Best Practices and Standards

ICC follows best practice frameworks and standards including ITIL and PRINCE2. As part of its efforts to improve the quality of its services and achieve operational excellence, ICC has adopted best practice frameworks, including ITIL for service management, PRINCE2 for project management.

ICC’s staff are trained in Information Technology Infrastructure Library (ITIL) service management standards, PRINCE2 project management methodologies and use the COBIT 5 standard as a governance internal control framework.

ICC achieved a major milestone in December 2014, with ISO 20000 service management certification for services provided to one Client worldwide. ICC has continued to establish and embed a culture of continual improvement in the quality of ICT services by implementing an ISO 20000 certification project for all ICC services.