Photo: ADB

ICC Director’s Report 2016-2017

Please note that the Director’s Report for 2016-2017 is now available. As in previous years, the document fulfills two goals:

  • Reporting back to the Management Committee on the work undertaken by ICC over the biennium and providing the financial reports of that biennium
  • Providing an overview of ICC for Clients, potential Clients and potential employees.

The Director’s Report 2016-2017 is up-to-date with a lot of timely information about ICC, including our services, our biennium delivery highlights and our staff. It may be a good vehicle to share with new and current Clients, strategic partners and prospective talent.

Based on the stated goals, the two parts of the report have different classification and distribution categories. The main report is unclassified and public, while the appendix to the report is confidential, for ICC internal and Management Committee members only.

You can access the Director’s Report 2016-2017 from the main page footer of this website.

Thanks to all who provided updates to ensure that we show a professional and accurate view of what we have done and what we do at ICC.


IPPC ePhyto Certificates Global Hub Rollout

The IPPC Secretariat worked with ICC and the IPPC/ESG to develop orientation and training documents and other technical tools necessary for implementing the pilot.

Global Symposium Held in Kuala Lumpur

​ICC completed development of the global hub in September 2017. The global hub is a centralized system to facilitate the exchange of ePhytos between National Plant Protection Organizations (NPPOs). The ICC is also developing a Generic ePhyto National System (GeNS), which is a web-based system to allow countries without their own systems to produce, send and receive ePhytos in the correct format that may be exchanged through the hub. The systems together make up the IPPC ‘ePhyto Solution’.

Nine countries joined the hub pilot in early October 2017 by connecting their existing national systems to the hub. These pilot countries are at various stages of testing exchanges of certificates. Some commenced exchanging certificates for consignments in the full production environment in early January 2018. Until early March 2018 approximately 10,000 exchanges of electronic certificates had occurred. Many of these have been exchanged in a test environment. However, at least three countries have exchanged about 2000 certificates in relation to the actual trade of plants and plant products proving the utility of the system.

The IPPC Secretariat worked with the ICC and the IPPC/ESG to develop orientation and training documents and other technical tools necessary for implementing the pilot. It is anticipated that the hub pilot which has focused on the testing the technical operation of the hub will be completed by about March 2018.

Once the hub pilot, evaluation and the implementation of any required changes are completed, a documented implementation process will be developed and published to the international phytosanitary portal to guide other countries with national systems that can produce XML messages in keeping with the harmonized schema to implement use of the hub.

The Third IPPC Global Symposium on ePhyto took place in Kuala Lumpur, Malaysia from 22 to 26 January 2018. With the support of the Department of Agriculture of Malaysia, the Government of Australia, the Asia and Pacific Plant Protection Commission (APPPC), and the IPPC, over 85 participants from 36 countries heard presentations and discussed the implications of ePhyto on trade facilitation; technical information on implementing the global hub and GeNS and information related to business process reengineering and policy support for implementation.

Participants were pleased with the progress made in advancing an electronic solution of the exchange of official phytosanitary information but highlighted the need for further communications and advocacy on the ePhyto Solution and provided recommendations for future enhancements of the ePhyto system components. The Symposium provided useful knowledge on the system components and how they relate to more efficient phytosanitary management systems.


News – ICC Presence in Hanoi

ICC Sets up Shop with UNDP to support Asian Clients

Enterprise SharePoint support for Asian Development Bank

​After the Asian Development Bank joined ICC in 2017, ICC began to work on a support presence for Asian Clients at the Green One UN House (GOUNH) in Hanoi, Vietnam. This is a forward-looking and innovative office that ICC has been involved with now for several years, in the coordination and the implementation of their shared infrastructure for their 12 different UN Agencies.

The first ICC work and personnel, situated in the UNDP office there, will be to support the ADB’s Enterprise SharePoint administration, with a first consultant beginning in early June (and plans for a second as soon as possible).

Harald Astrand has been instrumental in assisting GOUNH for several years, with setup and implementation of the office driven by Willy Tan Yee Seng, with great support from Tara Das and the ICC technical teams.

Support for Asian Clients will be a great success for ICC and ABD seems to be extremely satisfied by ICC! Jerome Carton, Head Application Support Unit, ICC

Harald has also overen installation of ICC’s OneICTbox at the GOUNH and managed verification of connectivity to common services and to ICC resources.

The GOUNH Common Services Unit at GOUNH was super helpful with assistance and hospitality, including:

  • Clement Gba – Manager, Common Services & Business Operations
  • Nguyen Truong Giang – GOUNH ICT Manager
  • Tran Hong – Head of Procurement Unit.

ADB has approved the service guide for this support and the project will begin in June.

While ICC considers this a presence in the Hanoi GOUNH and not an office per se, it is a great leap forward to provide timely (and nearby time zone) support for Clients worldwide. It demonstrates ICC’s ongoing collaboration with UNDP and other Partners to optimise digital business support and professional service delivery.


New Clients and Partners – UNIDO and SIF

Both Agencies are working on SDGs Number 9: Industry, Innovation and Infrastructure

UNIDO – New Partner

United Nations Industrial Development Organization (UNIDO) has been accepted as a Partner Organization. UNIDO is the specialized agency of the United Nations that promotes industrial development for poverty reduction, inclusive globalization and environmental sustainability; their website is:

As of January 2018, 167 States are Members of UNIDO. They regularly discuss and decide UNIDO’s guiding principles and policies in the sessions of the Policymaking Organs. The mission of the United Nations Industrial Development Organization (UNIDO), as described in the Lima Declaration adopted at the fifteenth session of the UNIDO General Conference in 2013, is to promote and accelerate inclusive and sustainable industrial development (ISID) in Member States.

The relevance of ISID as an integrated approach to all three pillars of sustainable development is recognized by the recently adopted 2030 Agenda for Sustainable Development and the related Sustainable Development Goals (SDGs), which will frame United Nations and country efforts towards sustainable development in the next fifteen years. UNIDO’s mandate is fully recognized in SDG-9, which calls to “Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation”. The relevance of ISID, however, applies in greater or lesser extent to all SDGs.

Accordingly, the organization’s programmatic focus is structured in four strategic priorities:

  • Creating shared prosperity
  • Advancing economic competitiveness
  • Safeguarding the environment
  • Strengthening knowledge and institutions.

Each of these programmatic fields of activity contains a number of individual programmes, which are implemented in a holistic manner to achieve effective outcomes and impacts through UNIDO’s four enabling functions: (i) technical cooperation; (ii) analytical and research functions and policy advisory services; (iii) normative functions and standards and quality-related activities; and (iv) convening and partnerships for knowledge transfer, networking and industrial cooperation.

In carrying out the core requirements of its mission, UNIDO has considerably increased its technical services over the past ten years. At the same time, it has also substantially increased its mobilization of financial resources, testifying to the growing international recognition of the Organization as an effective provider of catalytic industrial development services.

SIF – New User

The Sustainable Infrastructure Foundation (SIF) has been accepted by ICC as a User Organization; their website is:
Infrastructure means facilities and systems for cities and country

Infrastructure in this case means roads, bridges, water supply, tunnels, sewers, electrical grids, telecommunications and other urban and national systems. SDGs #9 is all about infrastructure.

SIF is a not-for-profit Swiss foundation headquartered in Geneva, coordinating the provision of the SOURCE, an advanced project preparation and project management solution. SOURCE is a global learning platform that is changing the way infrastructure is developed in today’s digital age. It provides support to national and subnational governments and public agencies in improving infrastructure project bankability, quality and delivery, in increasing investment and crowding-in private finance, in strengthening their technical capacities and abilities to manage risks.

SIF is mandated by Multilateral Development Banks, (MDBs). The MDBs are members of SIF’s Advisory Board, to manage the development of SOURCE, provide capacity building to SOURCE users and conduct the adoption of SOURCE by governments, public agencies and international organisations. SOURCE is a joint initiative from Multilateral Development Banks, in response to the G20, to develop sustainable, bankable and investment-ready infrastructure projects by improving project preparation.

SIF will work with ICC to move and host their SOURCE platform in SharePoint 2013.

SOURCE provides the public sector with an infrastructure project preparation tool, a project selection tool, a project coordination tool, a project financing tool, a project funding tool, a project promotion tool and a project-monitoring tool. Through a standardised template, SOURCE covers the governance, technical, economic, legal, financial, environmental and social dimensions of the project definition. SOURCE encompasses the whole project lifecycle; it is organised in stages, including the preparation, procurement, development and operating phases.

SOURCE is a global learning and collaborative platform; whose organic development relies on the on-going integration of best practices and contributions from the world’s most reputed public and private infrastructure professionals. SOURCE is a secured and flexible online platform, it is available in several languages and adapts to the specific requirements of each government.

SOURCE’s ultimate goal is to foster the development of sustainable projects that contribute to the implementation of the United Nations 2030 agenda globally and strengthen cooperation among global infrastructure stakeholders – multilateral development banks, development-financing institutions, investors, consultancy firms, contractors and lenders.nt services.

Photo: ITU/Arce

International Girls in ICT Day

ICC Promotes Gender Parity in ICT

ICC is co-sponsoring an event with ITU, UNICEF and others.

ICC has helped to organize and will participate in several Girls in ICT Day events, in New York and Geneva. International Girls in ICT Day, a day recognized around the world, is held every fourth Thursday in April to support the creation of a global environment that empowers and encourages girls and young women, as well as boys and young men, to consider careers in the growing field of information and communication technologies (ICTs).

The event will also help to enable girls, technology companies, economies and societies to have the benefits of greater female participation in a more inclusive ICT sector. This year’s day also coincides with World Intellectual Property Day with the 2018 theme of “Powering Change: Women in Innovation and Creativity”.

New York

On 25th April, 2018, ITU, ICC, UNICEF, WIPO, UN Women, Build n Blaze and the New York City Mayor’s Office will participate in and collaborate to mark the International Girls in ICT Day iat the Microsoft Technology Center in New York.

The event brings 20 young women and young men from Brooklyn Science and Engineering Academy and 20 women technologists from United Nations organizations, NGOs, the private sector and academia to meet and get inspired by each other, engage in a group discussion on the themes behind the event, and participated in fun get-to-know-you activities together.

There will be introductions and discussion before some one-on-one activities. Current and future professionals in the ICT sector have the opportunity to share issues and concerns around Science, Technology, Engineering, Arts and Math (STEAM) and as to pursuing career paths in the ICT sector – with ways and means to manage to overcome obstacles.

After the break, students will work with women technologists and continued one-on-one activities, with women technologists sharing their experiences, knowledge and vital information acquired while they have been in the ICT sector to inspire students in working in the ICT sector. After this, the group will re-convene to share experiences and find some common ground and understanding.

This year’s International Girls in ICT Day will draw on best practices, lessons and approaches that may attract more girls and young women into the ICT sector. The event may prove to be an best effective way to increase awareness and advocacy for girls and young women in the ICT sector at all levels of the profession. As a female role models in tech, participating women technologists will help students to be aware of the array of tech jobs available and the different pathways into the ICT sector and increase interest to studies in area, Science, Technology, Engineering, Arts and Math (STEAM).


The Geneva Girls in ICT Day 2018 event takes place on 26 April 2018 at ITU HQ in Geneva. The celebrations will see the participation of local schools and organizations for a half-day event aimed at encouraging girls and young women to consider studies and careers in the growing field of ICTs, while at the same time highlighting the importance of digital skills to pursue successful professional careers across sectors.

The event will include a ‘speed mentoring’ session that brings women technologists together with young women interested in ICT careers. Prado Nieto, Chief Customer Relationship Management and Soledad Torrero, Enterprise Systems Administrator, People Soft Unit (OPEP) will be there and represent ICC.

During the mentoring session the girls will have the opportunity to talk to successful female role models from the ICT sector, ask them questions on their experience and learn more about the opportunities different ICT related careers could offer them. The female role models have been selected from different fields, backgrounds and professional paths, in order to provide participating girls with the opportunity to explore a wide range of possible career opportunities and make them understand the variety of possible ICT related studies and careers.

ITU’s International Girls in ICT Day

So far, International Girls in ICT Day has brought over 300,000 girls and young women. More than 9,000 celebrations of the event were held in 166 countries worldwide involving Government Ministries of ICT, Education, Labour, Youth, National ICT Regulatory Authorities, ICT companies, academic institutions, UN agencies, NGOs and other stakeholders.

ICC is proud to support these imperatives for young women and look forward to joining forces on International Girls in ICT Day in the years to come.

If you are interested in participating please reach out to William Allen (

Photo: ICC/Karmakar

ICC Supports ADB’s Real-Time IT Reforms

ICT Support for an Asia and Pacific Free of Poverty

​We want to see digital transformation within ADB. Takehiko Nakao, President, Asian Development Bank (ADB)

We need to change our mind set, our processes, and our guidelines so that content and data can flow freely…and we can collaborate more easily. Shirin Hamid, Chief Information Officer (CIO), ADB

The Big Switch was amazing! There were posters, banners and table tops demonstrations everywhere in HQ. It was a great success! All 5000 users in HQ and Country Offices were successfully migrated to Outlook in November 2017. Rabindra Karmakar, ICC Project Manager in Manila

Real-Time ADB for Greater Efficiency and Effectiveness

The Asian Development Bank (ADB) plans to make optimal use of secure, modern ICT systems and digital processes to enhance its effectiveness, efficiency and resiliency. Digital modernization supports innovative financial products and facilitates a culture of innovation and responsiveness to changing client needs. The United Nations International Computing Centre (ICC) plans are helping them get there.

ADB has been working through its IT and Data Committee (ITDC) and its Office of Information Systems and Technology (OIST) to create operational efficiencies through initiatives under its Real-Time ADB IT reforms. Building on these initial efforts, ADB is developing a long-term IT vision as part of its Strategy 2030, as well as creating a new IT investment plan.

At a town hall for the O365 Launch in late March 2017, ADB executives stood under a banner that read “Imagine IT” to inspire ADB users to see ‘The Big Picture’ and embrace the value of digital business solutions.

The Real-Time ADB programme will deliver a number of high-profile projects over the next years in supporting three complementary development agendas: inclusive economic growth, environmentally sustainable growth, and regional integration.

ADB is already making strides to align its operational planning, human resources, institutional structure, policies and strategies and business processes. The goal is to optimize ADB’s IT landscape to be better, faster and stronger. This means changes across the entire business, including knowledge tools, improving IT resiliency and enabling staff to work “Anywhere, Anytime, Anywhere.”

A Winning Partnership

ADB joined ICC as a Privileged User Organization early in 2017 after several visits from the ICC team to discuss a strategic partnership and to help streamline ICT at ADB. Many ICC staff have now met with CIO Shirin Hamid and her team to discuss areas for greater business value at ADB.

So far, ICC has helped with services and solutions including Disaster Recovery (business continuity), email migration project management (email and Unified Communications), Enterprise SharePoint setup (content and collaboration), an IP PBX/Skype for Business assessment (IP Telephony) and the Common Secure threat intelligence service (information security).

1. New Disaster Recovery Site (Business Continuity)

First things first: ADB wanted to enhance its business continuity in the event of any outages or catastrophes. ADB’s historical Disaster Recovery site was too close to Manila, so ADB worked with ICC to set up a site at ICC’s Primary Data Centre (PDC) in Geneva, Switzerland. The project began in December 2016 and went through April 2017.

Now ADB has a thorough and redundant ‘warm’ Disaster Recovery service. Managed hosting services include environmental control and monitoring, physical security, network access to services hosted in ICC-managed facilities, with an annual, scheduled disaster recovery test to validate the efficiency of its Disaster Recovery plan.

2. Project Management Support (Email Migration)

Project management support for ADB began in May 2017. This was to support the email migration from Lotus Notes to Microsoft Office 365 cloud computing and a Unified Communications solution. ICC project manager Rabindra Karmakar prepared project plans with agreed milestones and coordinated teams to make sure they met targets within determined timeframes. This meant managing day-to-day activities of project teams to ensure each project remained on schedule and on budget, as well as creating, maintaining and tracking project plans and schedules, cost estimates and problem logs throughout the life of the project.

Together with Microsoft, ADB launched ‘the Big Switch’ (from Lotus Notes to Microsoft Office 365, One Drive, Yammer and Skype for Business). There were posters, banners and demonstrations all around ADB HQ. All 5000 users in HQ and Country Offices were successfully migrated to Outlook in November 2017.

3. SharePoint 2016 Hybrid Environment, Training, Application Lifecycle Management (Content and Collaboration Platform)

A strong and resilient communications and collaboration platform is a key driver of change – one that supports business needs including the move to Microsoft messaging and Unified Communications.

ADB chose a Microsoft SharePoint hybrid solution using the ICC Enterprise SharePoint 2016 service on premise in Manila connected with the ADB SharePoint Online tenant in Asia. The project began in August 2017 and will near completion by the summer of 20918. The project includes SharePoint Hybrid architecture planning and deployment, configuring Cloud Hybrid search crawl on premise and online, as well as Disaster Recovery setup, configuration and testing.

The ICC SharePoint team was able to assist ADB in setting up the full SharePoint infrastructure in ADB’s data centre. Knowing how complex SharePoint can be, the ICC team managed issues, known challenges and provided a full solution design for a hybrid setup, acting as subject expert matters (SMEs) on any topics related to SharePoint. ICC’s SMEs also provided training for SharePoint custom development, process workflow creation and Application Lifecycle Management.

4. Assessment (Internet Telephony)

As the ADB-ICC partnership unfolded, ADB requested ICC advisory support for recommendations in the area of Internet phone systems. Beginning in August 2017, assessment activities included two ICC Skype for Business telephony SMEs for on-site meetings and workshops with ADB stakeholders meant to gather business and technical requirements.

5. Common Secure Threat Intelligence Network (Infosec)

ADB has also subscribed to the Common Secure Threat Intelligence network, which shares timely, relevant and actionable cyber security threat and incident information. This enhances the ability of member international organizations to prepare for, respond to, and mitigate risks associated with cyber threats, developing a proactive preparation and response network in a service with a reputation for excellence.

First Steps

These first five projects attest to a proactive, professional and successful partnership to help ADB work improve its effectiveness and efficiency in working towards achieving its vision of an Asia and Pacific free of poverty. ICC is ready and able to assist with every step of the way.

Photo: ICC/Allen

Information Security for the UN Family

A hub for UN family cyber security services

​​More than an isolated growth spurt, ICC information security services is seeing sustained growth as UN and other organizations see the value in risk mitigation and information security preparedness. ICC now has over 15 Clients in this area and a growing list of subscribers as well as a global team of 10 experts working on various aspects of infosec, all in just a year and a half.

Industry Trends

Gartner reports that consumption of information security products and services rose by more than 7% last year and it continues to grow, with a rising awareness about the impact of security incidents and an evolving regulatory landscape, including the EU General Data Protection Regulation (GDPR) going into effect in 2018.

Improving security is not just about new technologies. Recent incidents remind us that delivering the basics has never been more important.

Organizations can improve their security posture significantly by addressing security and risk-related hygiene through good governance, threat intelligence networking, security event management and professional incident response, vulnerability and penetration testing, centralized log management, internal network segmentation, backups and system hardening, not to mention information security awareness for business stakeholders.

ICC’s Infosec Services

ICC’s information security services are growing at a rate that far surpasses the market rate, with over 15 Client and Partner Organizations consuming one or more information security services.


ICC delivers a simple and value-added, end-to-end set of services to protect your fortress, your users and their data, from cloud security assessments to CISO-as-a-Service (this is governance support).

Common Secure went live in November with five subscribers. The Common Secure programme has been building an information security sharing service available by subscription to the UN family and friends.Common Secure continuously uncovers and monitors actionable information security threats and shares this information iteratively, with an aggregated monthly update in the following areas:

  • Announcements and awareness
  • Collective Intelligence
  • Threats and Vulnerabilities
  • Incidents
  • Credential theft.

The Infosec team has also grown to ten members over the past year. Its activities align to Information Security standards and practices (ISO 27001:2013 and ISAE 3402 Type 2).

ICC team members have CISM, CCISO, CRISC, CISSP, GCPM, CSSLP, GWAPT, GCIH, GFCA, CCPA, Certified Ethical Hacker (CEH) and COBIT Foundation certifications, as well as ITIL Intermediate, Prince2 Practitioner and TOGAF 9.1.ICC was well represented at the recent UN IS-Special Interest Group (January 29-31 2018) in New York facilitating sessions and presenting as well as participating in follow-up work groups.

As early as 2012, the ICT Network of the United Nations Chief Executives Board recommended an inter-Agency approach to information security response to the High-Level Committee on Management (HLCM). The ICT Network determined that a collective approach would provide a valuable service to the UN family, as cyber threats intensified worldwide. With their endorsement in subsequent meetings, the HLCM has ratified the “establishment of a UN cross-organizational Computer Incident Response Team” as part of its 2013-2016 Strategic Plan Results Framework.

UNICC, with a mandate from the ICT Network, has taken on the task to build a cyber-information sharing service launching in 2017 (by subscription), available to the UN family of organizations.
Value added benefits include:

  • Communicate quickly and informally with relevant UN peers directly about cyber threats
  • Multi-lingual user awareness campaign materials
  • Access to a library for best practices and research in information security implementation
  • Vet vendors to protect infosec community reputation
  • Aggregate threat information across the UN system to improve overall situational awareness for the benefit of all members.

ICC’s information security services, including Common Secure, offer continuous, reliable and timely information security protections and controls, including gathering critical cyber information from Partner members, commercial security firms, service providers, federal, state and local government agencies, law enforcement and other trusted resources. ICC is committed to maintaining appropriate levels of information security, pursuing a number of relevant certifications and independent audits based on international standards, including ISO 27001:2015 and ISAE 3402.

These services help to strengthen relationships with the cyber community at large on behalf of United Nations organizations and to foster a reputation for excellence. ICC is uniquely positioned to quickly disseminate cyber threat alerts and other critical information to organizations across the world.

ICC is a 2017 CSO50 Information Security award winner. It has partnerships with the Center for Internet Security (CIS), a forward-thinking, non-profit entity that harnesses the power of a global IT community to safeguard private and public organizations against cyber threats and the Cloud Security Alliance (CSA) is the world’s leading organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment.

In addition, ICC is an alliance member in the ID 2020 programme to bring global digital identity befits to people across the globe.

For more information please reach out to