The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of this post is to provide support in the administration of the UNICC’s Platform Operations infrastructure as well as customer dedicated systems.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision of the Team Lead, Platform Operations team, and under the guidance of the Head, Infrastructure and Platform Operations Unit (OPBO) within the Operations Division (OP). The position will also be working in close collaboration with the Infrastructure, Platform, Networking, Data Center and Operations support teams. The incumbent will perform the following duties:

• Provide operational support in the administration of the UNICC’s Platform Services as well as UNICC’s customer dedicated systems, including but not limited to:
  • Administration of Windows server environments
  • Design, installation, and configuration of windows servers both on-premises and public cloud
  • Support server OS and Application deployments
• Create and maintain detailed technical and graphical documentation for sharing knowledge purposes and to address performance management issues
• Perform scheduled and ad-hoc patch management and OS deployments to ensure optimal system performance
• Implement and maintain solutions and technologies to address cybersecurity issues
• Perform assessments and audits of compliance against the OS security policies and standards for supported operating systems
• Improve and maintain monitoring, configuration management, and reporting functions to ensure continuity for service delivery
• Under guidance, interact with customers, management, and staff on a technical level, as required
• Act as a technical expert in Server systems administration and systems management
• Assist with the resolution of incidents and problems, service requests as per service level metrics and targets; escalate incidents to the appropriate technical support team as per escalation procedure
• Improve/update new systems and deployment plans
• Participate in the development/update of tools and scripts to improve the automation of the supported systems and increase efficiency
• Participate in the deployment of new projects for UNICC and customers
• Participate in service coverage arrangement such as standy-by duty services and other support coverage arrangements, if and when required
• The incumbent may be required to act as Officer-In-Charge of the Platform Operations team, during the absence of the team lead
• Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Experience and Skills required:

Essential:

• Minimum of eight (8) years of relevant IT work experience in supporting and/or operating Windows and Linux Operating Systems and related services in complex heterogenous environments
• Strong understanding of SCCM with advanced knowledge of patch management and OS deployment
• Expert understanding of Windows server trends and best practices
• Expertise in securing systems, providing audit evidence, Cluster/HA, and standards implementation
• Working experience in PowerShell scripting and automation tools
• Customer-centric approach to delivery and problem solving

 Desirable:

• Experience with cloud technologies
• Ability to convey technical information to non-technical audience
• Experience with service reporting and business analytics
• Good knowledge of ITIL service management methodology

Education*:

Essential:

• Successful completion of secondary school education or its equivalent, supplemented by specialized training in IT

Desirable:

• IT diploma
• Industry related certifications, such as ITIL, ISO20000, etc.

Languages:

• English: Expert knowledge is required
• Other language: Spanish, Intermediate knowledge is desirable

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Eligibility:

This vacancy is open to UNICC staff only.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Compensation:

Annual Salary Estimation (net of tax at single rate):

• Valencia, Spain: EUR 44,839

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 9 May 2023.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.