Photo: UiPath/Arjun Iyer

Sameer Chauhan Speaks About Automation and the SDGs at the UiPath Conference

RPA can help the UN save millions on duplicate and manual processes and drive substantive delivery

On October 15, on stage with UiPath’s founder and CEO Daniel Dines, ICC’s Director Sameer Chauhan spoke to a packed audience at UiPath’s Forward III event in Las Vegas. He engaged the audience on how automation can support digital shared services across the UN family and help accelerate the SDGs.

Sameer attended the two-day conference with Anish Sethi, ICC’s Chief of Clients and Projects. Anish has been instrumental in setting up a first-class RPA program along with the UN Digital Solutions Center with a number of strategic partners, including major RPA vendor UiPath.

The response was overwhelming, with many private sector groups expressing their interest to help the UN family wherever they could. They offered resources for given projects and expertise in how to develop a Centre of Excellence, widening the web of partnerships between the private and public sector that will make a difference in meeting the SGDs. Indeed, SDGs Goal 17 is all about such partnerships.

The studies we conducted internally in the UN showed us that even if 10% of all of the manual processes we have in our back office are automated or digitized that could potentially save us up to a billion dollars that can then be used to deliver to the substantive missions. So that’s a billion dollars more that can go towards educating kids, taking care of medical disasters, hurricanes and refugees. It becomes a game-changer for us.

Sameer Chauhan, Director, ICC

Daniel Dines, CEO, UiPath, with Sameer Chauhan, Director, ICC. Photo: UiPath/Arjun Iyer

In a session driven by UiPath’s founder and CEO Daniel Dines, Sameer had the opportunity to share the mission and mandates of the UN family. He also discussed ICC’s RPA service and mandate to offer shared digital solutions for UN Agencies. He emphasized the benefits including maximised ROI and economies of scale as well as its domain expertise in understanding its UN partner.

Sameer went on to explain that with an expected rapid adoption of automation in the coming years, the UN could free up to a billion dollars from operational efficiencies that can be reallocated to mission delivery to address key challenges, from educating kids to taking care of refugees.

The goal of the service is to help the UN family reduce duplication of common processes and minimize time spent on manual processes. Together with its strategic partners, ICC provides a one-stop-shop to facilitate fast adoption of the latest digital technology.

What is RPA?

Robotic Process Automation (RPA) is a key enabler of Digital Transformation across the UN family. It allows automating repetitive manual processes and can save the UN millions of dollars crucial to accelerating the SDGs and creating tangible global social impact.

Automation is also one of the key services that will be delivered by the UN Digital Services Center (UN DSC), an innovation hub recently established by WPF, UNHCR and ICC. It will design, build, and deploy at scale a suite of digital services that will be available to all UN agencies. The UN DSC includes a Robotic Operations Centre (ROC) and the first automation pilot project is already up and running.

Photo: IFAD/Carotenuto

UNHCR and WFP Launch Plans for UN Digital Solutions Center Hub with ICC

United Nations Digital Solutions Center – for Business Process Optimization and Innovation

UNHCR, the UN Refugee Agency, and WFP, the World Food Programme, in partnership with ICC, have today unveiled plans for an innovative Digital Solutions Center (UN DSC). The Center aims to use cutting-edge technologies to address common operational challenges faced by both agencies, and the wider UN.

The idea is to jointly develop and deploy solutions such as robotic process automation (RPA), Artificial Intelligence (AI), Chatbots, and even blockchain technology to help streamline how UN agencies organise their support services.  The ultimate goal is to improve efficiency and thus provide higher quality services to the people the UN works with and for.

What the UN DSC can offer and how

Automation and artificial intelligence are transforming the private and public sectors. Much of the current focus is on support functions such as accounting, finance, travel, procurement and human resources.  The DSC has already come up with several potential use cases in which technology could be used across the United Nations System to streamline the way we work and identify, analyse and organise what support is needed.

Some of the ideas include:

  • Using RPA to automate the sanctions screening process
  • Automation of invoice processing
  • Common platforms for travel management aimed at self service
  • Blockchain as a solution to securely store staff records and ease interagency transfers
  • Intelligent software to aid in preparation and review of agreements
  • Chat bots for internal and external queries to support functions like human resources or finance

Many UN agencies have already made advances in the above technologies and more.  The DSC will work with these organisations to explore partnerships that can develop solutions benefitting the entire UN System.  Such collaboration would allow the costs of development and maintenance to be kept to a minimum.

Offering a One-Stop Shop for Innovative Automation Solutions

The UN DSC will be jointly managed by UNHCR and WFP and housed in the United Nations International Computing Centre (ICC), which has nearly 50 years of experience providing Information and Communications Technology (ICT) services to United Nations programmes, funds and entities.  An Innovation Advisory Board will be created to bring in impartial expertise from the private sector, and WFP’s Innovation Accelerator will also provide support.

To remain agile and to manage costs, the UN DSC will initially operate virtually with cross-functional teams assembled from across the globe to develop solutions.

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