Photo: ICC

ICC Presents New ICT Services and Service Catalogue

ICC, the go-to ICT and digital solutions provider for United Nations family, has released a new suite of services across its different areas, including Client, Professional, Software, Platform, Infrastructure and Cloud Integration services.

ICC is meeting the challenges and drivers for organisations to move to new private, hybrid and public cloud offerings, offering its Clients assessment, migration and implementation as well as fully managed operational support and cost management for a number of cloud solutions.

ICC has also developed strategic partnerships with three Robotic Process Automation (RPA) platform vendors (UiPath, Blue Prism and Automation Anywhere) to offer the ‘best-of-breed’ and absolute fit-for-purpose RPA solutions, now that automation has become a logical step forward for organizations. Already five of ICC’s Clients, including UNHCR, WFP and UNJSPF, are leveraging the new automation services to increase efficiency.

Another expanding area is Data and Analytics, with tools to direct and drive business insight. ICC’s new solutions include data analytics visualisation, business performance management, data warehousing, dashboards and key performance indicators (KPIs).

ICC services overview. Photo: ICC

New services include:

  • Microsoft Office 365 Management: Comprehensive services to best use Microsoft’s public cloud capabilities with an emphasis on communications, collaboration, endpoint management, enterprise mobility and identity management.​
  • Microsoft Azure Management: Value options to host applications, platforms and infrastructure in the  Azure cloud, with varied services from Clients building and operating to ICC building, deploying and managing services on behalf of Clients.​
  • Cloud Web Hosting: Varied options to host or extend web applications into the public, ICC-managed cloud. ICC offers required automation, scalability and reliability so that Clients are able to focus on mission delivery.​
  • ICT Communications: Services that include advisory, information/content design and delivery, campaign management website content management, social media, technical writing, editing, translations and more.​
  • Information Security Awareness: Strategic advisory to help an organisation set up a state-of-the-art, effective information security awareness strategy, from an industry-leading learning lab and platform to communications, events and training support. ​
  • Microsoft Dynamics 365: From licensing, configuration and custom development to integration, training and support to help organizations in their digital process transformations.
  • ServiceNow: Services to help Clients adopt a single cloud platform for IT services and management, simplifying complex webs of legacy processes and systems.​
  • Robotic Process Automation (RPA): Digital enablement technology that leverages a combination of user interface and surface-level features to create scripts to automate routine, predictable data transcription work.​

ICC’s mission is to provide ICT services, maximising the sharing of ICT solutions from innovation and infrastructure to systems and skills in order to generate economies of scale. ICC is highly competitive with today’s technology marketplace, building synergies with industry partners as well as with its Clients.

Operational excellence, service level management and continuous service improvement are fundamental to ICC, where the expert team brings decades of experience with United Nations programmes, funds, entities and related non-for-profit organizations.

For more information about ICC’s services read ICC’s Services Overview and ICC ICT Services Booklet, or contact us at business@unicc.org.

Photo: ICC

Photo: UiPath/Arjun Iyer

Sameer Chauhan Speaks About Automation and the SDGs at the UiPath Conference

RPA can help the UN save millions on duplicate and manual processes and drive substantive delivery

On October 15, on stage with UiPath’s founder and CEO Daniel Dines, ICC’s Director Sameer Chauhan spoke to a packed audience at UiPath’s Forward III event in Las Vegas. He engaged the audience on how automation can support digital shared services across the UN family and help accelerate the SDGs.

Sameer attended the two-day conference with Anish Sethi, ICC’s Chief of Clients and Projects. Anish has been instrumental in setting up a first-class RPA program along with the UN Digital Solutions Center with a number of strategic partners, including major RPA vendor UiPath.

The response was overwhelming, with many private sector groups expressing their interest to help the UN family wherever they could. They offered resources for given projects and expertise in how to develop a Centre of Excellence, widening the web of partnerships between the private and public sector that will make a difference in meeting the SGDs. Indeed, SDGs Goal 17 is all about such partnerships.

The studies we conducted internally in the UN showed us that even if 10% of all of the manual processes we have in our back office are automated or digitized that could potentially save us up to a billion dollars that can then be used to deliver to the substantive missions. So that’s a billion dollars more that can go towards educating kids, taking care of medical disasters, hurricanes and refugees. It becomes a game-changer for us.

Sameer Chauhan, Director, ICC

Daniel Dines, CEO, UiPath, with Sameer Chauhan, Director, ICC. Photo: UiPath/Arjun Iyer

In a session driven by UiPath’s founder and CEO Daniel Dines, Sameer had the opportunity to share the mission and mandates of the UN family. He also discussed ICC’s RPA service and mandate to offer shared digital solutions for UN Agencies. He emphasized the benefits including maximised ROI and economies of scale as well as its domain expertise in understanding its UN partner.

Sameer went on to explain that with an expected rapid adoption of automation in the coming years, the UN could free up to a billion dollars from operational efficiencies that can be reallocated to mission delivery to address key challenges, from educating kids to taking care of refugees.

The goal of the service is to help the UN family reduce duplication of common processes and minimize time spent on manual processes. Together with its strategic partners, ICC provides a one-stop-shop to facilitate fast adoption of the latest digital technology.

What is RPA?

Robotic Process Automation (RPA) is a key enabler of Digital Transformation across the UN family. It allows automating repetitive manual processes and can save the UN millions of dollars crucial to accelerating the SDGs and creating tangible global social impact.

Automation is also one of the key services that will be delivered by the UN Digital Services Center (UN DSC), an innovation hub recently established by WPF, UNHCR and ICC. It will design, build, and deploy at scale a suite of digital services that will be available to all UN agencies. The UN DSC includes a Robotic Operations Centre (ROC) and the first automation pilot project is already up and running.