The UNICC workforce consists of many diverse nationalities, cultures, languages and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates from any race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of the post is to act as the focal point for the business relationship between UNICC and existing or new small to mid-sized clients. The incumbent will be responsible for the coordination and strengthening of the partnership between UNICC and the clients, managing the end-to-end engagement process and identifying and promoting new products and services to clients.

Objectives of the Programme:

The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services and projects (including training) on an inter-organizational basis. UNICC works with its Clients through a network of Business Relationship Managers.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Chief, Business Relationships Section (DBR) within Directorate and in close collaboration with the DBR team. The incumbent will support the DBR team and be responsible in collaboration with the DBR team for small to mid-sized clients. The incumbent could be requested to do any other tasks of similar level in related fields.

The incumbent will perform the following duties:

• Support a core group of Business Relationship manager in delivering their function
• Maintain effective relationship with a set of existing small to mid-sized clients, including conducting regular meetings
• In collaboration with the assigned core DBR team, propose ICT services based on the client ICT strategy and maintain a business plan

Manage the business processes for assigned clients:

• Under close guidance, collect client requirements, prepare and present Service Proposal to the client in collaboration with the core DBR team
• Contribute to the timely delivery of Proposals, Master SDAs and other reports for the client
• Monitor alignment of services and projects requested with those delivered as per the respective Service Delivery Agreement (SDA) and Project Agreements (PA) for the core DBR team or assigned small to mid-sized clients
• Monitor financial matters for assigned small to mid-sized clients (funding, invoicing, charging, state of accounts, etc.)
• Assist in the establishment of information systems and update them regularly providing information on the status of SDAs and the delivery of services
• Contribute to the Development of Quality of Service metrics in coordination with the Operations Division (OP)
• Pro-actively follow up on the client satisfaction and collect suggestions for service improvement
• Propose potential new services to be offered by UNICC to clients and contribute to their development
• Prepare reports for the UNICC Management, the Management Committee and other bodies
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Experience and Skills required:

Essential:

• A minimum of five (5) years of relevant IT experience, including in Business Management, Product Management, Customer Relationship Management or related areas preferably at the international level
• Proven experience in liaising and maintaining relationships with customers/client
• Proven experience in preparing and delivering presentations to various target audiences
• Ability to define and follow a structured methodology towards completing work assignments
• Excellent negotiation skills
• Broad technical background and knowledge of IT services

Desirable:

• Marketing experience
• Experience in Contract and Service Level Management
• Experience in Pre-/Post-sales customer support

Education*:

Essential:

• First level university degree in Business Administration, Public Administration, International Relations, Computer Science or related field

Languages:

• English: Expert knowledge is required
• French: Intermediate knowledge is desirable
• Other language: Spanish, Intermediate knowledge is desirable

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Building and promoting partnerships across the Organization and beyond: Develops and strengthens internal and external partnerships that can provide information, assistance and support to UNICC. Identifies and uses synergies across the Organization and with external partners.

Compensation:

Annual Salary Estimation (net of tax at single rate): 

• New York (USA), including post adjustment (73,8% on July 2022): US$ 108,958.
• Madrid (Spain), including post adjustment (20% on July 2022): US$ 80,998.
• Valencia (Spain), including post adjustment (20% on July 2022): US$ 80,998.

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 25 September 2022.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

The UNICC workforce consists of many diverse nationalities, cultures, languages and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates from any race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.