{"id":72712,"date":"2026-04-01T12:06:47","date_gmt":"2026-04-01T10:06:47","guid":{"rendered":"https:\/\/www.unicc.org\/?post_type=jobpost&#038;p=72712"},"modified":"2026-05-02T02:00:04","modified_gmt":"2026-05-02T00:00:04","slug":"microsoft-technologies-support-consultant","status":"unpublished","type":"jobpost","link":"https:\/\/www.unicc.org\/es\/working-with-icc\/microsoft-technologies-support-consultant\/","title":{"rendered":"Microsoft Technologies Support Consultant"},"content":{"rendered":"<p><strong>UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.<\/strong><\/p>\n<p><a href=\"https:\/\/www.un.org\/sustainabledevelopment\/sustainable-development-goals\/\"><strong>https:\/\/www.un.org\/sustainabledevelopment\/sustainable-development-goals\/<\/strong><\/a><\/p>\n<p>The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.<\/p>\n<p><span style=\"color: #006cb5;text-decoration: underline\"><strong>Background information<\/strong>:<\/span><\/p>\n<p>The Microsoft Technologies Support Consultant assists with maintaining, installing, configuring, repairing, and removing hardware and software, as well as resolving incidents reported to the Court Help Desk. They provide first-level support for end-user systems and software, including desktops, laptops, mobile devices, and ensuring issues are logged and addressed promptly.<\/p>\n<p><span style=\"text-decoration: underline\"><strong><span style=\"color: #006cb5;text-decoration: underline\">Main duties and responsibilities:<\/span><\/strong><\/span><\/p>\n<p>The incumbent will work under the management and supervision of the Operations Bridge Manager (OPC), and will perform the following duties and deliverables within the projects assigned:<\/p>\n<ul>\n<li>Act as the primary contact for tracking, resolving, and logging all IT incidents and service requests, managing them until completion<\/li>\n<li>Troubleshoot and resolve incidents, handling hardware\/software installations, updates, and removals based on standards<\/li>\n<li>Deploy, test, and maintain desktops, laptops, mobile devices, and other peripherals, enhancing installation procedures and documentation<\/li>\n<li>Address hardware and software performance issues, seeking assistance from experts when needed, and document results<\/li>\n<li>Maintain IT equipment in meeting rooms, support LAN\/wireless issues, and participate in hardware\/software projects<\/li>\n<li>Provide technical support in person, and in both official languages of the Court<\/li>\n<li>The incumbent of this position\u00a0is expected to\u00a0recurrently work\u00a0at\u00a0UNICC\u2019s clients\u2019 premises\u00a0in The Hague, The Netherlands<\/li>\n<li>The consultant is expected to engage with UNICC\u2019s client on a part-time basis (estimated 20h per week)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":54149,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"jobpost_category":[883],"jobpost_job_type":[21],"jobpost_location":[81],"jobpost_tag":[],"class_list":["post-72712","jobpost","type-jobpost","status-unpublished","has-post-thumbnail","hentry","jobpost_category-consultancy","jobpost_job_type-public","jobpost_location-remote"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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