What We Do

ICC has been the go-to service provider for United Nations programmes, funds and entities since its inception. ICC, a United Nations entity itself, provides services to its Partner Organizations, other United Nations Agencies and related not-for-profit organizations.

All told, ICC’s Clients number over 60, including nearly 50 Partner Organizations (those with membership or representation in ICC’s Management Committee), as well as other Clients.

ICC offers a full range of digital business solutions built upon industry best practices, standards and documented business processes subject to a Continuous Process Improvement cycle. The unique business environment of ICC requires a workforce that is versatile and skilled in deploying and supporting diverse technologies across the ICT spectrum. It demands knowledgeable staff who are familiar with United Nations goals, ethics, regulations, business and technology environments.

ICC Services

ICC has nearly 50 years of experience providing ICT services to United Nations programmes, funds and entities. Its mission is to provide ICT services to the United Nations family, maximise the sharing of infrastructure, systems and skills and generate economies of scale to benefit its over 50 Clients.

ICC has embraced the cloud computing model, which the National Institute of Standards and Technology (NIST) defines as “a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction”. Cloud Computing service models are known as “Software as a Service (SaaS)”, “Platform as a Service (PaaS)” and “Infrastructure as a Service (IaaS)”. These are just a part of our service offerings.

For more information:

See our ICC Services booklet
See our ICC Services overview
View the ICC ICT Services Overview video
Contact a Client Account Manager at business@unicc.org.

Client Services

ICC has 45 years of experience providing ICT services to United Nations programmes, funds and entities. Its mission is to provide ICT services to the United Nations family, maximise the sharing of infrastructure, systems and skills and generate economies of scale to benefit its over 40 Clients.

- Learning Services

ICC provides learning training in all areas of best practices and standards, from Microsoft, Cisco and Oracle technical training to standards-based training in ISO 27001 for information security, ISAE 3402 for audit, ITL V3 for service management, ISO 20000 for service management system certification and COBIT 5 for ICT governance. ICC learning services, training management […]

- Application Development Services

ICC’s Application Development services help Clients design, enhance and build mission-critical custom enterprise applications and collaborative solutions. ICC has been developing and supporting applications for a number of years, with solutions and products delivered to its Partners, including Intranet, Extranet and corporate website redesign, custom business application development, application integration, data migration, certificate exchange hubs, mobile apps and more.

- Project Management Services

Speed, efficiency and agility are critical to maintaining a competitive edge in today’s digital knowledge-based economy. To achieve these, organizations need constant innovation with the consistent application of defined Portfolio, Program and Project processes along with efficient resource planning and utilisation. ICC’s Project Management Service (PMS) offer Clients an opportunity to tailor or build the […]

Information Security

ICC is committed to maintaining appropriate levels of information security for its Clients. ICC's information security services, as part of a wide range of expanding professional services, cover cyber security oversight and governance as well as operational components.

Data and Analytics

ICC offers various data analytics tools to direct and drive business insight. ICC’s solutions include data analytics and visualisation, business performance management, data warehousing, dashboards and key performance indicators (KPIs).

Software Services

ICC offers its Clients hosting and delivery of software applications designed to be delivered over the Internet for their end-users. This includes business apps, business data as well as the underlying platforms and infrastructure tailored to run the software. Benefits include resiliency, end-to-end setup and support, lower total cost of ownership, scalability and a seamless […]

Network Infrastructure

Network Infrastructure ICC provides its Clients with computing infrastructure resources that allow administrators and engineers to easily manage networking, data centres and infrastructure elements for their business needs and application stack.

Platform Services

ICC offers its Clients a computing platform that allows administrators and developers to create, run and customize their application suite, including software-as-a-service components. ICC manages computing platforms for Enterprise Resource Planning, Business Intelligence, web applications, database, middleware, directory, resources and domains platforms. Enterprise Resource Planning (ERP) services, including Oracle (PeopleSoft and e-Business) and SAP solutions […]