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Position Summary
Vacancy Notice NumberICC/13/GVA/548
Position TitleERP Systems Administrator (E-Business)
Position TypeTwo years long-term, renewable
Number of Positions2
Date of Issue9/20/2013
Date of Closing11/1/2013
Annual Salary EstimationUSD 110,250 (net, single rate + post adjustment)
Duty StationGeneva, Switzerland
Organizational Location/UnitInternational Computing Centre (ICC)
Position Description
Purpose of the Position

​The purpose of this post is to provide technical support for the provision of Oracle E-Business-based ERP services.

Objectives of the Programme
The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.
Summary of Assigned Duties

​Under the direction and supervision of the Chief, ERP System Management Section, the incumbent will be responsible for:

•   Performing the roles of Technical Architect, System Administrator and/or DBA on projects and services related to managed hosting of ERP Systems.
•   Performing the role of Service Manager (including Business Relationship Management and Service Level Management) for one or more ICC Service Delivery Agreements (SDAs).
•   Coordinating, preparing, presenting and implementing proposals and projects linked to the SDAs which are in force between ICC and its customers.
•   Providing technical support for Managed Oracle E-Business Hosting services provided by ICC, including system administration of E-Business technology components.
•   Installing, configuring, maintaining and supporting the application technology stack (web servers, application servers, database servers, concurrent managers, etc.) in Oracle E-Business environments for ICC clients.
•   Designing and creating new environments, performing code migrations, environment refreshes, application of patches, application and database upgrades, implementation of  backup, recovery, disaster recovery and application/database monitoring  procedures, implementation of E-Business support, operational and change management procedures.
•   Undertaking all the tasks needing to be performed in a technical environment that includes multi-node application servers using a Shared APPL-TOP and database servers.
•   Co-ordinating with the application and database vendors for resolution of problems (functional bugs, performance issues, etc.).
•   Providing technical support for the ERP development team of the Partner Organization(s).
•   Planning and conducting Disaster Recovery tests.
•   Providing assistance in landscape design.
•   Monitoring capacity.
•   Performing routine production support activities and providing incident and problem management support.
•   Troubleshooting E-Business-related issues.
•   Undertaking performance tuning.
•   Producing documentation as required.
•   Implementing project-type activities and other requests for services.
•   Performing support activities during maintenance windows.
•   In case of emergencies, performing support (either on-site or remotely using VPN connectivity) outside normal working hours.
•   Providing standby and on-call support as and when required.
•   Performing other duties as required.
Other Information

​•   This vacancy is an extension of [ICC/13/GVA/544]. Applicants to VN [ICC/13/GVA/544] need not re-apply.

Recruitment Profile
ICC Global Competencies

​•   Communicating in a credible and effective way: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.

•   Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
•   Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
•   Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
Functional Knowledge and Skills


•   Extensive knowledge in the installation and administration of Oracle E Business in production environments.
•   Strong analytical and problem solving skills.
•   Practical experience with interactive systems, advanced understanding of relational databases.
•   Knowledge of Service Level Management Principles.


•   University degree in computer or information science, mathematics or related field.
•   ITIL intermediate qualifications in Service Operation, Service Transition and Continual Service Improvement as well as PRINCE2 practitioner certification.


•   Five years or more of experience in Information and Communication Technology (ICT).
•   Extensive experience in Oracle E-Business technical architecture design, installation, configuration and administrator support.
•   Experience in creation of new instances, migration of code, patching and environment refreshes.
•   Experience in design, implementation and support of backup, monitoring, disaster recovery solutions.
•   Familiarity with IT project and service management standards, frameworks, methodologies and best practices such as PRINCE2, ITIL.
•   Ability to manage projects and work productively under pressure, even when clear direction and/or information in not always available.
•   Experience with Oracle Portal and SSO.
•   Experience in the administration of : Database Vault, Noetix Reporting, OBIEE, Oracle Internet Directory, Transparent Data Encryption.
•   Experience in Oracle database administration with technical knowledge of tools/features such as RAC, Oracle Grid Control, RMAN and DataGuard.
•   Knowledge of Oracle Real Application Cluster (RAC).

•   Expert knowledge of English is required.

•   Intermediate knowledge of French is desirable.