{"id":13289,"date":"2021-08-19T14:01:08","date_gmt":"2021-08-19T14:01:08","guid":{"rendered":"https:\/\/www.unicc.org\/?post_type=jobpost&amp;p=13289"},"modified":"2021-08-19T14:01:08","modified_gmt":"2021-08-19T14:01:08","slug":"lead-unified-endpoints","status":"unpublished","type":"jobpost","link":"https:\/\/www.unicc.org\/fr\/working-with-icc\/lead-unified-endpoints\/","title":{"rendered":"Lead, Unified Endpoints"},"content":{"rendered":"<p style=\"text-align: center\"><span style=\"color: #c66649\"><strong>Applications from women are particularly encouraged for this vacancy<\/strong><\/span><\/p>\n<p><span style=\"color: #996b6a;text-decoration: underline\"><strong>Purpose of the Position<\/strong>:<\/span><\/p>\n<p>The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.<\/p>\n<p><span style=\"text-decoration: underline\"><strong><span style=\"color: #996b6a;text-decoration: underline\">Main duties and responsibilities:<\/span> <\/strong><\/span><\/p>\n<p>The incumbent will work under the direct supervision and guidance of the Head, Digital Workplace Service Unit (OPDM), within the Operations Division, and in close collaboration with the Unified Endpoints team. S\/he will be responsible for the following duties and could be requested to do any other tasks of similar level in related fields:<\/p>\n<p><strong>Team leading<\/strong><\/p>\n<ul>\n<li>Coordinate unified endpoints projects, operations and resources to ensure internal and external projects and operations are delivered as per customer expectations<\/li>\n<li>Work as a technical lead and deliver successfully various solutions and products related to the unified management of endpoints<\/li>\n<li>Support the alignment of service management processes, starting with the service transition process, including incident, change and problem management processes as well as continual service improvement, ensuring on-going operations follow in-place processes, procedures and metrics<\/li>\n<li>Recommend tools, techniques, technologies for workstation and mobile device management as part of the Continual Service Improvement process<\/li>\n<li>Coordinate all aspects for platform and application deployments such as In-Take documents, processes, communication, pilots, deployments and standard operating procedures<\/li>\n<li>Coordinate tasks of staff and onsite\/nearshore\/offshore consultants and contribute to selection of resources as needed<\/li>\n<li>Assist the OPDM Head in the evaluation and selection of new staff and consultants<\/li>\n<li>Overlook at team\u2019s profitability and regularly report to OPDM Head<\/li>\n<\/ul>\n<p><strong>Customers<\/strong><\/p>\n<ul>\n<li>Engage with existing clients to ensure high levels of client satisfaction<br \/>\nby reviewing the performance of provided services, discussing any new<br \/>\nneed and proposing new solutions<\/li>\n<li>Assist in the development of proposals and business cases for unified<br \/>\nendpoints projects, in collaboration with the OPDM head, BRMs and<br \/>\ncustomers<\/li>\n<li>Assist in the definition of new endpoint management services or update<br \/>\nto existing services in order to maintain a modern and exhaustive<br \/>\nendpoint management service offering aligned to customers\u2019 needs<\/li>\n<li>Conduct and deliver technical workshops to customers<\/li>\n<\/ul>\n<p><strong>Innovation<\/strong><\/p>\n<ul>\n<li>Participate in the architectural design, build, and deployment of unified endpoint management solutions including Microsoft Endpoint Manager Configuration Manager and Intune as well cloud Virtual Desktops<\/li>\n<li>Re-design and improve the endpoint management solutions to maximize<br \/>\ntheir capabilities and help other UN organizations to take advantage of<br \/>\nlatest features and support digital transformation initiatives<\/li>\n<\/ul>\n<p><strong>Other<\/strong><\/p>\n<ul>\n<li>Provide other ad hoc support either within your team or in other teams as required \u2013 this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management<\/li>\n<li>Carry on-call phone on a rotational basis and ensure on-call rotation<br \/>\nschedule it up-to-date<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":82,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"jobpost_category":[19],"jobpost_job_type":[21],"jobpost_location":[25],"jobpost_tag":[],"class_list":["post-13289","jobpost","type-jobpost","status-unpublished","hentry","jobpost_category-vacancy","jobpost_job_type-public","jobpost_location-valencia-spain"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>United Nations Jobs | Lead Unified Endpoints | IT | Valencia | UNICC<\/title>\n<meta name=\"description\" content=\"IT Jobs in Valencia: Lead, Unified Endpoints \u2013 United Nations International Computing Center. 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