Photo: Unsplash/Kelly Sikkema

Business Continuity and Disaster Recovery Planning

ICC’s BC/DR service provide continuity planning, testing, and training services comprise a comprehensive management and support system for Clients seeking to improve their organizational resiliency and improve their ability to react. The main goal of this service is to help ICC Clients:

  • Safeguard life, property and the environment
  • Minimize confusion and enable effective decision-making in a time of crisis
  • Minimize the loss of assets, controls, revenue, and impact on customers
  • Continue business operations – providing products and services even during a crisis
  • Facilitate the timely recovery of business-critical functions
  • Satisfy any legal, regulatory or contractual requirements, including ISO-IEC 22301:2019 certification.

The United Nations Development Programme (UNDP), the United Nations Office of Investment Management (or OIM – formerly, the Investment Management Division or IMD) and UN Women are all subscribers to ICC’s new Business Continuity and Disaster Recovery Planning (BC-DR) service. This new service supplements many areas of their business, ranging from ICC advisory (continuity planning), infrastructure, platform, cloud management, and information security.

UN Women has ICC-performed annual Disaster Recovery planning reviews, complemented with training, surveys, and testing exercises. ICC has been working with OIM to enhance its Business Continuity, Disaster Recovery, and Information Security posture. ICC is also helping OIM obtain two certifications; one for ISO/IEC 27001 (information security management) and ISO/IEC 22301 (business continuity management). UNDP is a newcomer to this service.

For several clients, ICC reviewed Skype for Business service sizing with validations. The service sustains significant usage increase. Additional VPN gateways have been set up and enabled in Valencia, with enough capacity for increased number of simultaneous users on connections to the VPN.

For specific Clients, ICC also worked on:

  • Scaling up MS Teams Telephony from 80 users to scale up to 2.5K; Setup in 2 weeks
  • Polycom AV Conferencing /Teams integration, global rollout – worldwide
  • Fast tracked VDI transition to operations; Provision of 100+ VDI instances; Increase of capacity to 250+ VDI instances
  • Implementation of a Cloud Management Gateway to manage laptops over the internet
  • Integration of new laptop models and improvements on the deployment process for big rollout
  • Set up of additional SSLVPN licenses
  • Implementation of a Cloud Management Gateway to manage laptops over the internet
  • Roaming laptops and MEMCM communication
  • Integration of new laptop model for large rollout
  • Build of a new terminal server and terminal server licenses installation
  • Supporting increased demand for VPN usage
  • Help managing devices over the internet with VPN + Split tunneling
  • Implementing Cisco Jabber client to extend IP Telephony to teleworking devices.

ICC has five Partner Organizations who signed up for this service prior to the onset of COVID-19, including ADB, UN Women, UNDP, OIM and ICC. Numerous others have benefited from sizing and scaling for the current context of crisis management.