{"id":71414,"date":"2026-03-17T09:37:01","date_gmt":"2026-03-17T08:37:01","guid":{"rendered":"https:\/\/www.unicc.org\/?post_type=jobpost&#038;p=71414"},"modified":"2026-05-29T09:49:59","modified_gmt":"2026-05-29T07:49:59","slug":"dhots-bau-support-consultant","status":"publish","type":"jobpost","link":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/","title":{"rendered":"DHoTS BAU Support Consultant"},"content":{"rendered":"<p><strong>Please note that this vacancy has been republished. Candidates who have already applied are not required to submit a new application.<\/strong><\/p>\n<p><strong>UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.<\/strong><\/p>\n<p><a href=\"https:\/\/www.un.org\/sustainabledevelopment\/sustainable-development-goals\/\"><strong>https:\/\/www.un.org\/sustainabledevelopment\/sustainable-development-goals\/<\/strong><\/a><\/p>\n<p>The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.<\/p>\n<p><span style=\"color: #006cb5; text-decoration: underline;\"><strong>Background information<\/strong>:<\/span><\/p>\n<p>We are looking for a proactive and technically skilled <strong>BAU Support Analyst<\/strong> to manage the day-to-day support of our FIS TRAX platform. This role requires a hands-on resource with strong decision-making capabilities, a solid understanding of TRAX monitoring and configuration, and working knowledge of file encryption and secure connectivity protocols.<\/p>\n<p>The BAU Support Analyst will work closely with the BAU Lead to support continuous improvement initiatives, helping to streamline operations, enhance system stability, and transition project work into sustainable BAU processes.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong><span style=\"color: #006cb5; text-decoration: underline;\">Main duties and responsibilities:<\/span><\/strong><\/span><\/p>\n<p>The consultant will work under the direct supervision and guidance of the Product Manager within the Digital Solutions Digital Product (DSDP) Unit and in close collaboration with the other DHoTS teams. \u00a0The consultant shall ensure the completion of the following deliverables:<\/p>\n<ul>\n<li><strong>Monitor system performance<\/strong>, transaction flows, and alert dashboards<\/li>\n<li><strong>Monitor and support<\/strong> FIS TRAX operations, ensuring timely resolution of any processing or integration issues<\/li>\n<li><strong>Raise and track incidents<\/strong> and follow through to resolution<\/li>\n<li>Take <strong>ownership of issues and decisions<\/strong>, ensuring escalation and communication are handled efficiently<\/li>\n<li>Perform <strong>hands-on TRAX configurations<\/strong>, including payment flows, file formats, and routing rules<\/li>\n<li>Manage and troubleshoot <strong>connectivity channels<\/strong>, including API, Host-to-Host (H2H), and SWIFT<\/li>\n<li>Support and maintain <strong>file encryption\/decryption processes<\/strong>, certificates, and secure file transfer protocols (e.g., SFTP)<\/li>\n<li>Communicate with external clients and internal teams, acting as a trusted point of contact for BAU issues<\/li>\n<li>Support testing of changes, enhancements, and fixes in both test and production environments<\/li>\n<li>Maintain comprehensive documentation of system setup and support processes<\/li>\n<li>Maintain and improve support workflows using JIRA, JIRA Service Management, or ServiceNow<\/li>\n<\/ul>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":54149,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"jobpost_category":[883],"jobpost_job_type":[21],"jobpost_location":[81],"jobpost_tag":[],"class_list":["post-71414","jobpost","type-jobpost","status-publish","has-post-thumbnail","hentry","jobpost_category-consultancy","jobpost_job_type-public","jobpost_location-remote"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DHoTS BAU Support Consultant | Remote | UNICC<\/title>\n<meta name=\"description\" content=\"DHoTS BAU Support Consultant \u2013 United Nations International Computing Center - Applications from Women are encouraged\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DHoTS BAU Support Consultant | Remote | UNICC\" \/>\n<meta property=\"og:description\" content=\"DHoTS BAU Support Consultant \u2013 United Nations International Computing Center - Applications from Women are encouraged\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/\" \/>\n<meta property=\"og:site_name\" content=\"UNICC\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-29T07:49:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/\",\"url\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/\",\"name\":\"DHoTS BAU Support Consultant | Remote | UNICC\",\"isPartOf\":{\"@id\":\"https:\/\/www.unicc.org\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.unicc.org\/wp-content\/uploads\/2023\/05\/Website-Job-Post-Featured-Image.svg\",\"datePublished\":\"2026-03-17T08:37:01+00:00\",\"dateModified\":\"2026-05-29T07:49:59+00:00\",\"description\":\"DHoTS BAU Support Consultant \u2013 United Nations International Computing Center - Applications from Women are encouraged\",\"breadcrumb\":{\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#primaryimage\",\"url\":\"https:\/\/www.unicc.org\/wp-content\/uploads\/2023\/05\/Website-Job-Post-Featured-Image.svg\",\"contentUrl\":\"https:\/\/www.unicc.org\/wp-content\/uploads\/2023\/05\/Website-Job-Post-Featured-Image.svg\",\"width\":540,\"height\":359},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.unicc.org\/fr\/accueil\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Emplois\",\"item\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"DHoTS BAU Support Consultant\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.unicc.org\/fr\/#website\",\"url\":\"https:\/\/www.unicc.org\/fr\/\",\"name\":\"UNICC\",\"description\":\"Digital. For the UN family\",\"publisher\":{\"@id\":\"https:\/\/www.unicc.org\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.unicc.org\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.unicc.org\/fr\/#organization\",\"name\":\"UNICC\",\"url\":\"https:\/\/www.unicc.org\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.unicc.org\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.unicc.org\/wp-content\/uploads\/UNICC_horizontal_blue.svg\",\"contentUrl\":\"https:\/\/www.unicc.org\/wp-content\/uploads\/UNICC_horizontal_blue.svg\",\"width\":201,\"height\":74,\"caption\":\"UNICC\"},\"image\":{\"@id\":\"https:\/\/www.unicc.org\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"DHoTS BAU Support Consultant | Remote | UNICC","description":"DHoTS BAU Support Consultant \u2013 United Nations International Computing Center - Applications from Women are encouraged","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/","og_locale":"fr_FR","og_type":"article","og_title":"DHoTS BAU Support Consultant | Remote | UNICC","og_description":"DHoTS BAU Support Consultant \u2013 United Nations International Computing Center - Applications from Women are encouraged","og_url":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/","og_site_name":"UNICC","article_modified_time":"2026-05-29T07:49:59+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/","url":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/","name":"DHoTS BAU Support Consultant | Remote | UNICC","isPartOf":{"@id":"https:\/\/www.unicc.org\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#primaryimage"},"image":{"@id":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#primaryimage"},"thumbnailUrl":"https:\/\/www.unicc.org\/wp-content\/uploads\/2023\/05\/Website-Job-Post-Featured-Image.svg","datePublished":"2026-03-17T08:37:01+00:00","dateModified":"2026-05-29T07:49:59+00:00","description":"DHoTS BAU Support Consultant \u2013 United Nations International Computing Center - Applications from Women are encouraged","breadcrumb":{"@id":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#primaryimage","url":"https:\/\/www.unicc.org\/wp-content\/uploads\/2023\/05\/Website-Job-Post-Featured-Image.svg","contentUrl":"https:\/\/www.unicc.org\/wp-content\/uploads\/2023\/05\/Website-Job-Post-Featured-Image.svg","width":540,"height":359},{"@type":"BreadcrumbList","@id":"https:\/\/www.unicc.org\/fr\/working-with-icc\/dhots-bau-support-consultant\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.unicc.org\/fr\/accueil\/"},{"@type":"ListItem","position":2,"name":"Emplois","item":"https:\/\/www.unicc.org\/fr\/working-with-icc\/"},{"@type":"ListItem","position":3,"name":"DHoTS BAU Support Consultant"}]},{"@type":"WebSite","@id":"https:\/\/www.unicc.org\/fr\/#website","url":"https:\/\/www.unicc.org\/fr\/","name":"UNICC","description":"Digital. For the UN family","publisher":{"@id":"https:\/\/www.unicc.org\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.unicc.org\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.unicc.org\/fr\/#organization","name":"UNICC","url":"https:\/\/www.unicc.org\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.unicc.org\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.unicc.org\/wp-content\/uploads\/UNICC_horizontal_blue.svg","contentUrl":"https:\/\/www.unicc.org\/wp-content\/uploads\/UNICC_horizontal_blue.svg","width":201,"height":74,"caption":"UNICC"},"image":{"@id":"https:\/\/www.unicc.org\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/jobpost\/71414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/users\/13"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/media\/54149"}],"wp:attachment":[{"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/media?parent=71414"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/jobpost_category?post=71414"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/jobpost_job_type?post=71414"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/jobpost_location?post=71414"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/www.unicc.org\/fr\/wp-json\/wp\/v2\/jobpost_tag?post=71414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}