{"id":17211,"date":"2022-03-25T13:57:15","date_gmt":"2022-03-25T12:57:15","guid":{"rendered":"https:\/\/www.unicc.org\/?post_type=jobpost&amp;p=17211"},"modified":"2022-03-25T13:57:15","modified_gmt":"2022-03-25T12:57:15","slug":"service-delivery-manager-2","status":"unpublished","type":"jobpost","link":"https:\/\/www.unicc.org\/es\/working-with-icc\/service-delivery-manager-2\/","title":{"rendered":"Service Delivery Manager"},"content":{"rendered":"<p style=\"text-align: center;\"><span style=\"color: #c66649;\"><strong>Applications from women are particularly encouraged for this vacancy<\/strong><\/span><\/p>\n<p><strong>UNICC encourage <a href=\"https:\/\/staffnet.unicc.org\/HumanResources\/Documents\/Recruitment\/Short%20Term%20Developmental%20Assignments%20Policy.pdf\">Short-Term Developmental Assignments<\/a> (STDAs) to give Staff opportunities to enhance their skills and gain diverse experiences by broadening exposure to different work environments.<\/strong><\/p>\n<p>The incumbent will work under the direct supervision and guidance of the Chief Operations Officer, OP Division in close collaboration with all UNICC organizational units delivering the services.<br \/>\nIn the context of the specific engagement(s) assigned to the incumbent, he\/she should:<\/p>\n<ul>\n<li>Under guidance from the Chief Operations Officer, coordinate the operational service delivery by the multiple UNICC organizational units to ICAO and\/or UNICC partners and customers, to ensure consistency of service provision by acting as single point of contact for the operational services and projects both in the eyes of the client and in the eyes of the internal teams<\/li>\n<li>Monitor the alignment of services requested with those delivered as per the respective Service Delivery Agreement(s) (SDA)<\/li>\n<li>Monitor the alignment of the projects requested with those delivered as per the respective Project Agreement(s) (PA)<\/li>\n<li>Monitor the quality of service and the satisfaction of the client to ensure a long and fruitful partnership by both UNICC and the client by continuously assessing and strengthening the client(s) perception of UNICC services<\/li>\n<li>Manage the operational relationship between the client(s) and UNICC<\/li>\n<li>Understand the client ICT strategy, and work with the Chief Operations Officer to identify and promote new operational services that can be of value to the client<\/li>\n<li>Provide other ad hoc support either within your team or in other teams as required \u2013 this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"jobpost_category":[19],"jobpost_job_type":[20],"jobpost_location":[24],"jobpost_tag":[],"class_list":["post-17211","jobpost","type-jobpost","status-unpublished","hentry","jobpost_category-vacancy","jobpost_job_type-internal","jobpost_location-new-york-usa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>United Nations Jobs | Service Delivery Manager | Valencia | UNICC<\/title>\n<meta name=\"description\" content=\"Service Delivery Manager \u2013 United Nations International Computing Center. 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