ICC Presents Azure and M365 Services at Microsoft’s UN Tech Huddle in New York

ICC attended and presented at the UN Tech Huddle event organized by Microsoft’s Tech for Social Impact (TSI) team at the Microsoft Technology Centre in New York on Wednesday 13 November. The goal of this day-long event was to bring together ICT experts from different UN Agencies and Microsoft leaders to share the latest cloud solutions for common challenges.

Paolo Valenza, Chief of Cloud Services and Gabriel Galati, Head of Azure and M365 Services unit presented ICC’s Microsoft Cloud services to many of our UN Clients and other non-profit organisations.  They highlighted ICC’s role in providing managed cloud services offering support for solutions that reside in the cloud.

Cloud services are building blocks at the base of many other ICC services.

Paolo Valenza, Chief, Cloud Services

An example of a Data and Analytics service built on an Azure cloud foundation is the Data Lake that ICC developed for OCHA, a centralized repository to store the organization’s raw unstructured data from diverse sources in a properly secured and managed way.

Nitesh Kudva, Information Security Specialist; Leiming Yao, Information Security Specialist and Mikiann McIntosh, Intern in the Information Security team also attended the event. Other Agencies present included ICAO, PAHO, UNDP, UNFPA, UN OICT, and UN Women.

During the day, Microsoft shared the latest on comprehensive solutions and best practices. Other topics on the agenda discussed during the session were the UN’s digital transformation and cloud adoption, Terraform on Azure and the PowerApp Platform.

Our Azure Management Services provides a controlled and secure back-end for solutions that we develop on top.

Gabriel Galati, Head, Azure and M365 Services Unit

Microsoft runs UN Tech Huddles on a quarterly basis in Geneva and New York with the goal of sharing knowledge and expanding the impact of UN organizations. ICC also attended the UN Tech Huddle in Geneva in October, where Gabriel Galati and Shashank Rai, Chief Technology Officer presented the implementation of OCHA’s Data Lake.

Photo: ICC/Thomsen

ICC Assists UNHCR with Migration of IrisGuard to Microsoft Azure

Cash assistance in the blink of an eye

​ICC recently helped the United Nations High Commissioner on Refugees (UNHCR) migrate the IrisGuard biometric registration and identification system to Microsoft Azure cloud services.

IrisGuard is a critical system used in the Middle East and North Africa (MENA) region to deliver services to refugees and forcibly displaced populations. It operates by scanning any enrolled refugee or inter-displaced person, then having them select a refugee database transaction like cash assistance, medical care, food voucher assistance, resettlement repatriation, among many others. Refugees can safely enroll in the system from the five countries of Jordan, Lebanon, Iraq, Egypt, and Syria, at hundreds of UNHCR-supported IrisGuard stations.

ICC provided assistance to UNHCR in the form of project management and solution architecture services. ICC also coordinated the collaboration of multiple suppliers and internal teams to deliver a successful migration and to help create the IrisGuard.

IrisGuard is a key component of the Common Cash Facility used by multiple agencies to provide assistance in the form of cash and goods to beneficiaries.  It is also part of the UNHCR PRIMES (Population Registration and Identity Management Eco-System) applications.

PRIMES is an integrated service platform, which serves as a single data entry point for all digital interaction between UNHCR and its partners. PRIMES made it easier for refugee registration, case management, monetary assistance, as well as reporting for partners.

Photo: UNHCR

In the future, an integrated PRIMES trust and service platform will be the single entry point for all digital interaction between UNHCR and partners with the individuals who are registered. PRIMES is an enabler for:

  • Registration (biographic and biometric) and certification
  • Case-management (including the principal Protection aspects: Refugee Status Determination, Resettlement, Repatriation, Legal and Physical Protection, Child Protection, SGBV and others)
  • Assistance (cash and in-kind)
  • Data management, including reporting and sharing

PRIMES consist of a centralized repository of all relevant identity data, visible and editable – by UNHCR staff and UNHCR partners with appropriate access rights – from anywhere. Certain self-service functionalities for those registered are being developed. PRIMES is fully aligned to the Policy on the Protection of Personal Data of Persons of Concern to UNHCR.

Operational business requirements at UNHCR led to a need to rapidly re-host the IrisGuard application in the cloud. The project kick off meeting was held on the 3 June and the target date was set for the migration on 29 June 2019. To date, this project has helped over 2 million refugees and other forcibly displaced people obtain the services gravely needed while in-transit.

ICC’s assistance with UNHCR’s IrisGuard project has provided an invaluable service to the refugee and other displaced populations, who although face some of the greatest risks while in transit, can now receive basic services with dignity and efficiency.

For more information about IrisGuard, read “Iris scan system provides cash lifeline to Syrian refugees in Jordan“.

ICC Presents at UN Tech Huddle at Microsoft Geneva

Prado Nieto, Chief, Business Relationship Management, Gabriel Galati, Head, Azure and M365 Services Unit and Shashank Rai, Chief Technology Officer, ICC, attended the first UN Tech Huddle at Microsoft Geneva 7 October.

Gabriel presented ICC’s Microsoft Azure and M365 services and Shashank presented a Data Lake implementation ICC implemented for OCHA.

Some of the agenda topics were as follows:

  • Azure announcements and new solution areas – James Pearse (Senior Cloud Architect, TSI)
  • Modern Workplace Updates – Clint Conlin (MS Modern Workplace, TSI)
  • Cloud adoption framework – James Complin (MS Sr. Cloud Architect)
  • Cloud transformation and modernization through Microsoft CSE – Anaig Marechal (Cloud engineer, CSE)
  • UN System Digital Transformation Update – Alex Pinho (MS UN Lead, TSI).

The following was presented by MS partners:

  • Terraform on Azure – Tim Arenz (Senior solutions engineer, Hashicorp)
  • Cloud Security In Azure & O365 – Paul Keely (Born in the cloud).

Microsoft will run UN Tech Huddles on a quarterly basis in Geneva and New York focusing on Microsoft Cloud solutions, partner offerings and ISV solution areas. The next Tech Huddle will be scheduled early next year.

Leading Social Impact through Innovation and Partnership Event at Microsoft

A Microsoft United Nations General Assembly Side Event with UNDP, UNICEF, World Bank and others….

Microsoft hosted a UN General Assembly side event called Leading Social Impact through innovation and Partnership at the Microsoft Technology Centre, 11 Times Square on Wednesday 25 September from 6:00-9:00 pm.  Anish, Paolo, Lyle, Ender, Philippe, Tom, Barto, Lei Ming, Bill and Maria from ICC attended the evening meeting with Microsoft and other colleagues from UNDP and UNICEF.

The key question of the evening was:

How can we  harness the power of technology to empower a sustainable future and enable the achievement of the SDGs?

ICC staff     Photo: ICC/Allen

The event highlighted examples of digital innovation to advance lasting solutions to spark economic opportunity, social inclusion and drive progress. Alex Pinho, Justin Spelhaug of Microsoft’s Tech for Impact Group and Kate Behncken of Microsoft Philanthropies guided the evening that showed concrete examples of private-public partnerships to make a difference.

Justin Spelhaug

Microsoft wants to bring the power of technology to every United Nations organization to accelerate social impact around the world, from the Kakuma Refugee Camp in Kenya to the 450,000 Syrian children refugees in Turkey today.

It’s great to have the technology, but you can’t use it if you don’t have the skills.

A new blueprint is needed for corporate responsibility today.

Kate Behncken

Technology is more relevant and accessible than never before. 20 years ago there were 10 people in the room having this discussion. Today there are more than 100.

Microsoft has moved from a focus on upgrades and patches to PCs to being full members in delivery of the SDGs.

Technology can change the world, but no organization can do this alone.

Speakers included:

Marcos Neto, Director of the Finance Sector Hub, UNDP

There are so many business opportunities to unlock in the SDGs… It is not easy for corporations to change, but at UNDP we want to help them redirect the flow of money towards the SDGs.

We are trying to use digital transformation to solve development problems, but half the world’s population have no internet.

There are two inter-related concepts that are important for UNDP’s Digital Strategy: Digitization and Digitalization. Digitization is the process of converting physical information into digital formats. It is commonly-driven by technologies that focus on enhancing efficiency by automation of existing processes.

Digitalization is the use of digital technologies to change an organization’s business model, including creating new or improved ways of delivering services, and improving the quality of what is delivered. See Digital Strategy website and document

UNICEF, UNHCR, Microsoft and more empowering displaced children with digital skills  Photo: ICC/Thomsen

Mustafa Osman Turan, Ministry of Foreign Affairs and next Turkish Ambassador to Bangladesh

You need partnerships because the problems are so complex. Investors, private companies, philanthropists, governments, non-profits… we all have to work together.

The SDG Impact Accelerator (SDGia) is a global accelerator built by a multi stakeholder platform focusing on empowering “systems entrepreneurs” and innovators who are providing impact at scale. This Turkish funding mechanism is working with UNDP, WFP, Bill and Melinda Gates Foundation as well as other private and public organizations in Turkey and around the globe.

The key mission is to help with basic services access and clean water through equity free cash, mentoring, field visits, networking, impact capital and strategic partnerships. See SDG Impact Accelerator 2020

Turkish diplomat Mustafa Osman Turan emphasising the need of partnerships to solve the SDGs  Photo: ICC/Thomsen

Zachary Carmichael, with the Famine Action Mechanism (or FAM) from the World Bank

Analysing data in  new and innovative ways has allowed us to quantify the structural drivers causing famine. With AI-driven technology we can forecast these events. We don’t need to wait for the worse, we can start mobilizing resources earlier.

We don’t need to wait. Using early warnings we can start mobilizing resources. Intervening earlier makes the difference between life and death.

For prevention and risk management to address fragility, conflict and violence around famine. See FAM website

Data analysis allows to forecast famine events and mobilize resources at an earlier stage to save lives Photo: ICC/Thomsen

George Peradze, Chief, Administrative Division, UNDP

We can get rid of paper processes with automation. We can save lives by changing our own behavior on the road through a monitoring device.

Smart asset management and lean vehicles. Joint project with Microsoft on UNDP Vehicle Tracking.

The goal of the project is to digitize and digitalize assets and processes and control costs, replacing old manuals and log books with a tracking and monitoring tools to optimize all vehicle use, helping improve road safety.

UNDP is replacing old manuals and log books with automation tools to manage its fleet  Photo: ICC/Thomsen

Daniel Couture, CIO, UNICEF (and Chair, ICC Management Committee)

We need to respond to threats in a more integrated way. We are dealing with financial information from beneficiaries and supporters, with information regarding children. We need to act responsibly. We need to increase awareness, from threat management to threat prevention.

UNICEF is working with Microsoft (including Azure Sentinel) for improved enterprise platform security with increased awareness, intelligence, information and integration across UNICEF information and system platforms to share data and visualize it to improve the risk and mitigate threats to the organization’s security posture.

Couture underscored the point to scale up, utilising AI and other sophisticated technologies to protect the right to privacy for UNICEF staff and the women and children they serve.

Microsoft’s partnership allows for better planning around the software-as-a-service modalities, the complex business systems and the increasingly sensitive data (beneficiary data) in a world of shifting attack paradigms with better threat prediction. This includes revisiting the UNICEF approach to operational security.

UNICEF can achieve this though:

  • Awareness
  • Increased detection and response capabilities
  • Process optimization
  • Automated threat response
  • Multi-factor Authentication (MFA)
  • ‘Connectors’ of applications including queries notebooks and run-books for threats
  • Integration of traffic of information into a single dashboard

Couture emphasized the need to scale up to best protect financial information from beneficiaries and supporters, with information regarding children – acting responsibly and increasing awareness.

UNICEF CIO Daniel Couture  Photo: ICC/Allen