{"id":58986,"date":"2024-04-24T09:35:22","date_gmt":"2024-04-24T07:35:22","guid":{"rendered":"https:\/\/www.unicc.org\/?post_type=jobpost&#038;p=58986"},"modified":"2024-05-14T10:44:48","modified_gmt":"2024-05-14T08:44:48","slug":"digital-diplomacy-operations-support-consultant","status":"unpublished","type":"jobpost","link":"https:\/\/www.unicc.org\/es\/working-with-icc\/digital-diplomacy-operations-support-consultant\/","title":{"rendered":"Digital Diplomacy Operations Support Consultant"},"content":{"rendered":"<p style=\"text-align: left\"><strong><span style=\"color: #000000\">The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.<\/span><\/strong><\/p>\n<p><span style=\"color: #006cb5;text-decoration: underline\"><strong>Background information<\/strong>:<\/span><\/p>\n<p>The Digital Diplomacy Operations Support Consultant will be responsible for supporting the execution of the product delivery related to Event Management and RSI (Remote Simultaneous Interpretation) services.<\/p>\n<p>The consultant will also contribute to the monitoring and evolution of the current service and participate in the development of the service portfolio, as well as participating in projects related to the service.<\/p>\n<p><span style=\"text-decoration: underline\"><strong><span style=\"color: #006cb5;text-decoration: underline\">Main duties and responsibilities:<\/span> <\/strong><\/span><\/p>\n<p>The consultant will work under the direct supervision and guidance of the Associate Product Delivery and Development Officer in the Digital Products Unit (DSDP) within the Digital Solutions Centre Division (DS) and in close collaboration with other teams within the United Nations International Computing Centre. The consultant shall ensure the completion of the following deliverables:<\/p>\n<ul>\n<li>Handle daily activities relevant to the product: take charge and record the requests from clients, map the requirements, interact with the vendors and the clients under guidance, manage contracts and related administrative tasks, monitor the delivery, and handle any post-delivery activities<\/li>\n<li>Under team guidance and in close collaboration with the relevant team members, manage the licenses of the event management and RSI platforms, including:\n<ul>\n<li>Managing user access and event templates<\/li>\n<li>Monitoring usage reports<\/li>\n<li>Supporting license renewal<\/li>\n<\/ul>\n<\/li>\n<li>Under team guidance and in close collaboration with the relevant team members, act as a focal point for vendors and clients and ensure smooth service provision by monitoring the timeline, quality and costs of the service delivery<\/li>\n<li>Handle and maintain up-to-date product documentation and reporting (opportunities, event calendar, client reporting, costs, etc.)<\/li>\n<li>Collaborate with the Associate Product Delivery and Development Officer and the Product Manager in creating presentations, reports, and analytical documents as appropriate for internal and external use<\/li>\n<li>Collect feedback from clients and share it with team to trigger any possible actions and improvements<\/li>\n<li>Participate in the standardization of the service (process mapping, template creation, etc.)<\/li>\n<li>Contribute to the monitoring and the evolution of the service: provide substantive input for the product erby compiling lessons learnt in product operations activities and by researching and analyzing the market in collaboration with the Associate Product Delivery and Development Officerand the Product Manager<\/li>\n<li>Contribute to projects related to the service as required<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":54149,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"jobpost_category":[883],"jobpost_job_type":[21],"jobpost_location":[81],"jobpost_tag":[],"class_list":["post-58986","jobpost","type-jobpost","status-unpublished","has-post-thumbnail","hentry","jobpost_category-consultancy","jobpost_job_type-public","jobpost_location-remote"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Diplomacy Operations Support Consultant | Remote | UNICC<\/title>\n<meta name=\"description\" content=\"Digital Diplomacy Operations Support Consultant \u2013 United Nations International Computing Center. 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