Credit: CDO Magazine

UNICC Wins a Data4Good Award for Quality Data Education (SDG Goal 4)

Chief Data Officer (CDO) magazine has selected UNICC for its 2022 Data4Good Awards together with thirteen other organizations.

The 2022 UNICC Global Data Hackathon was chosen for its wide reach in bringing together young people, students and UNICC family stakeholders to apply their data expertise to chosen United Nations challenges and use cases.

UNICC’s Data and Analytics team, together with UN and academic partners, produced the UNICC Global Data Hackathon, resulting in successful projects of data collection and analysis to help UN Agencies make smart development decisions and better deliver on their missions and mandates.

UNICC is pleased to join the other winners, proud that its efforts have helped in the achievement of inclusive and equitable quality (data) education.


SGD Goal 4 “ensures inclusive and equitable quality education and promotes life-long learning opportunities for all” with a set of associated targets. The UNICC Global Data Hackathon directly supports the UN Secretary-General’s Data Strategy: For Action by Everyone, Everywhere with Insight, Impact and Integrity.

Credit: UN
Photo: Diplo Foundation

UNICC Joins Geneva-based Organizations in Diplo Foundation’s Digital Atlas 2.0

UNICC is proud to be a participant in the Geneva-based Geneva Internet Platform (GIP), a Geneva-based collaboration space for technology governance, policy and innovation towards digital growth across the UN family.

Geneva Internet Platform – ‘where technology meets humanity’

Initiated by the Federal Department of Foreign Affairs (FDFA) and the Federal Office of Communications (OFCOM) of Switzerland in 2014, GIP provides a neutral and inclusive space for digital policy debates, recognized by many global stakeholders as a platform where different views can be voiced.

Striving to conduct outreach beyond existing policy silos in technology, security, and human rights research spheres, GIP supports and reinforces opportunities for collaboration between sectors, initiatives and institutions across the technology sector.

Diplo Education Foundation – global diplomacy at its best

The GIP is operated by Diplo Education Foundation, which works to improve the role of small and developing states in global diplomacy and the capacity of international development in the field of Internet governance and digital policy. They do this by training officials through online courses, workshops and simulation exercises; developing capacity on Internet governance, cybersecurity, data, artificial intelligence, and other emerging tech issues; and promoting and developing digital tools for inclusive and impactful governance and policy-making. 

Digital Atlas 2.0 – Digital policy and services inventory for Geneva

The GIP launched the Geneva Digital Atlas in November 2020, as a comprehensive mapping of the digital policy scene in International Geneva. It provides in-depth coverage of the activities of almost 40 stakeholders, also featuring tours combining virtual and physical experiences in dealing with standardization, data, cybersecurity, and other pressing issues.

The Digital Atlas 2.0, includes Geneva-based organizations such as Child Rights Connect, CERN, the CyberPeace Institute, Geneva Academy of International Humanitarian Law and Human Rights, Geneva Science-Policy Interface, ICT for Peace Foundation, International Organization for Standardization, IFRC, IGF, Kofi Annan Foundation, UNHRC, UNIDRI, UNRISD, The United Nations Commission on Science and Technology for Development, University of Geneva, WEF, as well as UNICC and many of its Clients: ILO, IPU, ITC, IOM, ITU, OCHA, OHCHR, UNCTAD, UNECE, UNHCR, UNOG, WHO, WIPO, WMO, WTO and many more.

UNICC contribution

UNICC was included in 2020 and was invited again to participate in 2022. See the UNICC entry here. As a key stakeholder in the technology ecosystem in Geneva, UNICC was a logical participant in the Digital Atlas 2.0. The Atlas showcases Geneva-based organizations regarding the impact of technology and the implementation of the SDGs.   

The GIP and its Digital Atlas 2.0 is used by Swiss authorities to highlight the digital importance of Geneva to the UN system and the world in general. GIP continues to deliver their mapping as a leading, know-how database of digital activity in the Geneva ecosystem. As a Swiss supported foundation, Diplo’s long-term aspirations strive to maintain and extend upon Geneva’s existing and thriving tech-ecosystem.  

As UNICC is currently positioned as a preferred operational and shared services Centre of Excellence for the UN system, its placed in the Digital Atlas is secure and remains an opportunity to continue its outreach and advocacy efforts to work with others in delivering on UN system mandates. UNICC, as a participant in the Digital Atlas 2.0, is committed to delivering reliable digital services driven by best practices, offering world-class technology, state-of-the-art infrastructure, and a system-wide cross-domain experience of knowledge and data, enabling its Clients and Partners Organizations to achieve their Sustainable Development Goals.

Photo: UN

UNICC Supports FAO Conferencing Needs for its 170th Council Session

UNICC partnered with the Food and Agriculture Organization (FAO) to plan, set up, and integrate a reliable, scalable and user-friendly virtual conference platform for FAO’s 170th Council session.

On June 13th, 2022, the first day of the Council, the hybrid platform setup ensured that representatives attending in person at FAO’s headquarters in Rome and others joining virtually had a seamless conference experience.

Leveraging FAO’s previous conferencing platform and experience, UNICC worked over the course of eight weeks with 6Connex, a leading virtual event platform, to provide FAO’s Meeting Services Branch (CSGM) with a virtual conference environment with UNICC project management and support services essential to hosting Council sessions.

More than 600 delegates attended the Council through the virtual platform during the five days of the Governing Body.

I wanted to say a huge thank you for all the support you provided for the 170th session of the Council. All the preparatory work, together with your dedication and effective communication with participants ensured a smooth fruition of the Virtual Platform for all Members. Looking forward to future opportunities of collaboration.

Sergio Ferraro, Deputy Director, Governing Bodies Servicing Division at FAO.

During the conference, UNICC’s Conference Support team helped to expand FAO’s channels to support remote delegates by operating a multilingual live-chat module which the joint team tailored to FAO’s requirements and integrated into the Council’s conference virtual environment.

Credit: FAO

The UNICC-FAO support team also created a standalone instance of the live-chat module, accessible to all delegates for exceptional circumstances (such as not being able to access the platform)– allowing delegates to access content outside of the conference’s virtual environment. The solution replaced FAO’s previous support model, comprised of Help Desk services confined to a particular virtual room in the Council’s environment, with limited customization, an email ticketing system and a telephone line.

The professionalism, dedication, creativity and cooperation of the UNICC team were fantastic! We shared a very good and positive team spirit, working together as one team towards a common goal. And it was a success.

Elisa Milanesio, Conference Officer, Governing Bodies Servicing Division at FAO

By fully integrating the live-chat module into the virtual environment hosted in the 6Connex platform, UNICC ensured instant access to support for all remote delegates across the virtual environment, thus realizing a more comprehensive and rapid support channel.

UNICC and FAO also provided the live-chat platform and support to:

  • Guide remote delegates across the virtual environment
  • Resolve registration and technical issues
  • Direct delegates to relevant documentation and agenda items available in the virtual environment and on the Council’s website
  • Streamline and troubleshoot virtual access to the Council’s plenaries taking place in the virtual environment via Zoom integration.

In addition to dedicating two support agents from its own ranks, UNICC’s Conference Support team trained two FAO personnel as support agents who in tandem provided multilingual support to remote delegates in the FAO’s six languages (Arabic, Chinese, English, French, Russian and Spanish).

UNICC and FAO teams, together with the 6Connex platform team, collaborated extensively throughout the partnership. They met regularly to review work done and sync on the required actions for the implementation and customization of the live chat tool in 6Connex.

UNICC secured the 6Connex license and project management services for the implementation of the Council’s session, secured the license for, integrated and operated the live-chat platform, providing first level support to remote delegates, chiefly in the area of access to the virtual environment.

FAO led the effort to build and populate the virtual rooms of the Council’s virtual environment, managed delegates’ entitlements and access privileges, offered support to onsite delegates and provided and managed the Zoom tenant for the virtual component of the Council’s plenary sessions.

According to the live-chat platform data, 175 chats were supported on the days of the Council, aiding diplomats, ambassadors and country delegates with their access to the virtual venue. Through competent and regular analysis of requirements, documentation and project management practices, coordination, follow-up meetings and effective communication channels, UNICC’s Conference Support team was able to validate and meet FAO’s expectations for this digital diplomacy engagement and guarantee the timely delivery of expected services.

UNICC was the qualified and experienced partner that FAO sought at the onset of the project to deliver a smooth conference experience. This work was highly received through emails of Client appreciation.

Photo: UNDP Pakistan/Akhtar

UNDP Crisis Bureau’s Crisis Risk Dashboard Support

Ongoing Services from UNICC Data and Analytics, Application Development and Communications Teams

UNICC has been working with the UNDP since 2016 to provide support for data warehouse management and Business Intelligence services for their Crisis Risk Dashboard (CRD). More recently, UNICC has supported the UNDP with advanced analytics, operational support and their platform migration to the cloud.

The UNDP Crisis Bureau’s CRD with its Crisis Risk and Early Warning team of analysts and data scientists, aggregates real-time data to support monitoring, analysis and planning of crisis prevention and anticipatory action. The platform and its advisory services help UN system decision-makers with evidence-based insights, preventive approaches and adaptive programming in changing conditions.

The CRD enables effective monitoring, assessment and understanding of crisis-related risks. The CRD allows UNDP staff to gather and visualize crisis data, with the Crisis Bureau also providing the advisory support for evidence-based decision-making in crisis early warning situations around the world.

The CRD enables UNDP to do ongoing analysis and have easily accessible data. This is particularly useful in countries where data is not easily available.

Nirina Kiplagat, UNDP Regional Service Centre for Africa

Its Global Crisis Risk Dashboard houses key data for crisis risk management. It can be customized as a Country Office CRD with in-depth information on a single country or as a Regional CRD or Issue-based CRD in response to specific UN risks that cover multiple countries or thematic areas.

UNICC assisted with continued operational and advisory support to ensure business as usual. Initiatives include:

  • Helping to estimate new data sets to be ingested
  • Applying annual data set updates with ongoing operational support
  • New licenses were assigned for the Tableau Business Intelligence software
  • Tableau was updated to its most recent version
  • Migrating the CRD to the Azure cloud.

As the CRD grows in visibility across the organization, the Crisis Bureau also requested that UNICC’s Communications team develop some collateral on CRD success stories as well as a video for greater exposure of the programme across UNDP and with UN family stakeholders.

Credit: UNDP CRD (not for public viewing)

Credit: UNDP CRD (video for Crisis Bureau use only)

Some of the use cases of interest include:

Election Monitoring in Malawi

  • The CRD helped identify a large number of human rights violations committed by the police in 2019, an insight that led to UNDP supporting capacity building for police, reducing the number of human rights violations during 2020 elections.

Early Warning in Tunisia

  • The CRD is used by UNDP and the Peace and Development Advisor team in Tunisia at the tenth anniversary of Arab Spring uprisings to track and visualize how protest movements are developing over time.

UNICC is pleased to work with the Crisis Bureau to ensure the CRD remains a valuable asset for UNDP Country Offices in crisis contexts across the globe.

Photo: OHCHR/Albouy

UNICC Builds Mandate Review and Management System to Support UN Secretariat Business Processes

UN Secretariat business processes mapped and systematized through M365

The UN system is experiencing digital transformation at every level. It is benefiting from cloud-based technologies to streamline its business workflows and provide cost-efficiencies, smart solutions using new technologies, and ensuring a safe and secure environment for its enterprise applications, information and data.

Even before the challenges of COVID, the UN Secretary-General’s Data Strategy for Action by Everyone, Everywhere offered a roadmap for digital transformation in every corner of every organization. This together with his Strategy on New Technologies sets out a new course to maximize efficiencies and effectiveness across the UN family. UNICC has been at the forefront of delivering innovation and economies of scale for multiple digital projects across the UN family, notably with Microsoft 365 tools and integrated workspaces.

In the course of their work for UN intergovernmental bodies, delegates need to understand the cost implications of draft resolutions, so relevant offices within the UN Secretariat collaborate to prepare oral statements of programme budget implications (PBIs). The PBI process is complex, requiring multiple stakeholders to add and review data, often across several entities within a tight time frame. Several levels of review may be needed prior to approval. Reporting must be precise and swiftly communicated.

Until recently, the common practice for each entity responsible for providing services in support of activities mandated by resolutions of intergovernmental bodies, has been to track relevant information separately in locally-stored files. This often resulted in cumbersome manual consolidation processes, and no single platform existed from which to view and extract information on previously approved mandates.

Following consultations, a multi-stakeholder ‘Mandate Review and Management System team’ was established, comprising of staff from the Office of the High Commissioner for Human Rights (OHCHR), the Department of General Assembly and Conference Management (DGACM)-Geneva, the United Nations Office at Geneva (UNOG), and the Department for Management Strategy, Policy and Compliance (DMSPC)-Programme Planning and Budget Division (PPBD) in New York. The team reached out to UNICC requiring the creation of a digital solution that would unify and systematize the intricate PBI business process workflows, augmenting collaboration in real time using the UN’s M365 technology toolkit.

With its deep experience and expertise with M365 cloud technologies, UNICC leveraged the M365 licenses already in place across the UN system. UNICC’s Application Delivery, Cloud Services and Data and Analytics teams went to work building a M365-based solution in order to provide this optimized system.

Due to the large volume of PBIs emanating from the UN Human Rights Council (HRC) each year and the visibility of its work, supporting the internal business processes of the Secretariat emanating from mandates of this intergovernmental body was identified as the initial use case of the planned system.


Credit: MRMS Team

Towards a Mandate Review and Management System
The functionalities built by UNICC now allow multiple UN Secretariat offices to cooperate in the cost review, approval and tracking of mandates for services related to conferences, travel, operational support, and legal services as well as human resources and Human Rights-related field missions support.

The MRMS is a fully-integrated system for the execution of internal Secretariat business processes related to PBIs. Microsoft SharePoint Online provides resolution dashboards (an overview of records created), data entry, data storage and a user interface. Microsoft Teams provides a user collaboration tool, while Microsoft Outlook manages email notifications.

Microsoft Word was used for oral statement documents and Microsoft Excel provides bulk reference data import and export, as well as maintenance of reference data such as DSA rates, travel rates, and standard cost estimates. Microsoft PowerBI provides the standard reporting.

The system’s functionalities include:

  • Workflows and processes with automated notifications to handle multiple entities interacting in a collaborative way
  • User-friendly forms for data input with automated calculations
  • Automated consolidation of data
  • Live workflow process tracking
  • Central storage and retrieval of mandate information
  • Tracking and reporting capabilities through Microsoft PowerBI.

Realized business benefits include:

  • Elimination of voluminous email exchanges
  • Enhanced efficiency and removal of manual costing file management process
  • Improved, online collaboration
  • Workflows and processes clarified
  • Current and historical data securely accessible by all stakeholders, anytime, anywhere
  • Ability to scale-up as required
  • Leverages the current investment in the Microsoft 365 platform.

The MRMS is a testament to clear business benefits resulting from an effective collaboration of several entities in a forward-thinking process improvement exercise.

The extensive expertise and technical insights provided by UNICC staff were instrumental in translating the requirements brought by the MRMS project team stakeholders into user-friendly digital solutions.

Mandate Review and Management System Team

The first version of the MRMS was released in February 2022 ahead of the 49th session of the HRC. Constructive feedback from users was received and incorporated into the MRMS ahead of the HRC’s 50th session, and further improvements are already being deployed ahead of the HRC’s 51st session.


Credit: MRMS Team

[The Mandate Review and Management System] is a wonderful example of teamwork and collaboration.

Johannes Huisman, Director of the Programme Planning and Budget Division, OPPFB, DMSPC

The MRMS has been praised by senior management and by active system users as a significant new tool. Critically, the MRMS is built with scalability in mind so that, if required, it can be expanded beyond HRC use, with the potential to include other human rights bodies and mechanisms, including Committees of the General Assembly.

See also the original article by the MRMS Team in UN Today.

Photo: Unsplash/Mora

OECD/UNDP – Tax Inspectors Without Borders: A Digitalization Journey

OECD, UNDP and UNICC collaborate to deliver a digital business solution for tax audit capacity-building programmes

Domestic revenue resources are the largest source of financing for development and are the best way to support long-term economic growth and poverty reduction. The ability of governments to raise tax revenues is key and tax administrators are on the frontline in the battle against tax avoidance.

Tax Inspectors Without Borders (TIWB), a capacity-building initiative run by the Organisation for Economic Co-operation and Development (OECD) and the United Nations Development Programme (UNDP), enables sharing of tax audit knowledge and skills with tax administrations in developing countries to enhance their capacity in the tax audit practice through a practical, hands-on approach.

During the past year, UNICC has worked with TIWB to digitalize their programme processes. In response to OECD’s request to define a technical solution, UNICC conducted a Digital Solution Assessment with the goal to define the TIWB service journey with a technology solution roadmap to develop and deliver a minimum viable product (MVP), which was completed in March 2022.

The main goals of this digitalization journey were to increase the automation of processes; enable the TIWB Secretariat to optimize time spent on programme completion through greater visibility of programme status, milestones and tasks; enhance collaboration between the TIWB Secretariat, UNDP partners and other stakeholders with shared tools and to increase completeness of programme documentation.

The three collaborating organizations conducted several workshops to understand TIWB’s service journey including all the steps involved in the process, from pre-initiation work to selection of a tax expert, as well as programme design, implementation, evaluation and follow-up; stakeholder inclusion; front and back-stage actions and interactions and touch points and systems.



The digital business solution UNICC delivered is built with Microsoft Dynamics, Microsoft Power BI and other technologies seamlessly integrated to cover all the requirements presented by TIWB. Nine current dashboards aggregate information related to programmes and allow for management, reporting, monitoring and evaluation.

The solution includes features that support contact management, programme cycle management with deliverables and milestone details, reports and templates management, documentation storage, collaboration tools for UNDP partners and more.

Additionally, the team delivered “how-to” guidelines and documentation related to the solution design and implementation, a project wiki, customized code in Azure DevOps repository and a service guide for Tier 3 support, with the expertise needed for Tier 1 and Tier 2 maintenance shared with OECD team members. UNICC also delivered a final user training session and a technical team workshop.

After completing this first project and delivering a successful MVP, UNICC will continue working with TIWB on a second phase project to implement and scale the solution, allowing TIWB to continue operations in the 54 countries and jurisdictions they currently serve.

This project supports the achievement of Sustainable Development Goal 17: Partnerships for the Goals, and the rest of the 2030 Agenda through better tax audit capacity for stronger domestic resources to invest in development.

Photo: UNICC

UNICC Academic Partnerships Help Students Take Learning Beyond the Classroom

UNICC provides real-world project experience for students through university capstone projects

Through its collaboration with universities and academic institutions around the globe, UNICC has shown its commitment to empowering young people with professional experience while benefiting from project support from students in an increasingly diversified workforce, enhancing the organization’s knowledge base and gaining access to new theoretical and technical knowledge and resources.

The University of Salento, New York University (NYU) Stern School of Business and Valencia Polytechnic University (UPV) have recently partnered with UNICC for student capstone projects in data science.

UNICC proposed several challenging data use-case projects for students in applied Master’s programs who were looking to gain hands-on experience working on real-world projects.

In the case of each university, teams of 3-5 students worked with subject matter experts from various UNICC teams, including Data and Analytics, Project Management and Cybersecurity, for 10 weeks to augment the data science theory taught in the classroom environment with real-world data-related challenges UNICC is tackling on behalf of its Clients and Partner Organizations worldwide.

Student teams had to define the problems, review a range of available open-source tools that can be integrated into the projects. Then they had to design and develop the solutions, all while gaining valuable insights into the demands and responsibilities of the working world.

There is a huge potential of open-source data that is out there in the public domain and can be harnessed to make an impact. We need strong data scientists to work with it and to solve the complex problems the world is facing.

Sameer Chauhan, UNICC, Director

UNICC in this way has been helping students develop and improve their wide range of skills, including strategic thinking, problem-solving, research analysis, effective communication, problem-solving and teamwork while benefiting from having a new perspective applied to its projects.

UNICC – University Salento Capstone Project: Incident Management

The student team developed a Machine Learning (ML) and Artificial Intelligence (AI) solution that can automatically identify, mitigate, categorize and predict security incidents.

UNICC – NYU Capstone Project: Detection of COVID-19 Vaccine Misinformation on Twitter

The student team developed a flexible, Machine Learning (ML) and Artificial Intelligence (AI) solution that can automatically detect where misinformation about COVID-19 vaccines is spread and what kind of misinformation is discussed. They focused on Twitter data, where the highest volume of conversations about COVID-19 have taken place. This project involved online data collection and verification of the reported/collected information.

UNICC – UPV Capstone Project: Closure Reports Lessons Learned Extraction and Tagging

The student team developed a Machine Learning (ML) and Artificial Intelligence (AI) solution that can extract lessons learned from closure reports to support better programming and decision-making within UNICC.

UNICC’s participation in these capstone projects speaks to its commitment to SDG 4 Quality Education, SDG 9 Industry, Innovation and Infrastructure and SDG 17 Partnerships for the Goals.

Photo: UNDP Kenya

CADRI Leverages Digital Solutions for Disaster Risk Reduction

UNICC helps to build and host the UN inter-Agency CADRI tool for capacity diagnosis and planning

CADRI partnership – capacity for disaster reduction initiative
As the COVID-19 pandemic has amply revealed, digital solutions for capacity development support to at-risk countries are a critical priority for UN Agencies. CADRI partners are seizing the opportunity to test and improve the delivery of the capacity development services in the virtual space. UNICC is now helping to make this a reality.

UNICC has been working with CADRI, the Capacity for Disaster Reduction Initiative, to provide digital tools for disaster resilience. Founded by three UN organizations – OCHA, UNDP and UNDRR, CADRI is a global partnership led by the United Nations and the International Red Cross and Red Crescent Movements systems. It gathers 20 humanitarian and development organizations that came together to build a unique mechanism for countries to access expertise in disaster risk reduction and climate change adaptation. Over the past decade, CADRI has deployed expert teams to more than 30 countries.

CADRI has broadened its offer of capacity development services to include climate change adaptation in addition to disaster risk reduction. The CADRI methodology integrates Leave No One Behind, conflict-sensitivity, and gender-responsiveness principles in its approach to capacity development. It is scaling up services at regional levels to respond to increasing country demand for capacity development support. UNICC is supporting with a variety of digital business solutions.

At the request of governments and UN Country Teams, and through its digital capacity diagnosis and planning tool, CADRI is helping countries identify critical capacity gaps and develop clear capacity development interventions to address these.

CADRI partners provide a wide range of services to countries, from risk information systems support and risk-informed planning processes to preparedness for response and recovery support, with tailored capacity development services in preparedness for disaster response.

As much of the world undergoes further digital transformation with expanded virtual working practices, digital tools amplify support to various sectors, including agriculture and food security, nutrition, health, education, the environment, infrastructure, water, sanitation and hygiene and human mobility.

Capacity for disaster reduction initiative.

Credit: CADRI

The CADRI Tool
Enter the CADRI Tool. Custom-built to support virtual environments, the tool is used to guide assessors and planners to apply an analytical frame to assess capacities to manage disaster risk reduction (DRR) and climate change adaptation (CCA) that is relevant to a country context. As a joint UN programme with joint funding proposals, it is used to assist in developing national (DRR) and CCA strategies, inform on national contingency planning, identify entry points for risk reduction in national development plans.

UNICC has been a key partner in developing our CADRI Tool, which supports capacity development for disaster risk reduction initiatives through participatory planning. CADRI partners are seizing the opportunity to test and improve the delivery of capacity development services in the virtual space.

Sophie Baranes, CADRI Partnership Coordinator

The CADRI Secretariat and the UN International Computing Centre initially released the CADRI Tool for Capacity Diagnosis and Planning in early 2022. Built upon questionnaires reflecting generic disaster risk reduction, preparedness and climate change adaptation elements, along with agriculture, food security and human mobility, the tool is now being used across partnership environments globally.

Collectively developed by CADRI partnership Agencies, the CADRI Tool guides teams to conduct capacity diagnosis processes at the country level. It provides users with a wealth of thematic resources to support countries in implementing disaster risk reduction and climate change adaptation initiatives at national and local levels. The tool is used for CADRI-supported missions as well as in-country processes led entirely at a country level.

The CADRI Tool project goal was to develop a methodology and system that allows Capacity Diagnosis teams to customize country questionnaires based on an array of filters including modules, hazards, capacities, report elements, and principles. Once a questionnaire is generated for a particular country, team members are invited to the system to tailor their questionnaire subsets further for use and application in the field.

The results of in-field interviews are input into the system where they can be reviewed by the team and approved by the sub-team and team leader. All interview data is amalgamated into a final report which includes diagrams and other visuals based on a scoring metric.


• A system to house data for analyzing disaster capacities against actual capabilities for disaster readiness

• A pathway to address disaster readiness gaps

• Housing data in a unified system to allow decisions to be made for risk-informed planning, ultimately saving lives as well as valuable resources

• A governmental partnership approach to understanding risk-informed planning

• Provides a practical tool and expertise to understand and respond to disaster and climate risk

• A country- and government-led participatory and inclusive process

• Operational, humanitarian response, providing opportunities to invest in early warning/action

• Significant Return on Investment

• Digital-first solution for partnership and collaboration

• Effective and efficient solution to combat climate change disasters.

Project deliverables include migrating the previous CADRI website to a UNICC-hosted cloud platform, a website redesign and modernization, CADRI Tool baseline development, tool advanced development and a reporting dashboard.

CADRI Tool features include assessments questionnaire, assessment results and data, workflows, such as creating an assessment questionnaire with questionnaire contributors, reviewers, editors, approvers and publishers. The tool also generates email notifications, deadline alerts, etc. for each relevant user groups. The tool offers an assessment management dashboard with a single view of all processes and their statuses.

Ongoing support services include hosting service support (monitoring, backups, access control and user management and cloud services management), application and software support, service desk support (24/7) and security management (regular patch management , anti-malware/virus tools and service operations as per industry standards of ISO 27001.

UNICC has been a critical partner to assisting CADRI in building and maintaining the CADRI Tool, supporting capacity development for disaster risk reduction initiatives through participatory planning.

CADRI partners beginning to use the system regularly to test and improve the delivery of capacity development services in their virtual spaces.

Photo: Procurement Leaders

UNICC Joins PAHO as a Winner of the World Procurement Award 2022 for Digital Impact

PAHO and UNICC work together to develop Mia and Max bots

On 20 June 2022, the Pan American Health Organization (PAHO), a specialized international health agency for the Americas, won the World Procurement Award for Digital Impact for its first ‘Digital Workers’, Mia and Max bots, developed by UNICC’s Robotic Process Automation Centre of Excellence and PAHO’s Procurement and Supply Management Team.

The World Procurement Awards, hosted by Procurement Leaders, recognize the most impressive individuals, teams, solutions and organizations in procurement.

This recognition inspires us to continue to provide innovative and efficient support to Member States. It also recognizes the organization’s ability to see challenges as opportunities, and the power of collaboration to achieve great things when we listen to countries, empower our teams, and work together.

Daniel Rodriguez, Director, Procurement and Supply Management, PAHO

After putting together a viable implementation roadmap, ensuring the correct architecture was in place and programming the bots, the UNICC’s RPA team started developing the two bots in October 2020.

  • Mia: A bot that assists the purchase of strategic products
  • Max: A bot with optical character recognition (OCR) capabilities that creates the Advanced Shipment Notifications (ASN), which provide national authorities with information about the details of their shipments and when they are expected to arrive.

Mia and Max went live in March 2021, as procurement became the first function in PAHO to establish RPA capabilities. With the implementation of RPA, between March 2021 and May 2022, the procurement team saved 1,660 hours committed to repetitive and non-value-added activities. Max processed 22,861 shipping documents.

We at UNICC are proud to help launch Mia and Max, and do our little bit to support the life-saving work of PAHO.

Sameer Chauhan, Director, UNICC

The robots execute repetitive and time-consuming tasks, allowing the human team to forget about the paperwork and focus on strategic aspects of the procurement function, such as establishing the needs of the countries served by PAHO and enhancing relationships with suppliers. The implementation of Mia and Max allowed PAHO to speed up the process of providing COVID-19 health supplies, while sustaining the procurement of other vaccines, essential medicines, and strategic health supplies and equipment over the past two years. See an earlier news item about Mia and Max robots here.

Mia and Max are helping other team members with transactional tasks, so they can focus on better serving our countries. These bots are a great example of what UNICC can do to support the UN Family.

Daniel Rodriguez, Director, Procurement and Supply Management, PAHO

UNICC’s Robotic Process Automation (RPA+) Centre of Excellence has been delivering multiple automation solutions to over 20 UN Clients across various domains such as Travel, Finance, Procurement, HR, ICT, Healthcare, etc. The RPA team is ready to help. Please reach out to us at for a demonstration.

UNICC RPA Solutions
UNICC RPA Solutions