Purpose of the position:

ICC is offering opportunities for students and recent graduates to acquire practical and direct exposure in different areas of applications support.

Organizational Setting and Reporting:

Interns work 5 days per week under the supervision of a staff member and will be provided guidance and support to achieve all responsibilities mentioned below.

Responsibilities:

• Assist in the resolution of requests and/or incidents related to applications managed by ASU – in Windows and/or Linux environments
• Review and streamline the process to set up a new application environment (servers provisioning, firewall rules amendments, etc.)
• Review reports generated by the monitoring systems, to implement follow-up actions and/or provide recommendations
• Prepare the necessary documentation for knowledge transfer regarding application support to Service Desk and/or identify any existing gap
• Guarantee that the different application environments are aligned

At the end of the assignment, the intern is required to write a short report on his/her internship experience.

Competencies:

• Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others, or asks questions to clarify, and responds appropriately
• Teamwork: Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda
• Planning & Organizing: Allocates appropriate amount of time and resources for completing work; monitors and adjusts plans and actions as necessary; uses time efficiently

Required knowledge:

Applicants are not required to have professional work experience to participate in the ICC’s internship programme, but applicants should have skills in some of the following areas:

• IT service management processes and/or technologies
• LAMP stack
• Microsoft SQL Server and IIS/.NET framework
• Basic concepts on configuration management tools
• Scripting in PowerShell and/or Bash

Desired knowledge:

At least one of the following skills would be desirable:

• Familiarity with automatic deployment tools and related concepts
• Familiarity with DevSecOps and related concepts
• Familiarity with third-party libraries and APIs to support mobile applications
• Familiarity with cloud based technology and related concepts
• Familiarity with docker and containerization technologies and orchestration tools

Language:

Fluency in English (verbal and written) is required.

Eligibility Criteria:

​Qualifications – Candidates must have recently graduated, or in final year university attendance, specializing in areas that are relevant to ICC’s line of business​ such as Computer Science, or other related fields.
Nationality – Candidates must hold a valid passport of a WHO Member State, and the legal right to reside/work in Italy
Duration – Three to ​​​six months, starting any time during the year.
Remuneration – Successful​​ candidates will be remunerated on a monthly basis as per UNICC compensaton policy. ​​
Insurance – Health insurance is covered either by WHO or by a given university agreement. ​​ ​ ​ ​
Appointment – Selected students will be invited for an interview​​, after which a final decision will be taken.