ICC is the core shared service provider for the United Nations system, providing agile, cost-effective, UN-audit compliant high value ICT services. ICC is highly competitive with today’s technology marketplace, often building synergies with industry partners as well as with its Partner Organizations.
ICC offers cost savings, business efficiencies and
volume discounts based on the scale of its engagements, operating on a
cost recovery basis, with surplus funds being refunded at the end
Over 40 United Nations programmes, funds and entities participate in the efficiencies of ICC services, from Enterprise Resource Planning, SharePoint and infrastructure hosting to Business Intelligence, Unified Communications, cloud computing, and advisory services.
is highly competitive with today's technology marketplace, often
building synergies with industry partners as well as with its Partner
It has 40 years of experience and expertise with United Nations and related International organizations.
As a United Nations entity, ICC operates under the same privileges and immunities as its Clients and Partner Organizations.
data centres and offices are extra-territorial, meaning that they are
not under the jurisdiction of any national authority. The data and
systems ICC hosts are protected from any national interest or intrusion,
safeguarding United Nations jurisdiction.
ICC is governed by the same rules as its Partner Organizations for procurement, financial audit and reporting.
ICC is committed to
continuing to improve its Client experience by building trust through
standards-based service delivery, improving value for money, fostering
cross-functional collaboration and communications.
to advance the capabilities of its Clients and Partner Organizations in
responding to and anticipating their needs in an ever-changing digital
business landscape. ICC is the core shared service provider for the
United Nations system, providing agile, cost-effective, UN-audit
compliant high value ICT services.
ICC maintains a strategic
view of ICT support for United Nations goals and deliverables around the
globe. ICC’s expertise and complex knowledge about United Nations ICT
environments means that Clients and Partner Organizations get the top of
today’s technology marketplace services with the best value money can
buy. Several principles frame the engagements ICC has with its Clients
and Partner Organizations:
Business acumen and responsiveness
Courteous and professional attention
Collaborative, honest communications
Aligned services, architecture, portfolio
Proactive understanding of Client needs
Timely and useful information sharing.
service level management and continuous service improvement are
fundamental to ICC’s mission, vision and governance. They span the
landscape of ICC’s ICT projects and services, and account for ICC’s
trusted reputation with Partner Organizations and other Clients. ICC’s
operations are tried and trusted, with strategic oversight, Enterprise
architecture, product development, efficient project management and continuous service improvement.