The UNICC workforce consists of many diverse nationalities, cultures, languages and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates from any race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of the post is to provide leadership to the Technology Operations for UNICC and its Partners.

Objectives of the Programme:

The objectives of the Centre, is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent works under the guidance and the supervision of the UNICC Director and is responsible for the following duties:

• Leadership: Provide strategic leadership and oversight to UNICC in regard to technology operations matters, providing proactive advice to the Director and to the Management Committee as required in these areas. Review major Service Delivery Agreements before they are sent to the customers
• Supervisory: Lead the Operations Division, providing support and guidance across all its section. Promote operational excellence, team work, ownership and responsibility within OP and with other Divisions
• Planning: Assist the Director in establishing UNICC’s work plan and strategic directions. Promote effective collaboration and partnerships outside the organization and assist the Director in the preparation of senior management encounters and presentations
• Governance: Serve as a member of the UNICC Executive Committee and take shared responsibility for the work of that group, including the management of risk for the organization. Assist the Director in the preparation of Management Committee meetings and the related documentation and reports
• Innovation: Nurture a culture of continuous improvement and team building within the Division and UNICC as a whole. Continuously evaluate customer services and IT market trends to enhance, using the information to proactively evolve UNICC’s services
• Customers: Maintain an active contact with customers. Actively develop and promote effective collaboration with UNICC’s Partner organizations. Promote a customer centric approach to enhancing services and solving technical problems. Attend key status-review meetings for Service Delivery Agreements
• Other: From time to time act as Officer-In-Charge of UNICC during the absence of the Director if nominated. Represent UNICC externally and within the UN System as necessary. Perform other related duties as required

Experience and Skills required:

Essential:

• Fifteen (15) years of experience in the provision of professional computing services, including 10 years of experience in building and managing technical teams at an international level
• Experience of effectively mentoring and motivating technical managers
• Excellent communication skills, both oral and written, ability to tailor language, style and format to match audience
• Excellent interpersonal skills, and ability to work effectively in a multi-cultural environment
• Experience in supervising a team of trainers and/or administrative staff
• Experience in working with senior management as well as technical staff
• Knowledge of ICT technical areas and terminology
• Ability to establish priorities and to plan, to develop clear goals, coordinate, monitor work progress and resources, and adjust priorities as required
• Ability to oversee programs and events organized in remote locations
• Ability to conduct independent research and analysis, to identify issues and recommend solutions

Desirable:

• Experience in facilitation of conferences and workshops
• Knowledge of United Nations common system

Education*:

Essential:

• Master degree in IT, education, social science, international relations or a related field
• Technical training in the area of adult learning

Desirable:

• Certification in ITIL and/or Prince2

Languages:

• Expert knowledge of English is required
• Intermediate knowledge of French is desirable
• Beginner’s knowledge of Spanish and/or Italian is desirable

UNICC Global Competencies:

• Driving UNICC to a successful future: Demonstrates a broad-based understanding of the growing complexities of ICT issues and activities. Creates a compelling vision of shared goals, and develops a roadmap for successfully achieving real progress in improving ICT services.
• Fostering integration and teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Creating an empowering and motivating environment: Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
• Ensuring the effective use of resources: Identifies priorities in accordance with UNICC’s strategic directions. Develops and implements action plans, organizes the necessary resources and monitors outcomes.
• Promoting UNICC’s position: Positions UNICC as a leader in ICT services. Gains support for UNICC’s mission. Coordinates, plans and communicates in a way that attracts support from intended audiences.

Note:

The successful candidate will be offered a 12 months OIC contract

Eligibility:

This vacancy notice is open to internal candidates serving at the P5 level and above

Compensation:
Annual Salary Estimation (net of tax at single rate):

• Brindisi, (Italy) including post adjustment (16,3% on September 2022): US$ 120,556
• Rome, (Italy) including post adjustment (21,8% on September 2022): US$ 126,257
• Geneva, (Switzerland) including post adjustment (73,9% on September 2022): US$ 180,264
• New York, (USA) including post adjustment (73,8% on September 2022): US$ 180,161
• Valencia, (Spain) including post adjustment (25,6% on September 2022): US$ 130,196

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 24 October 2022.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

The UNICC workforce consists of many diverse nationalities, cultures, languages and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates from any race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.