The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The Solutions Architect participates in the management and supervision of the delivery of Solutions and services built with the tools around CRM solutions, such as the Power Platform and Salesforce. These are delivered at a high level of quality and internal efficiency in order to create cost savings for UNICC’s customers.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Head of the MS Dynamics Unit (DDMS) within the Digital Delivery Division (DD) and in close collaboration with the MS Dynamics team. The incumbent could be requested to do any other tasks of similar level in related fields:

• Perform solution analysis and design; identify the need for new interfaces (or modifications to existing systems); develop draft plans for feasibility assessment, requirements specification, design, development, and implementation, including project draft plans, schedules, time and cost estimates, metrics and performance measures to deliver solutions to our customers
• Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required
• Review new CRM features and make recommendations for the enhancements of existing solutions
• Prepare and update detailed relevant documentation and procedures
• Assist the BRM team in response to RFPs and technical requirements documents
• Enroll with clients for technical webinars and demonstrations as presenter to create new business and client engagement opportunities
• Provide support in analysing and designing new solutions based in CRM SaaS solutions, including integrations with existing systems
• Cooperate with customers focal points and vendors to solve problems and create opportunities
• Conduct technical workshops and educational sessions
• Coordinate the work distribution within the team, support and monitor work progress to provide ongoing maintenance support of the existing CRM solutions for UNICC or client locations worldwide
• Support the team to achieve goals, sharing knowledge, and creating a collaborative environment
• Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short periods of time on a part-time or full-time basis upon request from the senior management

Experience and Skills required:

Essential:

• At least five (5) years of progressive ICT experience
• Excellent knowledge in the deployment, configuration, and customizations of Power Platform, including canvas and model driven Apps
• Experience in producing technical documentation, including proposals in response to client requirements
• Good knowledge of Salesforce
• Intermediate knowledge of Power Virtual Agents
• Intermediate knowledge of DevOps tools and techniques
• Intermediate knowledge of testing techniques
• Ability to produce user stories, architecture diagrams, wireframes, report mock-ups and other aides for validating requirements
• A good understanding of the architectural principles of web-based platforms including SaaS, multi-tenancy, and multi-tiered infrastructure
• A strong understanding of security processes, standards & issues involved in SaaS, multi-tenant, multi-tier web applications
• Strong organizational, interpersonal, analytical, and problem-solving skills

Desirable:

• Experience with other No-Code/Low-Code platforms
• Understanding of the UN system

Education*:

Essential:

• University degree (Bachelor’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field
• Power Platform related certifications from Microsoft

Desirable:

• Other Low Code or CRM related certifications like Salesforce or Siebel
• Agile or project management related certification
• Other relevant professional certifications such as Azure, AWS, TOGAF, CISSP, ITIL

Languages:

• English: Expert knowledge is required
• Spanish: Beginner knowledge is desirable

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Creating an empowering and motivating environment Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Eligibility:

This vacancy notice is open only to internal candidates

Compensation:

Annual Salary Estimation (net of tax at single rate):

• Valencia, (Spain) including post adjustment (30% on March 2023): US$ 81,499

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 07 April 2023.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.