Applications from women are particularly encouraged for this vacancy

Purpose of the Position:

The purpose of this post is to provide operational support in the administration and maintenance of the UNICC infrastructure as well as for the customer local systems.

Objectives of the Programme:

The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.

Main duties and responsibilities:

The incumbent will work under the direct supervision  of the Team Lead, Network Operations team, and under the guidance of the Head, Infrastructure and Platform Operations Unit within Operations Division and in close collaboration with the Infrastructure, Platform, Networking and Data Center   Operations support teams. The incumbent could be requested to do any others tasks of similar level in related fields.

The incumbent will perform the following duties:

• Provide remote T2 operational support in the administration and maintenance of the UNICC networking infrastructure as well customer networking environment
• Under guidance, participate in the incident management and request fulfilment across the UNICC and customer’s network infrastructure in collaboration with Tier 3 and other stakeholders, as applicable, while helping identify technical problems and propose solutions as a part of resolution management processes
• Contribute to new projects and remote deployment of new solutions for UNICC and customers, provide support capacity to conduct network assessment, project support, and other related activities
• Monitor, analyse and propose optimization of the supported infrastructure and systems
• Draft and maintain detailed technical and graphical documentation as needed
• Participate in the development/update of tools and scripts to improve the automation of the supported systems
• Participate in service coverage arrangement such as oncall duty services and other support coverage arrangements, if and when required

Other:

• Active collaboration with tier 2 team leaders, tier 3, Service Desk, Service Management team and other technical teams in UNICC to ensure efficient delivery of UNICC services
• The incumbent may be required to act as Officer-In-Charge of the Unit, during the absence of the Team Leader
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Experience and Skills required:

Essential:

• Minimum of 2 years of relevant IT work experience in supporting and/or operating enterprise LAN, Data Center, Voice networks and WAN environments and related services in a complex heterogenous environment
• Experience in administering and troubleshooting different networking solutions and components (Firewalls, Cisco devices, Routers and switches, Checkpoint devices, VPNs and WIFI solutions)  
• Working knowledge of TCP/IP protocol and networking routing protocols including OSPF, BGP
• Ability to configure and provide support for load balancer solutions such as F5 and/or Citrix NetScaler’s Load Balancers and Application Delivery Controllers
• Good understanding and knowledge of network management and monitoring tools
• Ability to work under pressure with minimum supervision
• Customer-centric approach to delivery and problem solving

Desirable:

• Working knowledge in shell scripting and automation tools
• Experience with service reporting and business analytics
• Good knowledge of service management methodology
• Experience with Linux and/or Windows Systems Administration

Education:

Essential:

• Bachelor’s equivalent university degree in any discipline but preferably in computer or telecommunication, mathematics or related field

 Desirable:

• Industry related certifications

Languages:

• English: Expert knowledge is required
• Other language: Spanish, Beginner knowledge is desirable

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Eligibility:

This vacancy notice is open only to internal candidates

Compensation:
Annual Salary Estimation (net of tax at single rate):

• Valencia, (Spain) including post adjustment (27,9% on January 2022): US$ 62,995

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 16 February 2022.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Applications from women are particularly encouraged for this vacancy