Information Technology Engineer (Enterprise Backup Services)

Position Summary

Job CategoryVacancy
Vacancy Notice NumberICC/22/VAL/753
Position TitleInformation Technology Engineer (Enterprise Backup Services)
Position TypeFixed term
Number of Positions1
Date of Issue10/11/2022
Date of Closing01/12/2022
GradeP3
Annual Salary EstimationUSD 76,421 (net, single rate, including post adjustment)
Duty StationValencia, Spain
Organizational Location/UnitInfrastructure and Platform Management Unit (OPOI)

Position Description

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

This position will support the design, implementation, management and drive innovation for backup services in collaboration with key stakeholders and external partners. The role will support technical activities, provide architectural guidance and work closely with clients to optimize the service.

Objectives of the Programme:

The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Head, Infrastructure and Platform Management Unit within the Operations Division and in close collaboration with the Ifrastructure and Platform Management team. The incumbent could be requested to do any other tasks of similar level in related fields.

The incumbent will perform the following duties:

Service Delivery

  • Under guidance, coordinate the design and architecture of enterprise backup services, ongoing service delivery and support, ensuring that the services meet agreed customer requirements, that the service is within the agreed budget and meets the defined SLAs
  • With the Head, Infrastructure and Platform Management Unit act as the service owner for the enterprise backup services
  • Provide managed enterprise backup services at Tier 3 level and assist Tier 2 to resolve complex incidents and take part in major incident troubleshooting and resolution

Service Improvement

  • Keep abreast of industry best practices, new trends and technologies and evaluate these for possible adoption or incorporation
  • Under guidance, coordinate the design, implementation and innovation for service improvement and new services and projects in close collaboration with vendors and Clients
  • Provide support training to Tier 1 and Tier 2 and act as a mentor to junior engineers and technicians and help increase Tier 2 technical support knowledge
  • Design and implement automation to enhance operational efficiency, resiliency and rapid provisioning of servers and software

Customer Focus

  • Provide pre-sales and post-sales support to Business Relationship Management (BRM) and Clients, including periodic service reviews and meetings with customer technical and business focal points for performance reviews and continuous service improvement. Ensure consistent and appropriate communication with customers for service-related enquiries and issues

Other

  • Provide other ad-hoc support to other units as required – this includes the participation in special projects or support of service delivery for short periods of time on a part-time or full-time basis upon request from the senior management

Recruitment Profile

Experience and Skills required:

Essential:

  • Minimum five years of relevant IT experience, including in managing and configuring Enterprise Backup Solutions
  • Sound experience in the design, implementation, management and driving innovation for backup services in collaboration with key stakeholders and external partners
  • Excellent understanding of backup infrastructure and the interaction with other infrastructure components
  • Hands-on experience of designing, transitioning and delivering backup solution services
  • Expert knowledge in enterprise backup products (e.g. Avamar, Data Domain, Spanning, Elastic Cloud Storage, S3 etc)
  • Proven ability to prepare and present technical documentation, business cases and project proposals
  • Good conceptual thinking, analytical and problem solving skills

Desirable:

  • Work experience at the international level, especially working with or within organizations of the UN family
  • Good understanding of:
    • Automation
    • Security
    • ISO 20000 and/or ITIL processes

Education*:

Essential:

  • First level university degree in Computer Science, Electrical Engineering, Mathematics, Information Technology, Telecommunications, or related field

Desirable:

  • Certifications in any of the following:
  • Enterprise backup products
  • ITIL and/or ISO 20000

Languages:

  • English: Expert knowledge is required
  • Spanish: Beginner knowledge is desirable

UNICC Global Competencies:

  • Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
  • Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
  • Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
  • Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
  • Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
  • Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
  • Ensuring effective use of resources: Identifies priorities in accordance with UNICC’s strategic directions. Develops and implements action plans, organizes the necessary resources and monitors outcomes.

Other Information

Compensation:

Annual Salary Estimation (net of tax at single rate), including post adjustment (21,9% on November 2022): US$ 76,421.

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 1st December 2022.

Notes:

  • Technical and/or personality tests may be carried out as part of the selection process
  • Only short-listed candidates will be contacted
  • Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

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