, data modelling and data discovery. 

Data management spans  the entire lifecycle of a data assets from original data sources through to final disposition. It involves progress and change throughout data lifetimes for internal and external data streams of an enterprise. Data management platforms and support services, both on-premise and in the cloud, are an all-in-one service including all the necessary hardware, software, hosting and support.

Database services, based on the Database Management System (DBMS) from Microsoft, offer advanced features for hosting critical database systems with high performance in a secure environment. UNICC offers fully managed solutions including all the underlying infrastructure.

UNICC offers its Clients a variety of ERP platform hosting solutions and support, to give Partner Organizations integrated views of core business processes, often in real-time. Current solutions include many of the major products from Oracle and SAP.

UNICC provides a secure, high performance and high available hosting environment for web applications. Clients may select a preferred hosting environment and preferred web server. UNICC uses a powerful web analytics software tool for high performance website traffic analysis.

UNICC has proven experience in deploying, managing and supporting Enterprise SharePoint servers and services from basic to very complex installations with multiple environments for production, disaster recovery, development and staging.

Enterprise SharePoint services include Enterprise SharePoint 2013, Enterprise SharePoint 2016, Enterprise SharePoint 2019 and SharePoint Online with M365.

UNICC offers its Clients various data analytics tools to direct and drive business insight. UNICC’s solutions include data analytics and visualisation, business performance management, data warehousing, dashboards and key performance indicators (KPIs).

UNICC’s Microsoft Dynamics 365 services include help with licensing needs, Dynamics 365 configuration, custom development, integration, training and support. UNICC offers managed services for Dynamics 365 support as well.

ServiceNow is an integral service that helps organizations adopt a single cloud platform across the IT value chain. UNICC, through ServiceNow services, provide partners an opportunity to quickly transform the employee experience and optimise corporate services so they can focus on business innovation.

The Digital Hub of Treasury Solutions provides direct and simplified access to banking mechanism and modalities to deliver cash assistance straight-through to beneficiaries at large.

UNICC’s application development services help Clients design, enhance and build mission- critical custom enterprise applications and collaborative solutions, including Intranet, Extranet and corporate website design or revamps, business application development, application integration, data migration, certificate exchange hubs, mobile apps and more.

Robotic Process Automation is a logical step forward for organisations to increase efficiency in performing rule‐based, high volume repeatable business process activities. UNICC’s value proposition provides for complete services, from inception to management of ‘bots’ and all related RPA functions. 

UNICC’s Information Security Management System (ISMS) framework mitigates the risk of exposure of an organisation to the high risk of negative reputational impact, loss of valuable information, exposure to malicious acts as well as sophisticated and complex cyber-attacks.

Holistic resilience maturity assessment service using the ISO 27001 standard as a reference framework to determine effectiveness of the organization’s cybersecurity capabilities.

This service functions to share timely, relevant and actionable physical and cybersecurity threat and incident information. This enhances the ability of the United Nations to prepare for, respond to, and mitigate risks associated with these threats.

The Common Secure Operations Centre (CSOC) involves a specialized unit that monitors, analyses, and responds to cybersecurity events using a combination of technology processes and solutions. The CSOC is staffed with skilled cybersecurity practitioners.

Security Information and Event Management (SIEM) solutions and services are typically part of an organizational security operations regime. They provide real-time analysis of security alerts generated by applications and network hardware.

UNICC’s phishing simulation services enable Partner Agencies to test effectiveness of their information security awareness programme.

UNICC’s Information Security Specialists work with Clients to develop content and manage phishing simulation exercises. 

UNICC’s vulnerability management services provide continuous identification and remediation of vulnerabilities and configuration flaws through a combination of processes and technologies that its Information Security specialists can leverage.

Penetration testing consists of actively exploiting vulnerabilities in order to prove (or disprove) real-world attack vectors against an organization’s digital assets, data, staff, and/or physical security. Such testing allows to identify weaknesses in information security controls.

UNICC’s Digital Forensics and Incident Response (DFIR) services provide well-defined and industry standard incident handling procedures and programs for analyzing incident-related data and for determining appropriate responses to any organizational security incident. 

UNICC’s PKI digital identity services are broadly divided into three categories: internal UN system-wide PKI services for secure communications between Agencies, hosting and managing of organizational PKI infrastructures and publicly-trusted PKI services complemented with a full range of certificate types.

UNICC’s Infrastructure and Network Support services span across infrastructure, platform and applications from the delivery of fully managed components to the utilisation and analytics of tools as well as techniques.

Two Factor Authentication enables an elevated authentication mechanism granting access after presenting two sets based on “something you know” and “something you have”. Management and support of infrastructure security components include Managed Firewall, Network Intrusion and Detection, as well as Network Access Control systems.  

The UNICC Email Security Service provides protection against spams, viruses, phishing, DOS and DHA attacks while Content Filtering extends the management and support of various systems for controlled access to the Internet based on organization established policies.

UNICC offers strategic advisory services to help an organization set up a state-of-the-art, effective information security awareness strategy, an industry-leading cloud-based learning lab and communications support including deliverables with messages, bulletins, posters and portal support.

UNICC provides an electronic signature solution in partnership with DocuSign, with automation technology to confirm the irrefutable validity of every signature in any process workflow, backed up by a comprehensive audit trail.

The Secure Authentication Service provides a connection for enterprise solutions, platforms and applications to authenticate users against their own organizational identity management directory. With minimum modification (the service supports modern authentication protocols), any app can be registered to use the service.

UNICC Business Continuity/Disaster Recovery (BC/DR) Planning, or Organizational Resilience Management Services, is a comprehensive management and support system for Clients seeking to improve their organizational resiliency and ability to react to events that affect critical services or functions.

This service allows organizations to test and evaluate overall readiness and learn to properly manage threats and risks in a non-threatening environment by taking participants through simulated scenarios where a critical event occurs, forcing them to respond using current processes and practices.

Application Security services provide application security testing with guidance on adding development processes and integrating security testing tools, helping to improve the quality of software development.

AppSec services follow the OWASP framework and revolve around application security testing through tools and automation including secrets scan, static code analysis, software composition analysis, and dynamic analysis, with guidance on secure coding through best practices, processes, and procedures.

Offensive security services comprise a suite of solutions that aim to unveil vulnerabilities that cannot be found by simply running automated tools. Expert knowledge on cyber-attacks allied with industry testing frameworks ensure that Clients obtain the best results and benefit from recommendations to improve the enterprise security posture