{"id":10214,"date":"2021-02-12T17:07:49","date_gmt":"2021-02-12T17:07:49","guid":{"rendered":"https:\/\/www.unicc.org\/?post_type=jobpost&amp;p=10214"},"modified":"2021-02-12T17:07:49","modified_gmt":"2021-02-12T17:07:49","slug":"tier-3-network-engineer-2","status":"unpublished","type":"jobpost","link":"https:\/\/www.unicc.org\/fr\/working-with-icc\/tier-3-network-engineer-2\/","title":{"rendered":"Tier 3 Network Engineer"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong><span style=\"text-decoration: underline\"><span style=\"color: #996b6a;text-decoration: underline\"><strong><strong>Applications from women are particularly encouraged for this vacancy<\/strong><\/strong><\/span><\/span><\/strong><\/p>\n\n\n\n<p><strong><span style=\"text-decoration: underline\"><span style=\"color: #996b6a;text-decoration: underline\">Purpose of the Position:<\/span><\/span><\/strong><\/p>\n\n\n\n<p>The purpose of the position is to deliver 3rd level support, architectural expertise, strategic input and problem management for ICC.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline\"><strong><span style=\"color: #996b6a;text-decoration: underline\">Objectives of the Programme:<\/span><\/strong><\/span><\/p>\n\n\n\n<p>The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline\"><strong><span style=\"color: #996b6a;text-decoration: underline\">Main duties and responsibilities:<\/span> <\/strong><\/span><\/p>\n\n\n\n<p>Under the direction and supervision of the Head, Platform and Infrastructure, the incumbent will:<\/p>\n\n\n\n<p><strong><strong>Service Delivery<\/strong>:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Provide expert advice in managed network, network security and customer Internet access services at Tier 3 level to ICC customers and in the ICC data centres<\/li><li>Assist the Head, Infrastructure and Platform Unit in the design and architecture of services, ongoing service delivery and support<\/li><li>Create high-level and low-level documentation, implementation and customer service guides, operating level agreements (OLA), service level agreements (SLA) as well as standard operating procedures (SOP) for Tier 1 and 2; expand the knowledge base for handling support issues<\/li><li>Under close supervision of the Head of Unit prepare and perform complex, high impact, and high risk changes in the Valencia data centre; analyse, plan and execute changes to the design and architecture of the services in the Valencia data centre<\/li><li>Work closely with Cloud teams to develop code templates for the deployment of hybrid hosting with integrated public and on-premises services; conduct Cloud readiness assessment for migration of the customer\u2019s applications to public Cloud, layout migration roadmap in alignment with business needs<\/li><li>Participate in disaster recovery and business continuity plans, with adequate geographical distribution for client-hosted environments and conduct periodic physical infrastructure disaster recovery and redundancy tests, in liaison with business owners identify dependencies to improve service restoration time<\/li><li>Perform Tier 3 \u201cstand-by\u201d services on a rotation basis during weekends, holidays and outside of normal working hours; assist in Major Incidents and security incidents where required, being physically present in location of ICC datacentres when required<\/li><\/ul>\n\n\n\n<p><strong><strong>Service Improvement<\/strong>:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Keep abreast of industry good practices, new trends and technologies and evaluate these for possible adoption or incorporation<\/li><li>Under close supervision of the Head of Unit, lead the technical implementation of major upgrades, new services and other such projects, working with, and assigning tasks to, Tier 2 as required; interface directly with vendors and customers during managed network, network security and customer Internet access services architectural design and requirements gathering, including on-site assessments and implementations<\/li><li>Work on assigned problems to find and eliminate the root cause of issues that result in incidents<\/li><li>Provide support training to Tier 1 and Tier 2 support and act as a mentor to less experienced engineers<\/li><li>Design and implement automation to enhance operational efficiency, resiliency and rapid provisioning of servers and software<strong><\/strong><\/li><\/ul>\n\n\n\n<p><strong>Customer Focus<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Work with the business relationship team during pre-sales activities to understand and translate customer requirements, build technical architecture designs, produce written proposals and cost estimates<\/li><li>Provide on-site post-sales support to Business Relationship Management (BRM) and customer, including periodic service reviews and meetings with customer technical and business focal points for performance reviews and continuous service improvement. Ensure consistent and appropriate communication with customers for service-related enquiries and issues<\/li><\/ul>\n\n\n\n<p><strong>Other<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Contribute to a culture of continuous improvement and team building within the team<\/li><li>Provide other ad hoc support either within your team or in other teams as required \u2013 this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management<\/li><\/ul>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"jobpost_category":[19],"jobpost_job_type":[20,21],"jobpost_location":[25],"jobpost_tag":[],"class_list":["post-10214","jobpost","type-jobpost","status-unpublished","hentry","jobpost_category-vacancy","jobpost_job_type-internal","jobpost_job_type-public","jobpost_location-valencia-spain"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>United Nations Jobs | Tier 3 Network Engineer | IT | Valencia | UNICC<\/title>\n<meta name=\"description\" content=\"IT Jobs in Valencia: Network Engineer P3 United Nations International Computing Center - Applications from Women are encouraged\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unicc.org\/fr\/working-with-icc\/tier-3-network-engineer-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"United Nations Jobs | Tier 3 Network Engineer | IT | Valencia | UNICC\" \/>\n<meta property=\"og:description\" content=\"IT Jobs in Valencia: Network Engineer P3 United Nations International Computing Center - Applications from Women are encouraged\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.unicc.org\/fr\/working-with-icc\/tier-3-network-engineer-2\/\" \/>\n<meta property=\"og:site_name\" content=\"UNICC\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/tier-3-network-engineer-2\/\",\"url\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/tier-3-network-engineer-2\/\",\"name\":\"United Nations Jobs | Tier 3 Network Engineer | IT | Valencia | UNICC\",\"isPartOf\":{\"@id\":\"https:\/\/www.unicc.org\/fr\/#website\"},\"datePublished\":\"2021-02-12T17:07:49+00:00\",\"description\":\"IT Jobs in Valencia: Network Engineer P3 United Nations International Computing Center - Applications from Women are encouraged\",\"breadcrumb\":{\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/tier-3-network-engineer-2\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.unicc.org\/fr\/working-with-icc\/tier-3-network-engineer-2\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/tier-3-network-engineer-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.unicc.org\/fr\/accueil\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Emplois\",\"item\":\"https:\/\/www.unicc.org\/fr\/working-with-icc\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Tier 3 Network Engineer\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.unicc.org\/fr\/#website\",\"url\":\"https:\/\/www.unicc.org\/fr\/\",\"name\":\"UNICC\",\"description\":\"Digital. 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