Cloud Engineer, Digital Workplace Service

Position Summary

Job CategoryVacancy
Vacancy Notice NumberICC-21-VAL-712
Position TitleCloud Engineer, Digital Workplace Service
Position TypeFixed-term
Number of Positions1
Date of Issue02/06/2021
Date of Closing27/06/2021
GradeP3
Annual Salary EstimationUSD 76,567 (net, single rate, including post adjustment)
Duty StationValencia, Spain
Organizational Location/UnitDigital Workplace Service Unit (OPDM)

Position Description

Applications from women are particularly encouraged for this vacancy

Purpose of the Position:

The purpose of the post is to support the Head of the Digital Workplace Service Unit (OPDM) to support, manage and maintain services provided by the Cloud Services Section (OPD), within the Operations Division (OP).

Objectives of the Programme:

The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Head, Digital Workplace Unit. The incumbent is responsible for the following duties and could be requested to do any others tasks of similar level in related fields:

Processes

  • Support the unit head in oversight of projects and services delivered by the unit, ensuring cost, time, scope and quality meet customer expectations
  • Support the unit head in standardizing, documenting and automating  the unit’s operating procedures to the greatest extent possible
  • Participate in the design, build, and deployment of the solutions provided by the unit, supporting the alignment with business processes and requirements during the service transition process
  • Collaborate with internal stakeholders to translate their and their respective customers’ business needs and technical requirements, into efficient and cost-effective solutions, to increase the adoption of cloud technologies and increase OPD’s role in their respective cloud journeys

Customers

  • Support the unit head in regular meeting with client organizations receiving services from the unit by monitoring service activities and providing service performance reports
  • Support the unit head in gathering requirements, providing technical oversight, ensuring quality delivery and monitoring progress of unit project implementations, ensuring schedules and planned deliverables are met
  • Analyse the client organization’s requirements and strategy, and identify potential new business opportunities for UNICC
  • Participate actively in the preparation of Projects Agreements, Service Delivery Agreements, and Business Change Requests, in particular in the technical part for pre-sales efforts coordinating with technical teams as needed
  • Liaise with Business Relationship Managers to strengthen the partnership with client organizations

Innovation

  • Nurture a culture of continuous improvement and team building within the Unit
  • Keep abreast of industry good practices, new trends and technologies and evaluate these for possible adoption or incorporation
  • Support the unit head in developing new services to satisfy customer needs

Coordination

  • Provide technical advice, support and guidance to team leads and support the head of OPDA in providing overall unit management in required areas
  • Act as Officer-In-Charge of the Unit during the absence of the Unit Head

Other

  • The incumbent may be requested to provide support during weekends, holidays or outside working hours
  • Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Recruitment Profile

Experience and skills required: 

Essential:

  • At least 5 years of IT related experience with a main focus on Microsoft SaaS services
  • Broad technical background and knowledge of IT services
  • Extended experience in deployment of Microsoft Office 365 solutions, including ability to implement end to end complex migrations and continuing support
  • Ability to analyze and balance facts, priorities, resources, constraints and alternatives to make sound decisions and recommendations
  • Demonstrated knowledge of customer service fundamentals

Desirable:

  • Demonstrated managerial experience, ability to lead changes effectively, to structure core technical functions in the team, to build effective liaison within the team and with other UNICC support groups
  • Understanding of UNICC products, services and processes

Education:

Essential:

  • University degree in Computer Science, Information Technology or related field
  • Certification in Microsoft Cloud Service

Desirable:

  • Service Management qualification, such as ITIL or ISO 20000
  • Project Management qualification, such as PRINCE2

Languages: 

  • English: Expert knowledge is required
  • French: Beginner knowledge is desirable
  • Spanish: Beginner knowledge is desirable

Global Competencies:

  • Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
  • Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
  • Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
  • Creating an empowering and motivating environment Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
  • Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
  • Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Other Information

Compensation:

Annual Salary Estimation (net of tax at single rate), including post adjustment (32,1% on April 2021): 79,567 USD

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 27 June 2021.

Notes:

  • Technical and/or personality tests may be carried out as part of the selection process
  • Only short-listed candidates will be contacted
  • Though you may not be selected for this advertised position, the ICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Applications from women are particularly encouraged for this vacancy

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