Certifications and Standards
Trust is central to the work of UNICC. Operations and digital solutions are aligned with internationally recognized standards, validated through accredited external certification bodies, and evaluated through assurance engagements by independent assurance practitioners (external auditors).
The current portfolio includes multiple ISO/IEC certifications covering information security, privacy, business continuity, and service management. These certifications demonstrate a commitment to excellence, resilience, and continuous improvement, forming part of a broader journey to align with global standards that matter to stakeholders.
External auditors provide an independent assessment of the effectiveness of UNICC’s internal controls over a specified period. They evaluate both the design and operational effectiveness of the controls, thereby promoting increased trust and transparency between UNICC and its clients.
Why Certifications and Standards Matter
In today’s complex and interconnected digital environment, partners require assurance that systems and data are managed responsibly, securely, and reliably. Independent certification demonstrates that:
- Security and privacy are prioritized: Controls protect sensitive information, including personal data, across all services.
- Continuity is ensured: Essential services remain operational even during disruptions.
- Processes reflect global best practices: Service delivery is standardized, efficient, and transparent.
- Improvement is ongoing: Regular audits and reviews enable continuous adaptation to emerging risks and evolving needs.
- Reasonable assurance: Internal control design and operation are effective to mitigate and minimize the impact of materialized risk.
Our Current Certifications
ISO/IEC 27001:2022 — Information Security Management
Protecting information assets is core to UNICC. With ISO/IEC 27001:2022, UNICC maintains a comprehensive Information Security Management System (ISMS) that ensures confidentiality, integrity, and availability across all solutions.
ISO/IEC 27701:2019 — Privacy Information Management
Privacy matters more than ever. ISO/IEC 27701:2019 extends UNICC’s ISMS with a Privacy Information Management System (PIMS), ensuring responsible governance of personal data, compliance with regulations, and integration of privacy by design.
ISO 22301:2019 — Business Continuity Management
Resilience is critical. ISO 22301:2019 certifies UNICC’s Business Continuity Management System (BCMS), ensuring the organization can sustain and recover critical services during unforeseen events, strengthening organizational resilience.
ISO/IEC 20000-1:2018 — IT Service Management
High-quality service delivery is built into everything UNICC does. With ISO/IEC 20000-1:2018, UNICC’s IT Service Management System (SMS) ensures reliable, efficient, and continuously improving service operations.
ISO 9001:2015 — Quality Management Systems
Quality is at the heart of UNICC’s operations. ISO 9001:2015 certifies that UNICC’s Digital Delivery Division maintains a robust Quality Management System (QMS), ensuring the consistent delivery of digital solutions that meet client requirements throughout all phases of the solution development cycle, while driving continuous improvement to strengthen organizational performance.
ISAE 3402 Type II (SOC I equivalent)
Conducted annually by an accredited assurance practitioner, ISAE 3402 is an internationally recognized standard for assurance engagements concerning service providers. It assesses the service organization’s system and the suitability of the design and operating effectiveness of controls relevant to the clients’ organization’s financial reporting.
ISAE 3000 Type II (SOC II equivalent)
Conducted annually by an accredited assurance practitioner, ISAE 3000 is a globally recognized international standard for assurance engagements for service providers. It enables UNICC to verify the credibility of its non-financial information and control environment, particularly in the areas of security, availability, processing integrity, and confidentiality.
Maintaining Active Certifications
Certifications are not one-time achievements. They are upheld through a structured, ongoing process that includes:
- Annual independent surveillance audits.
- Regular internal audits and risk assessments.
- Management reviews ensuring accountability at the highest level.
- A culture of continual improvement across all teams.
These measures ensure that UNICC’s management systems evolve in line with emerging technologies, threats, and partner expectations.
Looking Ahead – Expanding the Certification Portfolio
UNICC’s commitment to international best practices extends beyond maintaining existing certifications. As the digital landscape evolves, the certification portfolio will continue to expand to meet emerging needs.
This forward-looking approach reinforces UNICC’s commitment to quality, security, and accountability, enabling stakeholders to rely on trusted and globally benchmarked digital solutions.
