Mia PAHO bot RPA
Photo: PAHO

PAHO Welcomes Mia and Max, Their First ‘Digital Workers’

The New Bots Developed by UNICC and PAHO Support the Procurement Process of Covid-19 Vaccines 

The Pan American Health Organization (PAHO) has added two Acquisitions Technician to their Procurement and Supply Management team, two new members that can work 24 hours per day, 7 days a week, year-round. Mia and Max are PAHO’s first ever bots, and they have been developed by UNICC’s Robotic Process Automation (RPA) team alongside PAHO’s Procurement and IT teams.

The robots execute repetitive and time-consuming tasks, allowing the human team to forget about the paperwork and focus on strategic aspects of the procurement function, such as establishing the needs of the countries served by PAHO and enhancing relationships with suppliers. 

Mia – Assisting the Purchase of Strategic Products 

Mia automates the purchase order requisition process. The bot downloads data from a spreadsheet report and uses it to fill in specific details in the ERP software Workday. A unique feature of this solution is that it is able to detect if a memo is written in Spanish and translate it into English.

A single purchase order requisition takes a human buyer an average processing time of 20 minutes, while Mia is able to do the same work in approximately 5 to 8 minutes, thanks to automating redundant and time consuming steps.

Mia and Max are helping other team members with transactional tasks, so they can focus on better serving our countries. These bots are a great example of what UNICC can do to support the UN Family.

Daniel Rodrigues, Director, Procurement and Supply Management, PAHO

Since Mia’s first day at work, the bot has been helping buyers with the purchase of strategic products, including Covid-19 vaccines for the American countries.

Mia is an unattended bot, which means that it is programmed to start at a specific time and keep working until there are no more purchase order requisitions in the to-do list. Then it waits until the next scheduled run to complete a new list. Mia is easily scalable – as seen with the push for Covid-19 vaccine distribution, the bot is able to process planned and unplanned increases in volume, helping to expedite the purchase of the much needed vaccine.

Max – More than a Software, a Key Member of the Team

Max is a robotic solution that uses Artificial Intelligence (AI) and Machine Learning (ML) to automatically create Advance Shipment Notifications (ASN). The bot reads shipping documents, extracts relevant data points and adds them into Workday.

The creation of ASN is not only a time-consuming process, but it is prone to human error, due to the many data points that must be transferred from documents to the ERP software. With the new solution the PAHO team saves time and reduces the risk of errors in the documentation.

The bot is currently being trained. After it completes the task, it sends the document to a validation station where a human team member reviews and confirms the data has been correctly extracted. With each validation, Max increases its confidence level, and as time progresses its precision will be high enough for PAHO to allow ‘Straight Pass Through’ extraction. After validation, the bot enters the confirmed data into the system, after which the ASN is created.

The bot works on automatically completing the documentation on vaccine lots and batch numbers, as well as manufacture and expiration dates, a process that was not included in the previous manual system.

Beyond Mia and Max, the Potential of RPA

PAHO’s RPA journey with UNICC started on April 2020 with an initial analysis of automating opportunities.

PAHO’s IT team initially experimented with setting up its own infrastructure for RPA using Automation Anywhere and setting up its own MS Azure environments. However, PAHO decided to switch to UNICC’s “Bot as a Service” to leverage their RPA expertise and since that was more cost effective.

Patrick Hinderdael, Director, Information Technology Services, PAHO

With the experience of having delivered multiple automation solutions to over 15 UN Clients across various domains such as travel, finance, procurement, HR, IT and healthcare, the UNICC’s RPA team started developing Mia and Max in October 2020.

We at UNICC are proud to help launch Mia and Max, and do our little bit to support the life-saving work of PAHO.

Sameer Chauhan, Director, UNICC

The joint team is now exploring which other repetitive functions within the Procurement and Supply Management unit in PAHO could be automated, and hope to add more digital workers that will allow their human team mates to increase their efficiency and productivity.

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UNICC RPA Solutions

UNICC interns
Photo: UN

​UNICC Internships: a Call to Action for Young People around the Globe

Over the past several years, UNICC has seen a steady growth in internships – young professionals, recent graduates and even current university students passionate about the United Nations and UNICC’s digital business solutions, contributing to meaningful projects by joining various teams. 

Young people must have a say in the decisions that affect their future.

António Guterres, UN Secretary-General

These teams range across the organization, from Data and Analytics to Application Development, Operations, Finance and Procurement to Communications and Human Resources. Since the beginning of the internship programme around 2015, UNICC has been proud to host nearly 50 hardworking interns, many of whom have continued to pursue careers within the field of international humanitarian aid and technology. Some have even joined UNICC!

Internships have continued throughout the pandemic, even when most of the interns haven’t been able to meet with their respective teams during their time at UNICC.

Thanks to all of our interns for their contribution and their efforts during this challenging period of uncertainty while they were able to perform their tasks and responsibilities with an excellent manner of professionalism.

Frederic Laval, Chief, Human Resources Officer, UNICC

UNICC’s internship programme is mutually beneficial for interns and the organization, because it gives the opportunity for bright young minds to contribute to day-to-day functions, allowing UNICC to put into practice two of its core values: involvement and inclusiveness, while supporting youth to enter the aging UN system. The involvement of interns on UNICC teams creates open conversations where team members and interns can share information for more innovation in accomplishing daily tasks.

The involvement of interns displays the organization’s priority to strengthen collaboration across generations and areas of work for the greater UN mandate. Most recently, five interns working out of UNICC’s Valencia duty station, were invited to attend the Secretary-General’s first visit to the UN Support Base in Valencia.

Photo: UNICC, UN, UNICC

Today in Valencia, I met with young people and encouraged them to continue speaking out for their right to peace, justice and equality. 

António Guterres, UN Secretary-General

The internship program also highlights UNICC’s commitment to gender, diversity and inclusiveness in the tech sector. As shown below, of the 14 current interns in UNICC, nearly half identify as women, which according to BuiltIn is 12.6% above than the US national average of female representation in the tech industry.

Additionally, UNICC interns exhibit the international nature of the organization, where they work out of all five of the UNICC duty stations and together speak a total of over 15 different languages.

Benefits to UNICC 

Identified areas of interest and growth to implement innovative services for UNICC Clients and Partner Organizations:

  • Add to the UNICC knowledge base
  • Benefit of high-level skills in specific areas
  • Improve the availability and quality of digital business services
  • Keep up with the latest technologies and their utilisation
  • Keep youth at the centre​ of the 2030 Agenda.

Meet the Interns of UNICC

Banner reflects available interns at the time this article, not of all current interns at UNICC. Credit: UNICC

Given the nature of the COVID-19 pandemic and geographic borders, there have been limited chances for the interns to congregate outside of their teams and collectively reflect on their experiences at UNICC. To encourage these conversations, several interns set up a virtual call to connect for the first time to introduce themselves to one another and their specific responsibilities, share memorable experiences of UNICC and how working for the organization will shape their future trajectories.

Many UNICC interns applied during the final semester of their university studies with previous experience working for international NGOs and nonprofit organizations. Upon embarking on their internship journey with UNICC, they onboarded with their respective teams and are regarded not just as interns in the conventional sense but as true contributors to the projects and duties of their colleagues.

Laura Reis, Finance and Procurement Intern, shares that she is “glad for the chance to support a team of hard-working and highly-skilled professionals,” reiterating the collaborative team ethic of UNICC for all staff.

Furthermore, interns within the same teams find value in interacting and sharing knowledge with one another on different UNICC standards and procedures to further professional development. For instance, Human Resources interns Giannoula Gkramozi and Diego Arista Vinaixa shared that they hold weekly meetings to catch up and work closely together on all sorts of different projects.

These collaborations between the interns, as Application Development Intern Bruno Pezer says, are especially meaningful during the pandemic. “Because the team is so integrated and my colleague, Gianmarco Ruggiero, fellow Application Development intern, is especially helpful, I have no trouble getting to know everybody, understanding the work environment and various tasks.”

Photo: UNICC

Additionally, several interns briefly shared their most memorable UNICC experiences and reflections. Ha-Young Kwon, Communications Aide Intern, states that her most memorable experience was hosting a conversation with upper-level women managers about how far they’ve progressed in their decades-long careers in IT services. 

Denian Ouyang, Graphic Design Intern, shares that her favorite experience was working with staff across the organization to deliver the UNICC 50th Anniversary video. Vincent Amande, Service Desk intern, seized the opportunity to expand what he learned in the classroom on IT and Business Information Systems and apply his studies to the real world in a cross-cultural team: “It’s a matter of working with harmony towards a common goal”.

The UNICC Experience

Although the interns are involved in different teams working on projects across the spectrum of the organization, many of their answers tied to one specific aspect of UNICC: the people. “The best aspect about working at UNICC,” says Maria Tranchese, Finance and Procurement Intern, “is the working environment and the collaborative atmosphere. Every member of my team is always available if I need help – they are really interested in my growth and learning in the workplace.” Carla Herrero Cantero, also an intern in Finance and Procurement, shares that the positive work environment she has in UNICC “marks you and makes you realize where and with whom you want to work in the future.”

Reflecting upon their UNICC experiences, the interns spoke on the different lessons they will take away following the end of their contract. One lesson Pablo Izquierdo Ayala, Data Science Intern, brought into the conversation was related to his interactions with colleagues in UNRWA during the period of unrest in Palestine in the spring of 2021. He shared that “it was humbling in every sense” and encouraged him to adopt a broader, better informed and interpersonal perspective through working for such an international organization.

UNICC, a proponent of supporting educational and learning endeavors through strategic partners, academic institutions or otherwise, continues to encourage all those who are eligible and interested in applying to the Internship Programme to do so. Young professionals, recent graduates and current students will not only be regarded as valued team members but also find professional and personal growth in each opportunity they face during their experience at UNICC.

UNICC’s commitment to the internship programme is indicative of the 2030 Agenda for Sustainable Development, notably in SDG 4: Quality Education, SDG 5: Gender Equality, SDG 8: Decent Work and Economic Growth and SDG 9: Industry, Innovation and Infrastructure.

Thank you interns! View current openings for Internships and other positions on the UNICC public web site Working With Us page.

Photo: UNICC/Cadinu

UN Secretary-General Visits the UN Support Base in Valencia

UNICC Takes Part in the Tenth Anniversary Celebration

UNICC is proud to have been a part of the warm welcome to Secretary-General António Guterres to the UN Support Base in Valencia to take part in the celebration of its tenth birthday.

I’m extremely grateful for the work of my colleagues at the UN Support Base in Valencia, Spain. Through the deployment of innovative solutions and digital support, they play a critical role in ensuring we can deliver our work, around the clock and around the world.

António Guterres, UN Secretary-General

The Secretary-General recognised the work of the people at the base, which has expanded beyond the UN Department of Operational Support (DOS, formerly DFS) to include more Agencies, including UNOPS, UNICC, and now UNICEF and IOM.

The UN Support Base hosts the UN Global Service Centre (UNGSC) to meet the needs of UN peace operations worldwide since 1994. Nowadays, UNGSC’s mandate is to provide critical logistics, geospatial, Information & Telecommunications technologies services and training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide.

UNICC Director Sameer Chauhan. Photo: UNICC/Cadinu

UNICC is the biggest Agency in the base (with nearly 300 personnel in its Centre of Excellence and Common Secure Operations Centre, or CSOC), and is also the biggest UN Agency in Spain. The Centre of Excellence covers many strategic areas of digital business solution delivery, from cyber security, data and analytics, innovative new technologies as well as ongoing operational services. UNICC acknowledges Spain’s efforts to provide the required space to accommodate the continuous growth of the organization.

I want to affirm our commitment to work on the expansion of this centre, attracting more and more the various United Nations Agencies to transform or to continue transforming this centre into the technological and communicational heart of the most important activities that we develop for the benefit of the populations most impacted by the difficult times that we are living.

António Guterres, UN Secretary-General

Celebration participants included among others:

  • António Guterres, UN Secretary-General
  • Arancha González Laya, Minister of Foreign Affairs, European Union and Cooperation, Ministry of Foreign Affairs, European Union and Cooperation of Spain
  • Ximo Puig, President of the Generalitat Valenciana
  • Carmen Martínez Ramírez, Mayor of Quart de Poblet (the town where the base is located)
  • Atul Khare, Under-Secretary General for Operational Support, UN Department of Operational Support
  • Giovanna Ceglie, Director of the United Nations Global Service Centre (UNGSC)
  • Sameer Chauhan, Director, UNICC
  • Michel Bergeron, Head of Premises of the United Nations Information and Communications Technology Facility in Valencia (UNICTF) and Chief of Service for Geospatial, Information and Telecommunications Technologies (SGITT)

The agenda followed the Secretary-General’s itinerary. He was received in the airport by the USG and Minister of Foreign Affairs. The President of the Generalitat de Valencia, the Director of UN GSC, the Director of UNICC and the Mayor of Quart de Poblet met and greeted him.

The Secretary-General and the Minister of Foreign Affairs then unveiled a commemorative plaque for the 10th anniversary of the base. The group went to the cafeteria where the Secretary-General was briefed about the expansion of the base and inclusion of new Agencies. In the cafeteria, there was a press briefing by the UN Secretary-General, the Spanish Minister of Foreign Affairs and the President of the Generalitat Valenciana.

The group walked around the cafeteria visiting the booths, including UNICC’s, where the Secretary-General talked with Sameer Chauhan, Prado Nieto, Mati Gil, Esther Ferrer, Liliana Hedges, Martina Kellen and others from UNICC.

In a separate session later that afternoon, the Secretary-General met with the youth of Spain at the City of Arts and Sciences. Among the select group of twenty youth were five UNICC interns.

Young people must have a say in the decisions that affect their future.

António Guterres, UN Secretary-General

They held a roundtable discussion on topics including reinforcement of multilateralism to fight global challenges and COVID-19, the digital revolution, global inequality, rightful work for youth and action for climate change.

Photo: UNICC/Cadinu and UN

The UN Support Base celebratory event was an affirming testament to the good work that UNICC delivers to its more than 70 Clients and Partner Organizations and also provided an opportunity for UNICC to share its success stories and digital business solutions with UN leadership, the Spanish government, the UN Support Base, the town of Quart de Poblet, the city of Valencia, the country of Spain and the wider world.

See also:

Photo: UN RSCE

UN RSCE Robotic Process Automation Telephone Billing Consolidation

The Future Digital Work Force is Here

The UN Regional Service Centre in Entebbe, Uganda (UN RSCE), has among its many missions the consolidation of administrative and support functions previously located in its field missions. This streamlining of administration provides less volatile, more business-friendly regional locations, with the goal of providing efficient, client-oriented and scalable services while reducing the missions’ footprints to UN field missions across Africa. Robotic Process Automation (RPA), through the UNICC Robotic Process Automation Centre (RPA+) was there to help develop and deploy a telephone billing consolidation system.

Robotic Process Automation is the use of software that can be easily programmed to do sequenced, high volume, repetitive tasks across applications. It creates and deploys a software robot that works like a digital assistant, doing routine, complex, rule-based, time-bound tasks that would otherwise eat up employees’ time.

RPA and hyperautomation technologies – what UNICC calls ‘RPA+’ – allow us to call on a digital workforce to help us gain immediate operational efficiencies and get closer to business stakeholders and beneficiaries on the ground. Ultimately, RPA+ helps Clients and Partner Organizations build better to deliver on their mandates.

Nagesh Vepa, Head, Hyperautomation Solutions, UNICC

The Regional Project and Implementations Unit in the Field Technology Services of the Regional Service Centre in Entebbe (RSCE) has now successfully deployed two Robotic Process Automation (RPA) projects in the past three years, both of which have been in the Regional Telephone Billing Unit (RTBU).

In African peacekeeping missions, RPA was pioneered in RTBU through a Proof of Concept in 2018, followed by a full-fledged deployment in March 2021. RTBU was a logical place to start, given that it processes massive amounts of data: over 100,000 bills in FY2018/2019, translating into over 9,000,000 rows of data.

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Photo: UN RSCE

Before embarking on any automation, all of the complex process steps have to be identified at a granular level. Fortunately, RTBU had their internal processes well documented with sufficient detail. One aspect that was not captured in the process maps, however, was offline tasks. In particular, there is the requirement to handle, process and standardise documents received in different formats into a standard template, which used to take significant effort, time and resources on the part of the units.

With the RTBU processes clearly defined, the Regional Project and Implementations Unit partnered with UNICC for the development and deployment of an automated bot. The bot accesses the target files for processing from an input folder in SharePoint. Upon processing, successful files are moved to an output folder with exceptions, audit logs and performance reports being maintained in separate folders.

UNICC was responsible for process assessment, development, testing, Production deployment, associated license procurement, onboarding Orchestrator service for relevant bot, infrastructure hosting, administer and support for the RPA Process candidates and agile project management in the United Nations Regional Telephone Billing Unit (RTBU) of the Regional Service Centre in Entebbe (UN RSCE).

RPA has allowed for automated multiple, time-consuming offline processes by converting telephone bills received from over 16 missions in over 25 formats into a single standard format that is compatible with the Unit’s telephone billing platform. This means that there is now visibility for every single row of every single bill that has gone through RPA, which is projected to generate thousands of dollars a month in savings through enhanced recoveries.

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Photo: Zanders

The result is greater speed and accuracy in performing repetitive, high-volume tasks, freeing time for staff to focus on more productive, analytical tasks. In addition, there are additional benefits like time stamps and an audit trail for previously offline actions that are performed outside the telephone billing platform.

RPA efficiency gains:

  • Significant cost recoveries during the first year of operation
  • Formats over half a million rows of data per hour
  • Fully compatible with Microsoft 365
  • 50 staff hours a month saved on manually formatting documents
  • 100% accuracy in converting/formatting bills
  • Supports 24 document formats
  • Generates a real-time audit trail in MS SharePoint for a process that was previously undocumented
  • Improves staff morale
  • Easily scalable to handle larger volumes and formats of data
  • The concept is transferable to offices using structured data.

UNICC’s RPA and hyperautomation technologies have allowed the UN RSCE to call on a digital workforce to help deliver administrative and operational efficiencies, allowing regional staff to get closer to the business and deliver more efficiently on their work packages, thus helping the RSCE to best to deliver on its mission and mandates.

UN Innovation Network: TechLearnTalks on RPA with UNICC and ESCWA

On Wednesday, 9 June 2021, Manuel Nunes, Senior Business Analyst at UNICC, spoke about Robotic Process Automation (RPA) in a UN Innovation Network (UNIN) TechLearnTalks segment. Manuel described the functions and benefits of RPA, followed by Carla Ziade and Kamal Al-Khatib of the UN Economic and Social Commission for Western Asia (ESCWA) who presented a case study and demonstration of RPA in their daily operations as supported by UNICC’s Robotic Process Automation (RPA+) Centre of Excellence.

TechLearnTalks is a series of UNIN webinars dedicated towards demystifying up-and-coming technologies “without the jargon”; this was accurately reflected in the audience when a pre-webinar Zoom poll revealed that only 25% of participants had prior knowledge about RPA. This was no barrier for Manuel, who gave a brief yet comprehensive presentation on the topic, describing RPA as a self-functioning set of rules much like a self-playing piano. He continued to set out the different types of RPA and each of their specific functions: attended, unattended and citizen development. To further clarify the difference the specific RPA types have in their processes, his presentation included a visual diagram of the extent to which human oversight is needed for attended and unattended RPA bots. 

In addition, Manuel dove into the various benefits of RPA; for example, he explained that its developmental origins in the finance sector is the reason for its accuracy in compliance and audit regulations, not to mention the consistency of its precision. Other benefits were the sheer hours the organization can spare with RPA bots delivering otherwise reiterative and repetitive tasks, so employees are available to take on more meaningful duties.

attended and unattended RPA, UN, United Nations, UNICC, RPA, Robotic Process Automation
Photo: UNICC

To conclude his presentation, Manuel touched upon the broad network of organizations for whom UNICC provides RPA services.

RPA is both cross-mandate and cross-function. Since the development of the service, UNICC has built more than 50 automations through RPA bots to over 15 organizations in the UN. This equates to thousands of hours of efficiencies – thousands of hours these organizations can re-allocate towards the greater UN mission.

Manuel Nunes, Senior Business Analyst, UNICC

Following Manuel’s presentation, colleagues from ESCWA delivered a case study of RPA in action. Carla Ziade, Administrative Officer, explained that the RPA bot which UNICC had built primarily worked to automate the process of internal employees to submit travel requests within the Umoja system. She contextualised the benefits of RPA to ESCWA’s operations, stating that it boosted efficiencies, reduced turnaround times, improved accuracy and was straightforward to launch and train users in. 

The entire process of submitting a request from start to finish, when completed by a human, takes approximately 15 minutes; this process is annually completed an estimated 1200 times. Our calculations present that this RPA bot will save approximately 300 hours per year for the ESCWA.

Carla Ziade, Administrative Officer, ESCWA

Kamal Al-Khatib, Finance Innovation Group Project Coordinator, ESCWA, then delivered the technical explanation of the RPA bot, named “Adam,” as well as the specific steps of the automation. To further establish the efficiency of the bot, Kamal prepared a visual live demo of Adam 1 (refer to 46:00 in the webinar recording).


attended and unattended RPA, UN, United Nations, UNICC, RPA, Robotic Process Automation, ESCWA, Travel Request RPA
Photo: UNICC

Anecdotally, Kamal recalled the collaboration between ESCWA and UNICC to build the bot in 2019, which was during the period of social and political unrest in Beirut, Lebanon. Employees in the surrounding ESCWA offices struggled with business continuity due to factors such as lack of Internet, electricity, etc. Though the project experienced difficulties due to these external factors, Kamal stated that colleagues at UNICC, in the process of building, implementing and deploying the bot, went “above and beyond”, successfully completing the assignment. 

Overall, the webinar was well received by the audience, with nearly 30 questions and comments from members of international organizations such as UNICEF, ICAO, UNV and PAHO. Question topics varied from timelines of RPA implementation to the price of the automation service, to which ESCWA colleagues lauded UNICC for its degree of efficiency for its affordability. 

Though the panelists and speakers were not able to address all inquiries, much of the Q&A session evolved around the potential issues that arise in the practical applications of RPA. To address this, Manuel and Carla first explained the greatest obstacle to implementing RPA was not the automation itself but the preparation to implementing the bot. Gaining accessibility to sites and applications, streamlining processes and identifying the boundaries of the administrative tasks that needed automation were all issues that needed to be aptly addressed before building the automation.

As the webinar came to a close and the speakers wrapped up their Q&A session, one participant, in response to the remaining questions on RPA and all of its capabilities, left a comment in the participant thread: “I think a good starting point is contacting UNICC.”

UNICC 107th Management Committee UN Geneva

UNICC 107th Management Committee Celebrates Earth Day and Girls in ICT Day with Briefings on Sustainability and Diversity Efforts

UNICC Updates Partners on Key Developments in Operations, Cyber Security, Finance, Business, Audits and Digital Transformation Areas

UNICC’s Management Committee (MC), the organization’s governance body, met virtually on Wednesday 21 and Thursday 22 April for the 107th session and the first of 2021. The MC is comprised of representatives from over 40 Partner Organizations and meets twice every year. This body shares responsibility with UNICC’s Director for key decisions, providing guidance for the organization’s strategic direction and approving the Centre’s budget, financial reports and service rates.

On Wednesday, the session covered statutory business, highlighting some of the key developments in the organization over the past six months, since the 106th Management Committee meeting. UNICC’s Director Sameer Chauhan informed attendees about the progress of several workstreams of the organization’s ongoing digital transformation and provided updates in the areas of operations, cyber security, finance, business and audits.

Growth was the watchword of the day, with a healthy financial outlook, new partners, an upcoming pipeline of projects and innovative technology services to support the needs of UNICC’s Clients and Partner Organizations. ‘We are listening’ and ‘we are responsive’ have been the organization’s refrain. To answer the question of how to maintain this organization’s growth, the answer was a resounding: Listen, anticipate needs of Clients and stay relevant.

On the second day of the 107th Management Committee, UNICC shared near-term initiatives and discussed with its Partners forward-looking digital trends where UNICC can add value. 

I thank all UNICC’s Partners for the active, interesting and positive board meeting and the healthy discussion about the opportunities and challenges with technology the UN system is facing.

Sameer Chauhan, Director, UNICC

One of the conversations focused on supporting hybrid conferencing events involving governing bodies and a second was related to the monitoring of accounts receivable, both topics proposed by MC members. The two other topics on the second day’s agenda were brought forward by UNICC. 

Coinciding with ITU’s International Girls in ICT Day, one of the sessions revolved around how to ensure UNICC has a diverse workforce. Partners were briefed on current initiatives for gender, diversity and inclusiveness in the digital business field, including HR gender balance efforts targeted at achieving UNICC’s goal to reach complete gender parity by 2028. 

Greening UNICC Initiatives

Thursday was Earth Day and UNICC celebrated this international milestone by sharing ongoing efforts to make UNICC a more sustainable organization. Milena Grecuccio, Chief of Staff and Chief of Corporate Services (OIC), and Marco Liuzzi, Chief, Operations Officer, explained that UNICC is currently concentrating its attention on green data centres and workspaces, where significant progress has already been made. The organization is establishing new goals for mapping a way forward.

In addition, UNICC has recently joined the UNEP Greening the Blue initiative with a staff focal point who will work with experts to collect data and define and report on UNICC’s environmental metrics as part of the Greening the Blue system.

The discussion on sustainability was well-received; UNICC will continue to brief Partners on this topic in the coming meetings.

MC Appoints New Chair

During the 107th Management Committee meeting, the MC members appointed a new Chair to serve during the next year. The incoming Chair, Fabrice Boudou, Director of IT Solutions Division at WTO, will steer the committee with continuing Vice Chair Anthony O’Mullane, Director of Operations Support Division at UN OICT. UNICC thanks the entire Management Committee and especially the outgoing Chair Enrica Porcari for her excellence guidance and steer, and extends a warm welcome to the incoming Chair Fabrice Boudou. 

Thank you UNICC for the work you do to be a true technology partner to all UN Agencies. It has been an honour to serve as Chair of the Management Committee.

Enrica Porcari, CIO and Director of Technology, WFP and outgoing Chair of the UNICC Management Committee

I am extremely excited for the months ahead and the opportunity to be part of the UNICC adventure alongside Sameer and the team. There is a need for more digital transformation in the UN to succeed in a digital world, and our organizations need UNICC for this.

Fabrice Boudou, Director of IT Solutions Division, WTO and Chair of the UNICC Management Committee

The UNICC Management Committee will meet again in the Fall for the second session of 2021. 

Screenshot of UNICC's 107th Management Committee Meeting
Photo: UNICC
Common Secure Conference Follow-up Days
Photo: Unsplash

Common Secure Conference Follow-up Days

The successful Common Secure Conference of November 2020 resulted in a number of action points and areas of interest that led to follow-up sessions held virtually 2 and 3 February 2021, with wide participation from Common Secure Threat Intel Network service subscribers as well as some esteemed United Nations guests.

The first day began with a welcome by Tima Soni, Chief, Cyber Security Section, UNICC, a presentation session from UNDP and two roundtable discussions, including Jorge Flores Callejas, Inspector, UN Joint Inspection Unit  and UNODC as guests.

The second day began with UNICC presentations from Monica Price, UNICC Cyber Security Awareness Consultant and Tom Buelens, Information Security Specialist, ending in a round table discussion focused on “responsible vulnerability disclosure,” with very active participation of attendees from different Agencies (and Common Secure subscribers).

Common Secure subscribers attending included ADB, CTBTO, FAO, IDB, IAEA, ICJ-CIJ, IFAD, ILO, ITU, OECD, OHCHR, PAHO, UNCTAD, UNDP, UNFPA, UNHCR, UNICC, UNICEF, UNIDO, UN OIM, UNRWA, WFP, WHO, WIPO and WTO, plus the UN Joint Inspection Unit (JIU) and UNODC.

Agenda

Day One

  • Virtual Common Secure 2020 Conference Follow-up – Presenter Tima Soni, Chief, Cyber Security Section, UNICC
  • Practical Cyber Threat Intelligence: How to Apply the Diamond Model to Detect and Counteract Threat Actors in the Cloud – Presenter: Oleksiy Kuzmenko, Deputy CISO, UNDP
  • Possibilities of State Parties’ Support in the Process of Reaction to Cross-border Cyber Incidents Affecting UN and Related Partners Organizations – Roundtable Discussion with Guest of Honor: Jorge Flores Callejas, Inspector, UN Joint Inspection Unit (JIU)
  • Privacy as a Challenge in a Risk Assessments Process relying on OSINT, including SOCMINT, and CSINT – Roundtable Discussion.

Day Two

  • Security Awareness Services from UNICC – Presenter: Monica Price, Cyber Security Awareness Consultant, UNICC
  • Comparative Analysis of Password Managers – Presenter: Tom Buelens, Information Security Specialist, UNICC
  • Responsible Vulnerability Disclosure – Roundtable Discussion.

Further Common Secure Conference follow-up sessions. Thanks also to the over 100 participants from 30 Agency subscribers who attended more follow-up sessions on 26-27 April 2021, including guests from the European Investment Bank and European Bank for Research and Development.

Common Secure members found the follow-up conference valuable and a testament to a growing and solid network of collaborators to keep the entire UN family safe.

Photo: AfDB

New User Organizations: AfDB and IDB

​UNICC is pleased to announce that the African Development Bank (AfDB) and the Inter-American Development Bank (IDB) are new User Organizations. UNICC’s Business Relationship Manager for AfDB is Prado Nieto; for IDB it is Elena Sierra.

The African Development Bank (AfDB), with headquarters in Abidjan, Côte d’Ivoire, works to spur sustainable economic development and social progress in its regional member countries (RMCs), contributing to poverty reduction. The Bank Group achieves this objective by:

  • Mobilizing and allocating resources for investment in regional member countries (RMCs)
  • Providing policy advice and technical assistance to support development efforts.

The Inter-American Development Bank (IDB), located in Washington, D.C., works to improve lives in Latin America and the Caribbean. Through financial and technical support for countries working to reduce poverty and inequality, the IDB helps improve health and education, and advance infrastructure. Its aim is to achieve development in a sustainable, climate-friendly way.

The IDB prioritizes social inclusion and equality; productivity and innovation; and regional economic integration in its development work across Latin America and the Caribbean. In doing so, it addresses the cross-cutting issues of gender equality and diversity; climate change and environmental sustainability; and institutional capacity and the rule of law.