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AWS and UNICC Introduce Enterprise Support Services for Affiliates

Agreement Enables AWS Enterprise Support with UNICC Shared Services and Economies of Scale

Amazon Web Services (AWS) and UNICC have worked to enable a growing number of UNICC Clients to take advantage of the economies of scale and cost efficiencies brought by cloud services.

Organizations are adopting cloud computing for cost savings, increased staff productivity, improved operational resilience, and to boost business agility and speed. The COVID-19 pandemic has accelerated this trend. AWS has worked directly with UN Agencies to kick-start, accelerate and scale cloud adoption.

Leonardo Quattrucci, AWS Global Account Manager for the United Nations

Today CITES, CTBTO, ICJ, IOM, ITC, UN Global Pulse through UNOPS, UN Women, UNJSPF, WHO, WTO and a number of others are on board just as UNICC plans to extend its service offerings to AWS Enterprise Support, allowing UNICC Clients to take advantage of the highest level of AWS support.

UNICC – AWS Cloud Managed Services

AWS Cloud Managed Services provide value-added options for Clients who seek to host their applications, platforms and infrastructure in the AWS cloud. The service spectrum varies from the clients building and operating services in AWS to UNICC building, deploying and operating these services on behalf of the Clients.

UNICC provides architecture, business analysis and application development services in conjunction with the AWS Management Services, to build turnkey solutions for its Clients. The overall services is structured with the three pillars of cost management, cloud administration and cloud deployment.

Credit: UNICC

This includes a full life-cycle support from inception to production, with one-time and recurring activities as well as cost management.

Introducing AWS Enterprise Support Service for Affiliates

The UNICC/AWS Enterprise Support (ES) allows Clients with either a direct agreement or through UNICC’s agreement with AWS, to get access to proactive services from AWS.

In an effort to democratise enterprise support, we are creating a model that will allow eligible Clients with a smaller AWS consumption footprint to still get the highest level of support.

Carlos Correia, Head of AWS Services, UNICC

The ES service for affiliates was modeled to cover all use-cases. Clients can join as external affiliates or through existing internal or managed ES affiliates.

Credit: UNICC

Through UNICC’s shared  model, Clients can benefit from significantly lower rates for AWS Enterprise Support. Moreover, as new Clients join, costs will be further reduced, through savings associated with higher consumption tiers.

Organizations can expect a 15-minute response time for 24×7 technical support from high-quality engineers for mission-critical workloads that require immediate attention.

Philippe Mitsch, Enterprise Support Manager at AWS

How UNICC Creates Value

  • The AWS ES affiliation service allows UNICC Clients with a direct agreement with AWS to get the highest level of AWS Support at a lower rate, since the entry fee will be shared among affiliates.
  • It also allows UNICC Clients with a smaller AWS consumption footprint to still get access to AWS Enterprise support, either directly or through UNICC
  • As new affiliates join, the ES costs will be reduced, since discounts associated with higher consumption tiers will kick in earlier.

For inquiries related to AWS Enterprise Support Service for affiliates or other UNICC service offerings, please contact a Business Relationships Manager at brm@unicc.org.