Applications from women are particularly encouraged for this vacancy

Purpose of the Position:

Provide coordination and consistency, and be the main point of contact, for the services provided in the context of specific engagements with partners and customers by multiple organizational units in UNICC

Objectives of the Programme:

The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Chief Operations Officer, OP Division in close collaboration with all UNICC organizational units delivering the services.

In the context of the specific engagement(s) assigned to the incumbent, he/she should:

• Under guidance from the Chief Operations Officer, coordinate the operational service delivery by the multiple UNICC organizational units to UNICC partners and customers, to ensure consistency of service provision by acting as single point of contact for the operational services and projects both in the eyes of the client and in the eyes of the internal teams
• Monitor the alignment of services requested with those delivered as per the respective Service Delivery Agreement(s) (SDA)
• Monitor the alignment of the projects requested with those delivered as per the respective Project Agreement(s) (PA)
• Monitor the quality of service and the satisfaction of the client to ensure a long and fruitful partnership by both UNICC and the client by continuously assessing and strengthening the client(s) perception of UNICC services
• Manage the operational relationship between the client(s) and UNICC
• Understand the client ICT strategy, and work with the Chief Operations Officer to identify and promote new operational services that can be of value to the client
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Experience and Skills required:

Essential:

• Five years’ experience in successfully delivering ICT services with a minimum of two years at the international level
• Ability to influence without direct authority
• Ability to define and follow a structured methodology towards completing work assignments
• Negotiation skills
• Broad technical background and knowledge of IT services

Desirable:

• Service Management skills and experience

Education:

Essential:

• Bachelor’s Degree in Computer Science, Business Administration, or related field

 Desirable:

• Service Management certification

Languages:

• English: Expert knowledge is required
• French: Expert knowledge is desirable
• Other language: Spanish: Beginner knowledge is desirable

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change

Compensation:

Annual Salary Estimation (net of tax at single rate), including post adjustment (74.1% on October 2021): US$ 108,150

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 1 November 2021

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Applications from women are particularly encouraged for this vacancy