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OHCHR Outsources IT Help Desk to ICC
OHCHR has entered into an agreement with ICC to outsource the management of their IT Help Desk services.
Benefits to OHCHR include the following:
- Service provided by a specialist, focused service provider
- OHCHR staff currently providing the help desk service will be free to focus on core business objectives of their organization
ICC presently provides various mission-critical IT services to OHCHR such as Internet access, web hosting, Internet email relay, managed Lotus Notes and managed LAN services. With the addition of the IT Helpdesk, OHCHR will benefit from the synergies derived from obtaining the first level support from the same organization.
ICC will implement best practices for Help Desk case management and use a market-leading application package for recording, assignment, tracking, resolution and escalation of help desk cases.
The project to establish the service has been initiated in January 2004. Following the completion of a planned transition, the service is scheduled to be operational by the end of Q2 / 2004.
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