Head, Digital Workplace Services

Position Summary

Job CategoryVacancy
Vacancy Notice NumberICC/22/VAL/755
Position TitleHead, Digital Workplace Services
Position TypeFixed Term
Number of Positions1
Date of Issue25/11/2022
Date of Closing05/12/2022
GradeP4
Annual Salary EstimationUSD 97,072 (net, single rate, including post adjustment)
Duty StationValencia, Spain
Organizational Location/UnitDigital Workplace Service Unit (OPDM)

Position Description

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity

Purpose of the Position:

The purpose of the post is to manage the Digital Workplace Unit (OPDM) to support, manage and maintain Services provided by the Cloud Services Section (OPD), within the Operations Division (OP). The services are delivered at a high level of quality and efficiency in order to create value for customers. The Unit (OPDM) also executes, in close coordination with customers and the Digital Delivery Division, projects related to enhancing and maintaining the delivered services.

Objectives of the Programme:

The objectives of the Centre, is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Chief, Cloud Services Section. The incumbent is responsible for the following duties and could be requested to do any other tasks of similar level in related fields:

Supervisory

  • Lead the Digital Workplace Service Unit (OPDM) and its staff, in all UNICC locations. Ensure that all staff management processes are adhered to, and regular communication and performance feedback and coaching is given to all staff for improvement purposes. Evaluate progress and performance; ensure exchange of information, experience and learning; develop new strategies and identify courses of action to accelerate/improve delivery of services in accordance with direction received from senior management
  • Directly supervise a group of team leaders with responsibility for:
    • Provision of expertise to organizations moving to the public cloud, with both hybrid and pure cloud workloads
    • Migration of workloads to the cloud
    • Provision of ongoing support to cloud workloads, as needed
  • Provide technical leadership
  • Support the Chief, Cloud Services in providing overall section management, with responsibility for:
    • Maintaining cloud governance
    • Assessing business, architectural and implementation details
    • Determining workload placement
    • Evaluating providers against requirements

Processes

  • Ensure that all processes operated by the Unit are in line with agreed standards and that agreed metrics are in place and reported regularly and accurately
  • Standardize and document the unit’s operating procedures to the greatest extent possible
  • Provide leadership for automation and security initiatives, in collaboration with other UNICC teams
  • Provide oversight for projects and services delivered by the unit, ensuring cost, time, scope and quality meet customer expectations
  • Establish processes for Capacity, Availability and Service Level Management

Planning

  • Establish and maintain an on-going plan and service maintenance including hardware and software upgrades, and general service improvement projects
  • Establish and maintain an on-going plan for human resources development, in line with overall UNICC strategy

Innovation

  • Nurture a culture of continuous improvement and team building within the Unit
  • Keep abreast of industry good practices, new trends and technologies and evaluate these for possible adoption or incorporation
  • Oversee the lifecycle and evolution of existing products and services provided by the unit as well as propose new ones to address the emerging needs of UNICC clients

Customers

  • Under guidance from the Chief, Cloud Services Section, maintain an active contact with customers virtually or through regular duty travel to the customers’ main duty station. Contribute to develop and promote effective collaboration with UNICC’s Partner organizations
  • Report service performance to, and coordinate service activities with customers
  • Collaborate with Business Relationship Managers and UNICC Project Managers and other Service Owners to strengthen the partnership with client organizations, propose and deliver our services

Other

  • Act as Officer-In-Charge of the Section during the absence of the Section Chief if nominated
  • The incumbent may be requested to provide support during weekends, holidays or outside working hours as well as to serve as a “stand-by” officer on a rotation basis
  • Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management
  • Perform other related duties as required

Recruitment Profile

Experience and Skills required:

Essential:

  • Seven (7) years of professional experience with a main focus on Microsoft SaaS services
  • Broad technical background and knowledge of IT services
  • Extended experience in deployment of Microsoft Office 365 solutions, including ability to implement end to end complex migrations and continuing support
  • Demonstrated managerial experience, ability to lead changes effectively, to structure core technical functions in the team, to build effective liaison within the team and with other UNICC support groups
  • Ability to analyze and balance facts, priorities, resources, constraints and alternatives to make sound decisions and recommendations
  • Demonstrated knowledge of customer service fundamentals
  • Proven record of demonstrating initiative to improve existing processes

Desirable:

  • Understanding of UNICC products, services and processes

Education*:

Essential:

  • Master University degree in Computer Science, Information Technology or related field

Desirable:

  • Certification in Microsoft Cloud Service
  • Service Management qualification, such as ITIL or ISO 20000
  • Project Management qualification, such as PRINCE2

Languages:

  • English: Expert knowledge is required
  • Spanish: Intermediate knowledge is desirable

UNICC Global Competencies:

  • Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
  • Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
  • Setting an example: Acts within UNICC’s / WHO’s professional, ethical and legal boundaries and encourages others to adhere to these. Behaves consistently in accordance with clear personal ethics and values.
  • Building and promoting partnerships across the Organization and beyond: Develops and strengthens internal and external partnerships that can provide information, assistance and support to UNICC. Identifies and uses synergies across the Organization and with external partners.
  • Driving UNICC to a successful future: Demonstrates abroad-based understanding of the growing complexities of ICT issues and activities. Creates a compelling vision of shared goals and develops a roadmap for successfully achieving real progress in improving ICT services.

Other Information

Eligibility:

This vacancy notice is open only to internal candidates

Compensation:
Annual Salary Estimation (net of tax at single rate):

  • Valencia, (Spain) including post adjustment (28,4% on November 2022): US$ 97,072

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 5 December 2022.

Notes:

  • Technical and/or personality tests may be carried out as part of the selection process
  • Only short-listed candidates will be contacted
  • Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity

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