Mia PAHO bot RPA
Photo: PAHO

PAHO Welcomes Mia and Max, Their First ‘Digital Workers’

The New Bots Developed by UNICC and PAHO Support the Procurement Process of Covid-19 Vaccines 

The Pan American Health Organization (PAHO) has added two Acquisitions Technician to their Procurement and Supply Management team, two new members that can work 24 hours per day, 7 days a week, year-round. Mia and Max are PAHO’s first ever bots, and they have been developed by UNICC’s Robotic Process Automation (RPA) team alongside PAHO’s Procurement and IT teams.

The robots execute repetitive and time-consuming tasks, allowing the human team to forget about the paperwork and focus on strategic aspects of the procurement function, such as establishing the needs of the countries served by PAHO and enhancing relationships with suppliers. 

Mia – Assisting the Purchase of Strategic Products 

Mia automates the purchase order requisition process. The bot downloads data from a spreadsheet report and uses it to fill in specific details in the ERP software Workday. A unique feature of this solution is that it is able to detect if a memo is written in Spanish and translate it into English.

A single purchase order requisition takes a human buyer an average processing time of 20 minutes, while Mia is able to do the same work in approximately 5 to 8 minutes, thanks to automating redundant and time consuming steps.

Mia and Max are helping other team members with transactional tasks, so they can focus on better serving our countries. These bots are a great example of what UNICC can do to support the UN Family.

Daniel Rodrigues, Director, Procurement and Supply Management, PAHO

Since Mia’s first day at work, the bot has been helping buyers with the purchase of strategic products, including Covid-19 vaccines for the American countries.

Mia is an unattended bot, which means that it is programmed to start at a specific time and keep working until there are no more purchase order requisitions in the to-do list. Then it waits until the next scheduled run to complete a new list. Mia is easily scalable – as seen with the push for Covid-19 vaccine distribution, the bot is able to process planned and unplanned increases in volume, helping to expedite the purchase of the much needed vaccine.

Max – More than a Software, a Key Member of the Team

Max is a robotic solution that uses Artificial Intelligence (AI) and Machine Learning (ML) to automatically create Advance Shipment Notifications (ASN). The bot reads shipping documents, extracts relevant data points and adds them into Workday.

The creation of ASN is not only a time-consuming process, but it is prone to human error, due to the many data points that must be transferred from documents to the ERP software. With the new solution the PAHO team saves time and reduces the risk of errors in the documentation.

The bot is currently being trained. After it completes the task, it sends the document to a validation station where a human team member reviews and confirms the data has been correctly extracted. With each validation, Max increases its confidence level, and as time progresses its precision will be high enough for PAHO to allow ‘Straight Pass Through’ extraction. After validation, the bot enters the confirmed data into the system, after which the ASN is created.

The bot works on automatically completing the documentation on vaccine lots and batch numbers, as well as manufacture and expiration dates, a process that was not included in the previous manual system.

Beyond Mia and Max, the Potential of RPA

PAHO’s RPA journey with UNICC started on April 2020 with an initial analysis of automating opportunities.

PAHO’s IT team initially experimented with setting up its own infrastructure for RPA using Automation Anywhere and setting up its own MS Azure environments. However, PAHO decided to switch to UNICC’s “Bot as a Service” to leverage their RPA expertise and since that was more cost effective.

Patrick Hinderdael, Director, Information Technology Services, PAHO

With the experience of having delivered multiple automation solutions to over 15 UN Clients across various domains such as travel, finance, procurement, HR, IT and healthcare, the UNICC’s RPA team started developing Mia and Max in October 2020.

We at UNICC are proud to help launch Mia and Max, and do our little bit to support the life-saving work of PAHO.

Sameer Chauhan, Director, UNICC

The joint team is now exploring which other repetitive functions within the Procurement and Supply Management unit in PAHO could be automated ,and hope to add more digital workers that will allow their human team mates to increase their efficiency and productivity.

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UNICC RPA Solutions

WHO mYoga App
Credit: UNICC/Al Sawwaf

WHO and UNICC Deliver mYoga App, a Daily Yoga Companion

The World Health Organization, together with the Ministry of AYUSH, Government of India, recently launched the well-received and popular WHO mYoga app.​

Developed by UNICC, the mYoga app has found a global audience with a simple yoga practice platform for the general public. It includes Yoga learning and practice sessions of varying durations. The a​​pp comprises a collection of videos and audio sessions that users can enjoy in the comfort of their homes,​​ and when they wish. It also allows users to download videos in case they wish to watch them offline at their own convenience.

Need an efficient and inexpensive yoga app in a timely fashion? Call on UNICC. Its Application Delivery team helps Clients design, enhance and build mission-critical custom enterprise applications and collaborative solutions.

UNICC has been developing and supporting applications for several years, with solutions and products delivered to its Clients and Partner Organizations, including intranet, extranet and corporate website redesign, custom business application development, application integration, data migration, certificate exchange hubs, mobile apps and more.

The mYoga app is safe and secure, collecting no data from users at all, and can be used as a daily Yoga companion for people aged around 18-65 years. The app is easy-to-use and a free tool for people who are trying yoga for the first time or those who already practice yoga regularly. No special equipment is needed, and users can learn or practice yoga from 3 to 45 minutes, so even busy people can use it to get active, achieve  peace of mind and stay fit.

The app was built using React Native, which is an Open Source cross-platform framework for mobile development. UNICC leverages Amazon AWS for storing the media content (video/audio files). The WHO mYoga app is available for free download on Android devices and Apple devices.

The application currently supports two languages, namely English (default) and Hindi. I will make it available in all six UN languages.

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Credit: WHO

The Prime Minister of India expressed his hope that this app will provide help for spreading the practice of Yoga worldwide and will also contribute to the efforts of “One World, One Health.”

The project started in 2019 and the first version of the WHO mYoga App was recently launched by Prime Minister Narendra Modi while he was addressing 7th International Yoga Day on Monday, June 21, 2021. UNICC is currently working on the second version where all six UN languages will be available with some improvements.

The mYoga app is an effort to further popularise Yoga. It will also help realise our collective vision of “One World, One Health.

Narendra Modi, Prime Minister of India

He also said that this app will be helpful in keeping people healthy during the pandemic. It may have a great role in the re-rehabilitation of the health of the people who have recovered from COVID-19.

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Photo: Prime Minister of India Narendra Modi with WHO mYoga App (see story here).

In addition, the WHO Director General Tedros Adhanom Ghebreyesus shared a Twitter post in June about the App, saying: “Happy #InternationalDayOfYoga! @WHO is very happy to launch a new mYoga App, together with the Government of #India, to help you do yoga at your convenience, especially during #COVID19. Thank you so much, for your support, Prime Minister @narendramodi! Let’s #BeActive!”

The app, recently launched, has already secured a prestigious place in the AppBrain world ranking!

We faced many challenges during the mYoga app development process, but after launching the app and seeing the positive feedback from the users and the prestigious place the app secured quickly in the World Ranking, we felt really thrilled. I believe that self-belief, teamwork and hard work will always earn you success.

Minas al Sawwaf, React Native Developer, UNICC

mYoga Features

  • Viewing and downloading of learning and practice videos
  • Users can view learning and practice videos for the various Yoga training exercises to understand how to perform the exercise. The video once viewed entirely will be marked as “Completed”. In case the user has not finished watching the entire video, it will be marked as “In progress”. User can also download the video if needed for offline viewing. A particular practice video will be enabled only once the relevant learning videos for that practice video have been “Completed”
  • Playing and downloading of audio files
  • Users can listen to the audio clips for a particular practice video for the various Yoga training exercises to understand how to perform the exercise. User can also download the audio if needed for offline listening.
  • Internationalisation: users have the option to switch the language from within the application. The application currently supports two languages namely English (default) and Hindi
  • Audio/Video streaming: users can view the training videos and listen to audio clips using the media player within the app. The application streams the video/audio from Amazon cloud. The media thus streamed is rendered on the device using Amazon Media Convert and Cloud front services. In addition, all the media files are stored centrally inside an Amazon S3 bucket.

WHO mYoga App and the SDGs

The app proposed the concept of Be Healthy, Be Mobile (BHBM) under the United Nations SDG for achieving Universal Health Coverage by the year 2030. BHBM initiative was set up by the World Health Organization (WHO) and the International Telecommunication Union (ITU) in 2012 to support the scaling up of mobile health technology in the National Health Service (NHS) to combat various non-communicable diseases.

The goal of developing the WHO mYoga app is to spotlight the health benefits of yoga that can ease the stress of our modern ‘laptop’ lives. SDG 3 “Ensure healthy lives and promote well-being for all at all ages” is particularly relevant since yoga improves physical health and general well-being. Other SDGs can also be seen in different aspects. Indian Prime Minister Narendra Modi highlights not only the health benefits of the practice but also the sustainable lifestyle it promotes, leading to better harmony between people and the planet.