Applications from women are particularly encouraged for this vacancy

Purpose of the Position:

The purpose of this post is to provide operational support in the administration and maintenance of the customer local systems as well as UNICC infrastructure.

Objectives of the Programme:

The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.

Main duties and responsibilities:

The incumbent will work under the direct supervision of the Team Lead, Network Operations team, and under the guidance of the Head, Infrastructure and Platform Operations Unit within the Operations Division and in close collaboration with the Infrastructure, Platform, Networking and Data Center   Operations support teams.

The incumbent will perform the following duties:

Provide onsite operational support in the administration and maintenance of customer managed networking systems as well as the UNICC’s networking infrastructure, including but not limited to:

• Provide Tier 2 network technical support at the customer’s premises, as required (different buildings, floors and data centers); Act as focal point and provide direct assistance and liaise with customer technical focal points as required.
• Provide timely technical support to address and solve incidents and service requests related to networking components, security issues and connectivity problems between the customer, the Internet and UNICC, including telecom lines and related services; escalate problems to the appropriate technical support team as per escalation procedure.
• Participate in new projects and deployment of new solutions for local customers including UNICC infrastructure, provide direct support capacity to conduct network assessment, project support, and other related activities. Participate in the customer organized meetings, evaluations and tests of new solutions on behalf of the customer, if required.
• Participate in the incident management and request fulfilment across the UNICC infrastructure at the Tier 2, in collaboration with Tier 3 and other stakeholders, as applicable, while helping identify technical problems and propose solutions as a part of resolution management processes.
• Coordinate, when necessary, with the different stakeholders including customers, vendors, providers as well as internal UNICC teams to ensure quick resolution of incidents.
• Monitor, analyze and optimize the performances of the supported infrastructure and systems.
• Develop and maintain detailed technical and graphical documentation, as needed.
• Participate in the development/update of tools and scripts to improve the automation of the supported systems.
• Participate in service coverage arrangement such as on-call duty services and other support coverage arrangements, if and when required.

Other:

• Active collaboration with Tier 2 team leaders, Tier 3, Service Desk, Service Management team and other technical teams in UNICC to ensure efficient service delivery.
• The incumbent may be required to act as Officer-In-Charge of the Unit, during the absence of the Team Leader.
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management.

Experience and Skills required:

Essential:

• Minimum of five years of relevant IT work experience in supporting and/or operating enterprise LAN, Data Center, Voice networks and WAN environments and related services in a complex heterogenous environment
• Excellent experience in administering and troubleshooting different networking solutions and components (Firewalls, Cisco devices, Routers and switches, Checkpoint devices, VPNs and WIFI solutions)
• Strong knowledge of TCP/IP protocol and networking routing protocols including OSPF, BGP
• Good knowledge of MPLS routing
• Ability to configure and provide support for load balancer solutions such as F5 and/or Citrix NetScaler’s Load Balancers and Application Delivery Controllers
• Good understanding and knowledge of network management and monitoring tools
• Working knowledge in shell scripting and automation tools
• Customer-centric approach to delivery and problem solving
• Good knowledge of service management methodology (i.e. ITIL, ISO2000, etc)

Desirable:

• Experience with service reporting and business analytics

Education:

Essential:

• Bachelor’s equivalent university degree in any discipline but preferably in computer or telecommunication, mathematics or related field

 Desirable:

• Industry related certifications

Languages:

• English: Expert knowledge is required
• Other language: French, Intermediate knowledge is desirable

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Eligibility:

This vacancy notice is open only to internal candidates

Compensation:
Annual Salary Estimation (net of tax at single rate):

• Geneva, (Switzerland) including post adjustment (74.8% on January 2022): US$ 109,585

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 16 February 2022.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Applications from women are particularly encouraged for this vacancy