The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of this position is to provide application support services to UNICC and to its Clients and Partner Organizations and contribute to maintaining efficient processes and technical solutions

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Application Development Team Lead within the Digital Business Solutions Section (DDD) in the Digital Delivery Division (DD), and in close collaboration with the other teams of the organization. The incumbent could be requested to do any other tasks of similar level in related fields. The incumbent will perform the following duties and responsibilities:

• Assist in the development and maintenance of standard operating procedures and automation scripts required to support application operational and project-related activities. This includes drafting of standard operating procedures, coding of automation scripts and troubleshooting of existing scripts
• Participate in divisional or organizational application support teams and activities. This entails both internal support within the urganization and to Clients and Partner Organizations, providing under guidance automationrelated and general application support as required
• Contribute to the design, implementation, maintenance, and execution of application support services. This includes day-to-day support of services, monitoring and troubleshooting, and systems administration
• Support and adhere to the project and service management procedures as implemented by the Organization. This includes project activities, request, incident, and problem management of the services assigned to the unit
• Maintain comprehensive technical documentation in line with industry best practices
• Collaborate effectively with cross-functional teams within the organization to achieve common goals and resolve technical challenges
• Other: Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management
• Be part of in on-call rosters according to published schedules, which may include working outside of normal business hours and on weekends

Experience and Skills required:

Essential:

• At least three (3) year of relevant hands-on experience in application support, automation, and software development practices. A completed university degree from an accredited institution will be counted towards minimum work experience requirements
• Experience in automation tools and/or infrastructure as code (e.g. Ansible, Terraform, Kubernetes) in support of IT applications and services
• Experience in software development and programming languages (e.g. Python, C#, Java)
• Knowledge DevOps practices (e.g. source code management, containerization, CICD)
• Experience in using and programming RESTAPIs, thin and thick components

 Desirable:

• Work experience and knowledge of databases (e.g. Microsoft SQL Server or equivalent)
• Work experience and knowledge of front-end development (e.g. JavaScript, Typescript, Angular)
• Work experience and knowledge of scripting languages (e.g. Bash, PowerShell)
• Documentation skills to create and maintain technical procedures and best practices

Education:

Essential: 

• Successful completion of secondary school education supplemented by specialized training in IT
• Familiarity with ITIL best practices

Desirable: 

• Familiarity with project management methodologies (e.g. PRINCE2)

Languages:

• English: Expert knowledge is required
• Knowledge of the local language of the Duty Station is an advantage

Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Eligibility:

This vacancy is open to UNICC staff only.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Compensation:

Annual Salary Estimation (net of tax at single rate):

• Brindisi, Italy: EUR 28,456

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 26 May 2024.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Please inform us should you require any specific accommodation to facilitate your application

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.