{"id":9468,"date":"2020-12-21T08:51:26","date_gmt":"2020-12-21T08:51:26","guid":{"rendered":"https:\/\/www.unicc.org\/?post_type=jobpost&amp;p=9468"},"modified":"2020-12-21T08:51:26","modified_gmt":"2020-12-21T08:51:26","slug":"network-engineer-team-leader","status":"unpublished","type":"jobpost","link":"https:\/\/www.unicc.org\/es\/working-with-icc\/network-engineer-team-leader\/","title":{"rendered":"Network Engineer &#8211; Team Leader"},"content":{"rendered":"<p><strong><span style=\"text-decoration: underline\"><span style=\"color: #996b6a;text-decoration: underline\">Purpose of the Position:<\/span><\/span><\/strong><\/p>\n<p>The purpose of the post is to coordinate the work of technical teams within the Infrastructure and Platform Operations Unit to provide tier-2 operational support to the ICC infrastructure. The services are delivered at a high level of quality and internal efficiency in order to create value for customers.<\/p>\n<p><span style=\"text-decoration: underline\"><strong><span style=\"color: #996b6a;text-decoration: underline\">Objectives of the Programme:<\/span><\/strong><\/span><\/p>\n<p>The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.<\/p>\n<p><span style=\"text-decoration: underline\"><strong><span style=\"color: #996b6a;text-decoration: underline\">Main duties and responsibilities:<\/span> <\/strong><\/span><\/p>\n<p>Under the supervision of the Head, Infrastructure and Platform Operations Unit, and in close collaboration with the Chief, Business Solutions Section the incumbent is responsible for the following duties:<\/p>\n<p><strong>&nbsp;<\/strong><strong>Supervisory:<\/strong><\/p>\n<ul>\n<li>Supervise the day-to-day technical operation of the operational network support team. Main tasks&nbsp;include coordination of the technical work of the team, prioritizing and managing the team workload and schedule. Keeping tracks of the status of the support tickets and breaches to ensure within the agreed processes<\/li>\n<li>Ensure that all staff and personnel performance management and coordination processes are adhered to, and regular communication and performance feedback is given to relevant staff and consultants. Ensure exchange of information, experience and learning; contribute to the optimization and identification of courses of action to accelerate\/improve delivery of Tier 2 services<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><strong>Processes:<\/strong><\/p>\n<ul>\n<li>Oversee the coordination of the support team involved in operating, administering and supporting UNICC network infrastructure, including adherence to the standard configurations, operation guidelines and procedures<\/li>\n<li>Ensure that all processes operated by the operational network support team are in line with agreed standards and metrics that are reported regularly and accurately<\/li>\n<li>Coordinate the execution of routine operational activities to ensure the supported infrastructure are running optimally, ensure the execution of regular preventive maintenance plans, and that recommended patches are installed to ensure smooth operations and security of the systems<\/li>\n<li>Provide coordination for incident management and request fulfilment across the UNICC infrastructure at the Tier 2 in collaboration with Tier 3 and other stakeholders, as applicable, while helping identify technical problems and propose solutions as a part of resolution management processes<\/li>\n<li>Provide coordination for the implementation of standard and non-standard\/complex\/Tier 2 changes across the ICC infrastructure in collaboration with Tier 3 and other stakeholders, as applicable<\/li>\n<li>Provide coordination at the Tier 2 for the transition and implementation of major upgrades, project support, transition of new services related to UNICC supported environment in collaboration with Tier 3 and other stakeholders<\/li>\n<\/ul>\n<p><strong>Other:<\/strong><\/p>\n<ul>\n<li>Active collaboration within Tier 2 teams, Tier 3, Service Desk, Service Management team, BRM and other technical teams in ICC to ensure efficient delivery of ICC services<\/li>\n<li>Coordinate the provision and escalation of \u201cstand-by\u201d services to address escalation issues during weekends, holidays and outside of normal working hours<\/li>\n<li>The incumbent occasionally acts as Officer-In-Charge of the Unit during the absence of the&nbsp;Unit Head, if nominated<\/li>\n<li>Provide other ad hoc support either within your team or in other teams as required \u2013 this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"jobpost_category":[19],"jobpost_job_type":[20,21],"jobpost_location":[25],"jobpost_tag":[],"class_list":["post-9468","jobpost","type-jobpost","status-unpublished","hentry","jobpost_category-vacancy","jobpost_job_type-internal","jobpost_job_type-public","jobpost_location-valencia-spain"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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