The UNICC workforce consists of many diverse nationalities, cultures, languages and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates from any race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

About UNICC:

The United Nations International Computing Centre (UNICC) is the leading provider of Information Technology and Communications (ICT) services within the United Nations System. Over the last four decades, UNICC has been continually expanding the services it is providing to its Partners in various parts of the world, and in various areas of ICT.

As a part of the UN family, UNICC espouses the same values that the UN embraces. As a service provider, its core values are unmatched and underlie its continued growth: trust, customer-focus, accountability, understanding cross-cultural differences, excellence, innovation and teamwork. This combination has made UNICC the preferred provider of shared ICT services within the United Nations System.

UNICC is committed to delivering reliable ICT services driven by best practices. With its world-class technology and state-of-the-art infrastructure, together with the vast cross-domain experience of its very knowledgeable staff, UNICC

Purpose of the position:

UNICC is offering a great opportunity to acquire practical experience and direct exposure in different areas of IT Infrastructure support like Backup, Storage and/or Virtualization environments, Platform Support like Operating System and Active Directory

Organizational setting and reporting:

Interns work five days per week (37.5 hours) under the supervision of the team leader of the OPBO Infrastructure/Platform Operations team and will be provided guidance and support to perform the responsibilities mentioned below.

Responsibilities could include:

• Assist in the resolution of request and/or incidents related to systems in area specified on the purpose of the position.
• Review and make proposal on how to streamline the process of performing periodic maintenance for infrastructure components such as: Operating System, backup and storage, security.
• Review and make proposal on how to improve the monitoring and reporting of the abovementioned environments.
• Review reports generated by the monitoring systems, to propose follow-up actions and/or recommendations.
• Monitor Service Level Agreements (SLAs) of requests and incidents assigned to the team and follow-up with tickets’ assignees to avoid any breach.
• Assist in collecting data from managed environments.
• Review reports generated by the monitoring systems, to propose follow-up actions and/or recommendations.

Competencies:

• Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behaviour; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
• Communication: Expresses oneself clearly in conversation and interaction with others; actively listens. Produces effective written communications. Ensures that information is shared.
• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts
• Respecting and promoting individual and cultural differences: Demonstrates ability to work constructively with people with different backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and Managing Yourself: Manages ambiguity and pressure in a self-reflective and constructive way. Uses criticism as a developmental opportunity. Seeks opportunities for continuous learning and professional growth.

Education:

To qualify for this internship, applicants must be currently enrolled in a University programme (eg. final year of a Bachelor’s or Master’s degree or equivalent) with one of the following specializations: Computer Science, Information Technology, Computer engineering or similar fields or must have graduated in the last 6 months.

Work Experience:

Applicants are not required to have professional work experience to participate in ICC’s internships programme, but applicants should have the following functional and technical skills:

• Knowledge of block, file and object storage types
• Understanding of data backup and computer virtualization technologies
• Reporting and monitoring tools
• Scripting and automation tools (preferably in PowerShell, Python, Bash, Ansible,…)
• Networking communication and TCP/IP or related
• Analytical and problem-solving skills

Language:

• Fluency in English is required (verbal and written)