What We Do

All told, ICC’s Clients number over 60, including nearly 50 Partner Organizations (those with membership or representation in ICC’s Management Committee), as well as other Clients.

ICC offers a full range of digital business solutions built upon industry best practices, standards and documented business processes subject to a Continuous Process Improvement cycle. The unique business environment of ICC requires a workforce that is versatile and skilled in deploying and supporting diverse technologies across the ICT spectrum. It demands knowledgeable staff who are familiar with United Nations goals, ethics, regulations, business and technology environments.

ICC Services

ICC has nearly 50 years of experience providing ICT services to United Nations programmes, funds and entities. Its mission is to provide ICT services to the United Nations family, maximise the sharing of infrastructure, systems and skills and generate economies of scale to benefit its over 50 Clients.

ICC has embraced the cloud computing model, which the National Institute of Standards and Technology (NIST) defines as “a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction”. Cloud Computing service models are known as “Software as a Service (SaaS)”, “Platform as a Service (PaaS)” and “Infrastructure as a Service (IaaS)”. These are just a part of our service offerings.

For more information:

See our ICC Services booklet
View the ICC ICT Services Overview video
Contact a Client Account Manager at business@unicc.org.

Application Development Services

ICC’s Application Development services help Clients design, enhance and build mission-critical custom enterprise applications and collaborative solutions. ICC has been developing and supporting applications for a number of years, with solutions and products delivered to its Partners, including Intranet, Extranet and corporate website redesign, custom business application development, application integration, data migration, certificate exchange hubs, mobile apps and more.

Business Intelligence

ICC offers various data analytics tools to direct and drive business insight. ICC’s solutions include data analytics and visualisation, business performance management, data warehousing, dashboards and key performance indicators (KPIs).

Client Services

ICC has 45 years of experience providing ICT services to United Nations programmes, funds and entities. Its mission is to provide ICT services to the United Nations family, maximise the sharing of infrastructure, systems and skills and generate economies of scale to benefit its over 40 Clients.

Public Cloud Integration and Support

ICC's strengths include assessing, deploying, managing and assisting with stable private, hybrid and public cloud environments, from Enterprise Resource Planning systems to email and Unified Communications, Business Intelligence, web hosting, custom applications and monitoring and reporting.

Computing Services

Computing Services include Servers and Enterprise Server Support (Virtual Servers, Enterprise Server Support, Physical Servers Hosting and Provisioning and VMware Support); Storage on Demand and Management, Storage on Demand (SoD), Dedicated Storage Management; and Enterprise Backup Enterprise Backup.

Data Centre Consolidation Services

ICC Data Centre Consolidation Services (DCCS) is a comprehensive management and support system for Clients data centre / technical equipment rooms. The service provides on-premises management, consolidation, as well as migration and decommissioning services. Having ICC manage data centre services allows the ICC Partner the freedom to focus on their core business, while knowing that their ICT infrastructure is cared for in an effective and professional manner.

Enterprise Resources Planning

The Oracle & SAP Managed Services provide fully managed solutions for many of the major products from Oracle and SAP, including SAP ERP, Oracle E-Business ERP, Oracle PeopleSoft ERP, Fusion Middleware Applications/Modules and Oracle Database Administration.

Enterprise SharePoint

Enterprise SharePoint 2013 and 2016 services are all-in-one services including all hardware, software, hosting and support. Key features include Intranet, extranet, enterprise social, collaboration and other websites; collaboration, publishing, content, document and records management; BI and analytics; business process management, workflows and Office Web Apps services.

Information Security

ICC is committed to maintaining appropriate levels of information security for its Clients. ICC's information security services, as part of a wide range of expanding professional services, cover cyber security oversight and governance as well as operational components.

Learning Services

ICC has been the go-to service provider for United Nations programmes, funds and entities since its inception. ICC, a United Nations entity itself, provides services to its Partner Organizations, other United Nations Agencies and related not-for-profit organizations. All told, ICC’s Clients number over 60, including nearly 50 Partner Organizations (those with membership or representation in […]

Network Infrastructure

Network Infrastructure ICC provides its Clients with computing infrastructure resources that allow administrators and engineers to easily manage networking, data centres and infrastructure elements for their business needs and application stack.

Project Management Services

Unified Communications

ICC Enterprise Communications Services (ECS 2013) are a resilient, fully managed messaging and Unified Communications solution comprised of centrally hosted, dedicated and redundant MS Exchange 2013 and Skype for Business platforms.

Web Services

ICC provides a secure, high performance and high available hosting environment for web applications. ICC offers a high performance Website Traffic Analysis service providing Clients with an analysis of website traffic e.g. who visited a site, which pages were visited, and how long users stayed on the site.