Internship – Service Desk – SAP ERP (Umoja)

Position Summary

Job CategoryInternship
Vacancy Notice NumberICC/23/BSI/i020
Position TitleInternship – Service Desk – SAP ERP (Umoja)
Position TypeInternship - 6 months
Number of Positions1
Date of Issue01/02/2023
Date of Closing22/02/2023
Hours per week37.5
Monthly Salary EstimationEUR 700
Duty StationBrindisi, Italy
Organizational Location/UnitDigital Customer Services Unit (DSCS)

Position Description

UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals. 

About UNICC:

The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.

As a part of the UN family, UNICC espouses the same values that the UN embraces. As a service provider, its core values are unmatched and underlie its continued growth: trust, customer-focus, accountability, understanding cross-cultural differences, excellence, innovation, and teamwork. This combination has made UNICC the preferred provider of shared ICT services within the United Nations System.

UNICC is committed to delivering reliable ICT services driven by best practices. With its world-class technology and state-of-the-art infrastructure, together with the vast cross-domain experience of its very knowledgeable staff, UNICC is always ready to offer UN-friendly shared solutions to the United Nations System of Organizations.

Recruitment Profile

Purpose of the position:

The purpose for this internship is to offer experience to the incumbent in the resolution of incidents concerning SAP ERP (Umoja).

Organizational setting and reporting:

Interns work 5 days per week (37.5 hours) under the supervision of the Service Desk Team Leader (Umoja) and will be provided guidance and support to perform the responsibilities mentioned below.


Providing support on issues related to the SAP ERP based application.


  • Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
  • Communication: Expresses oneself clearly in conversation and interaction with others; actively listens. Produces effective written communications. Ensures that information is shared.
  • Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
  • Respecting and promoting individual and cultural differences: Demonstrates ability to work constructively with people with different backgrounds and orientations. Respects differences and ensures that all can contribute.
  • Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
  • Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.


To qualify for this internship, applicants must be currently enrolled in a university program (final year of a master’s degree or equivalent) specializing in areas that are relevant to UNICC’s line of business such as Information technology Engineering or must have graduated in the last 6 months.

Work Experience:

Applicants are not required to have professional work experience to participate in the UNICC’s internship program.


  • Fluency in English is required (verbal and written).

Apply Online

A valid email address is required.