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By outsourcing work to the ICC, an organization can deploy
its staff to activities that add higher value and release
resources to focus on its core business.
The principal benefits to Organizations using the ICC are
the quality of specialized services offered and the low cost deriving from the economies of scale.
The ICC provides added value through features such as operations
on 7 days-a-week/24 hours basis, fully tested disaster
recovery plan, and a transparent cost structure that enables
its services to be benchmarked against other providers.
Service charges
The services provided by the ICC and the respective charges
are revised annually and approved by the ICC Management
Committee.
Human and Intellectual Capital
The staff of ICC bring a wealth of knowledge to the activities
of the Centre. Their professional experience, gained in
a variety of environments is, on average, 15 years.
ICC applies best practices of Total Quality Management (based
on ISO 9001 standards) in reviewing, automating and documenting
its operational processes. These are subject to a Continuous
Process Improvement cycle.
Knowledge acquisition and training are an integral part
of ICC's culture.
Competitive Advantage
The ICC as a non-profit organization with minimal overheads
and with a flexible structure is able to respond promptly
and deliver services at a cost lower than commercial companies.
The principle of sharing staff, hardware, software and other
facilities amongst several Organizations leads to a lower
cost than an individual approach.
Benchmarks
Benchmarks against other service providers are carried out
regularly to confirm that the Centre delivers quality and
reliable solutions with the economies of scale expected from
a common service.
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