ICC Presents New ICT Services and Service Catalogue

ICC, the go-to ICT and digital solutions provider for United Nations family, has released a new suite of services across its different areas, including Client, Professional, Software, Platform, Infrastructure and Cloud Integration services.

ICC is meeting the challenges and drivers for organisations to move to new private, hybrid and public cloud offerings, offering its Clients assessment, migration and implementation as well as fully managed operational support and cost management for a number of cloud solutions.

ICC has also developed strategic partnerships with three Robotic Process Automation (RPA) platform vendors (UiPath, Blue Prism and Automation Anywhere) to offer the ‘best-of-breed’ and absolute fit-for-purpose RPA solutions, now that automation has become a logical step forward for organizations. Already five of ICC’s Clients, including UNHCR, WFP and UNJSPF, are leveraging the new automation services to increase efficiency.

Another expanding area is Data and Analytics, with tools to direct and drive business insight. ICC’s new solutions include data analytics visualisation, business performance management, data warehousing, dashboards and key performance indicators (KPIs).

ICC services overview. Photo: ICC

New services include:

  • Microsoft Office 365 Management: Comprehensive services to best use Microsoft’s public cloud capabilities with an emphasis on communications, collaboration, endpoint management, enterprise mobility and identity management.​
  • Microsoft Azure Management: Value options to host applications, platforms and infrastructure in the  Azure cloud, with varied services from Clients building and operating to ICC building, deploying and managing services on behalf of Clients.​
  • Cloud Web Hosting: Varied options to host or extend web applications into the public, ICC-managed cloud. ICC offers required automation, scalability and reliability so that Clients are able to focus on mission delivery.​
  • ICT Communications: Services that include advisory, information/content design and delivery, campaign management website content management, social media, technical writing, editing, translations and more.​
  • Information Security Awareness: Strategic advisory to help an organisation set up a state-of-the-art, effective information security awareness strategy, from an industry-leading learning lab and platform to communications, events and training support. ​
  • Microsoft Dynamics 365: From licensing, configuration and custom development to integration, training and support to help organizations in their digital process transformations.
  • ServiceNow: Services to help Clients adopt a single cloud platform for IT services and management, simplifying complex webs of legacy processes and systems.​
  • Robotic Process Automation (RPA): Digital enablement technology that leverages a combination of user interface and surface-level features to create scripts to automate routine, predictable data transcription work.​

ICC’s mission is to provide ICT services, maximising the sharing of ICT solutions from innovation and infrastructure to systems and skills in order to generate economies of scale. ICC is highly competitive with today’s technology marketplace, building synergies with industry partners as well as with its Clients.

Operational excellence, service level management and continuous service improvement are fundamental to ICC, where the expert team brings decades of experience with United Nations programmes, funds, entities and related non-for-profit organizations.

For more information about ICC’s services read ICC’s Services Overview and ICC ICT Services Booklet, or contact us at business@unicc.org.

Photo: ICC

ICC Presents at UN Tech Huddle at Microsoft Geneva

Prado Nieto, Chief, Business Relationship Management, Gabriel Galati, Head, Azure and M365 Services Unit and Shashank Rai, Chief Technology Officer, ICC, attended the first UN Tech Huddle at Microsoft Geneva 7 October.

Gabriel presented ICC’s Microsoft Azure and M365 services and Shashank presented a Data Lake implementation ICC implemented for OCHA.

Some of the agenda topics were as follows:

  • Azure announcements and new solution areas – James Pearse (Senior Cloud Architect, TSI)
  • Modern Workplace Updates – Clint Conlin (MS Modern Workplace, TSI)
  • Cloud adoption framework – James Complin (MS Sr. Cloud Architect)
  • Cloud transformation and modernization through Microsoft CSE – Anaig Marechal (Cloud engineer, CSE)
  • UN System Digital Transformation Update – Alex Pinho (MS UN Lead, TSI).

The following was presented by MS partners:

  • Terraform on Azure – Tim Arenz (Senior solutions engineer, Hashicorp)
  • Cloud Security In Azure & O365 – Paul Keely (Born in the cloud).

Microsoft will run UN Tech Huddles on a quarterly basis in Geneva and New York focusing on Microsoft Cloud solutions, partner offerings and ISV solution areas. The next Tech Huddle will be scheduled early next year.

Leading Social Impact through Innovation and Partnership Event at Microsoft

A Microsoft United Nations General Assembly Side Event with UNDP, UNICEF, World Bank and others….

Microsoft hosted a UN General Assembly side event called Leading Social Impact through innovation and Partnership at the Microsoft Technology Centre, 11 Times Square on Wednesday 25 September from 6:00-9:00 pm.  Anish, Paolo, Lyle, Ender, Philippe, Tom, Barto, Lei Ming, Bill and Maria from ICC attended the evening meeting with Microsoft and other colleagues from UNDP and UNICEF.

The key question of the evening was:

How can we  harness the power of technology to empower a sustainable future and enable the achievement of the SDGs?

ICC staff     Photo: ICC/Allen

The event highlighted examples of digital innovation to advance lasting solutions to spark economic opportunity, social inclusion and drive progress. Alex Pinho, Justin Spelhaug of Microsoft’s Tech for Impact Group and Kate Behncken of Microsoft Philanthropies guided the evening that showed concrete examples of private-public partnerships to make a difference.

Justin Spelhaug

Microsoft wants to bring the power of technology to every United Nations organization to accelerate social impact around the world, from the Kakuma Refugee Camp in Kenya to the 450,000 Syrian children refugees in Turkey today.

It’s great to have the technology, but you can’t use it if you don’t have the skills.

A new blueprint is needed for corporate responsibility today.

Kate Behncken

Technology is more relevant and accessible than never before. 20 years ago there were 10 people in the room having this discussion. Today there are more than 100.

Microsoft has moved from a focus on upgrades and patches to PCs to being full members in delivery of the SDGs.

Technology can change the world, but no organization can do this alone.

Speakers included:

Marcos Neto, Director of the Finance Sector Hub, UNDP

There are so many business opportunities to unlock in the SDGs… It is not easy for corporations to change, but at UNDP we want to help them redirect the flow of money towards the SDGs.

We are trying to use digital transformation to solve development problems, but half the world’s population have no internet.

There are two inter-related concepts that are important for UNDP’s Digital Strategy: Digitization and Digitalization. Digitization is the process of converting physical information into digital formats. It is commonly-driven by technologies that focus on enhancing efficiency by automation of existing processes.

Digitalization is the use of digital technologies to change an organization’s business model, including creating new or improved ways of delivering services, and improving the quality of what is delivered. See Digital Strategy website and document

UNICEF, UNHCR, Microsoft and more empowering displaced children with digital skills  Photo: ICC/Thomsen

Mustafa Osman Turan, Ministry of Foreign Affairs and next Turkish Ambassador to Bangladesh

You need partnerships because the problems are so complex. Investors, private companies, philanthropists, governments, non-profits… we all have to work together.

The SDG Impact Accelerator (SDGia) is a global accelerator built by a multi stakeholder platform focusing on empowering “systems entrepreneurs” and innovators who are providing impact at scale. This Turkish funding mechanism is working with UNDP, WFP, Bill and Melinda Gates Foundation as well as other private and public organizations in Turkey and around the globe.

The key mission is to help with basic services access and clean water through equity free cash, mentoring, field visits, networking, impact capital and strategic partnerships. See SDG Impact Accelerator 2020

Turkish diplomat Mustafa Osman Turan emphasising the need of partnerships to solve the SDGs  Photo: ICC/Thomsen

Zachary Carmichael, with the Famine Action Mechanism (or FAM) from the World Bank

Analysing data in  new and innovative ways has allowed us to quantify the structural drivers causing famine. With AI-driven technology we can forecast these events. We don’t need to wait for the worse, we can start mobilizing resources earlier.

We don’t need to wait. Using early warnings we can start mobilizing resources. Intervening earlier makes the difference between life and death.

For prevention and risk management to address fragility, conflict and violence around famine. See FAM website

Data analysis allows to forecast famine events and mobilize resources at an earlier stage to save lives Photo: ICC/Thomsen

George Peradze, Chief, Administrative Division, UNDP

We can get rid of paper processes with automation. We can save lives by changing our own behavior on the road through a monitoring device.

Smart asset management and lean vehicles. Joint project with Microsoft on UNDP Vehicle Tracking.

The goal of the project is to digitize and digitalize assets and processes and control costs, replacing old manuals and log books with a tracking and monitoring tools to optimize all vehicle use, helping improve road safety.

UNDP is replacing old manuals and log books with automation tools to manage its fleet  Photo: ICC/Thomsen

Daniel Couture, CIO, UNICEF (and Chair, ICC Management Committee)

We need to respond to threats in a more integrated way. We are dealing with financial information from beneficiaries and supporters, with information regarding children. We need to act responsibly. We need to increase awareness, from threat management to threat prevention.

UNICEF is working with Microsoft (including Azure Sentinel) for improved enterprise platform security with increased awareness, intelligence, information and integration across UNICEF information and system platforms to share data and visualize it to improve the risk and mitigate threats to the organization’s security posture.

Couture underscored the point to scale up, utilising AI and other sophisticated technologies to protect the right to privacy for UNICEF staff and the women and children they serve.

Microsoft’s partnership allows for better planning around the software-as-a-service modalities, the complex business systems and the increasingly sensitive data (beneficiary data) in a world of shifting attack paradigms with better threat prediction. This includes revisiting the UNICEF approach to operational security.

UNICEF can achieve this though:

  • Awareness
  • Increased detection and response capabilities
  • Process optimization
  • Automated threat response
  • Multi-factor Authentication (MFA)
  • ‘Connectors’ of applications including queries notebooks and run-books for threats
  • Integration of traffic of information into a single dashboard

Couture emphasized the need to scale up to best protect financial information from beneficiaries and supporters, with information regarding children – acting responsibly and increasing awareness.

UNICEF CIO Daniel Couture  Photo: ICC/Allen