Certified Staff and a Focus on the Client
ICC has 45 years experience providing digital business solutions to a growing number of UN Partners and related entities.
The unique business environment of ICC requires a workforce that is versatile and skilled in deploying and supporting diverse technologies across the ICT spectrum. It demands knowledgeable staff who are familiar with United Nations goals, ethics, regulations, business and technology environments.
Staff and contractors command industry-standard certifications in many areas of strategic advisory services, professional services, training, Software-as-a-Service, Platform-as-a-Service, Infrastructure-as-a-Service, and public cloud integration and management services.
This includes training, qualification, and certification from key industry partners and suppliers, including Microsoft, Oracle, and Cisco, and professional certifications in governance (COBIT 5), information security (ISO 27001) and service management (ITIL and ISO 20000). Their advanced expertise allows ICC to function as the go-to ICT organization for the entire United Nations family.
ICC’s staff are trained in Information Technology Infrastructure Library (ITIL) service management standards, PRINCE2 project management methodologies and use the COBIT 5 standard as a governance internal control framework.
ICC achieved a major milestone in December 2014, with ISO 20000 service management certification for services provided to one Client worldwide. ICC has continued to establish and embed a culture of continual improvement in the quality of ICT services by implementing an ISO 20000 certification project for all ICC services.