Position Summary
| Job Category | Vacancy |
| Vacancy Notice Number | ICC/24/VAL/3 |
| Position Title | Head, Cloud Operations and Platform Services |
| Position Type | Fixed term |
| Number of Positions | 1 |
| Date of Issue | 06/02/2024 |
| Date of Closing | 18/02/2024 |
| Grade | P4 |
| Annual Salary Estimation | USD 100,248 (single rate, including post adjustment) |
| Duty Station | Valencia, Spain |
| Organizational Location/Unit | Cloud Operations and Platform Service Unit (OPDA) |
Position Description
The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Purpose of the Position:
The purpose of the post is to manage the Cloud Ops and Platform Services Unit (OPDA) to support, manage and maintain Services provided by the Cloud Services Section (OPD), within the Operations Division (OP). The services are delivered at a high level of quality and efficiency in order to create value for customers. The Unit (OPDA) also executes, in close coordination with customers and other division projects related to enhancing and maintaining the delivered services..
Objectives of the Programme:
The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.
Main duties and responsibilities:
The incumbent will work under the direct supervision and guidance of the Chief, Cloud Services Section (OPD). The incumbent is responsible for the following duties and could be requested to do any others tasks of similar level in related fields:
Supervisory
- Lead the Cloud Ops and Platform Services Unit (OPDA) and its personnel, in all UNICC locations. Ensure that all staff management processes are adhered to, and regular communication and performance feedback and coaching is given to all staff for improvement purposes. Evaluate progress and performance; ensure exchange of information, experience and learning; develop new strategies and identify courses of action to accelerate/improve delivery of services in accordance with direction received from Senior Management
- Supervise a core cloud operational team with responsibility for:
- Provision of expertise to organizations moving to the public cloud, with both hybrid and pure cloud workloads
- Migration of workloads to the cloud
- Provision of ongoing support to cloud workloads, as needed
- Provide technical leadership
- Support the Chief, Cloud Services in providing overall section management, with responsibility for:
- Maintaining cloud adoption framework and governance
- Assessing business, architectural and implementation details
- Determining workload placement
- Evaluating providers against requirements
Processes
- Ensure that all processes operated by the Unit are in line with agreed standards and that agreed metrics are in place and reported regularly and accurately
- Standardize and document the unit’s operating procedures to the greatest extent possible, and automate tasks wherever possible
- Provide oversight for projects and services delivered by the unit, ensuring cost, time, scope and quality meet customer expectations
- Establish processes for Capacity, Availability and Service Level Management
- Collaborate with Business Relationship Managers and UNICC Project Managers and other Service Owners to strengthen the partnership with client organizations and deliver our services
Planning
- Establish and maintain an ongoing plan for human resources and service maintenance including hardware and software upgrades, and general service improvement projects
Innovation
- Nurture a culture of continuous improvement and team building within the Unit, including identitification of key areas for cloud platform automation and optimization and implementation of cost efficient cloud-based solutions
- Keep abreast of industry good practices, new trends and technologies and evaluate these for possible adoption or incorporation
Customers
- Under guidance from the Chief, Cloud Services Section, maintain, develop partnerships and promote effective collaboration with UNICC’s Partner organizations either virtually or through duty travels
- Report service performance to, and coordinate service activities with customers
Other
- Act as Officer-In-Charge of the Section during the absence of the Section Chief, if nominated
- The incumbent may be requested to provide support during weekends, holidays or outside working hours as well as to serve as a “stand-by” officer on a rotation basis
- Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management
Recruitment Profile
Experience and Skills required:
Essential:
- At least seven (7) years of IT related experience with a main focus on IaaS and PaaS Cloud Computing
- Broad technical background and knowledge of IT services
- Extended experience in deployment of platform solutions to support DevSecOps practices, including ability to implement end to end complex CI/CD pipeline deployments
- Demonstrated managerial experience, ability to lead changes effectively, to structure core technical functions in the team, to build effective liaison within the team and with other UNICC support groups
- Ability to analyze and balance facts, priorities, resources, constraints and alternatives to make sound decisions and recommendations
- Demonstrated knowledge of customer service fundamentals
- Proven record of demonstrating initiative to improve existing processes
Desirable:
- Understanding of UNICC products, services and processes
Education:
Essential:
- Advanced university degree in Computer Science, Information Technology or related field. A first university degree coupled with four (4) years of experience in IT may be accepted in lieu of an advanced university degree
Desirable:
- Certification in AWS, GCP and/or Microsoft Cloud Service
- Service Management qualification, such as ITIL or ISO 20000
- Project Management qualification, such as PRINCE2
Languages:
- English: Expert knowledge is required
- Spanish: Beginner knowledge is desirable
- Spanish: Beginner knowledge is desirable
UNICC Global Competencies:
- Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
- Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
- Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
- Creating an empowering and motivating environment: Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
- Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
- Building and promoting partnerships across the Organization and beyond: Develops and strengthens internal and external partnerships that can provide information, assistance and support to ICC. Identifies and uses synergies across the Organization and with external partners.
- Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
Other Information
Eligibility:
This vacancy notice is open only to internal candidates
Compensation:
Annual Salary Estimation (net of tax at single rate):
Valencia, (Spain) including post adjustment (32,6% on January 2024): US$ 100,248
UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.
Closing date for applications:
Applications will be accepted until midnight (Geneva Time) on 18 February 2024.
Notes:
- Technical and/or personality tests may be carried out as part of the selection process
Only short-listed candidates will be contacted
Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements
Please inform us should you require any specific accommodation to facilitate your application
The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
For applications to be valid, they must contain a motivation letter and the filled Personal History Form.
