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Software as a Service (SaaS)

The salient ICC services falling under the Cloud Computing SaaS model are the "Enterprise Communication", the "Enterprise Collaboration", the "Enterprise Resource Planning" and the "Web Hosting" services as well as the underlying "Identity Management".

Resilience

These services can be hosted in ICC's multiple Data Centres, providing full redundancy including an extra-continental Disaster Recovery / Business Continuity site.

Support

ICC provides a 24/7 support framework and associated processes that are designed to ensure appropriate and rapid response to service issues.

Enterprise Communication

ICC provides a fully managed Enterprise Communications Service (ECS). These high-performance, high-availability solutions combined with a flexible delivery model ensure the best possible end-user experience, while addressing the unique challenges of UN Organizations.

 

ICC also provides migration services from its customers' current environment to the ECS.

This service includes the provision of:
  • Hosted Mailboxes as well as calendaring, based on Microsoft Exchange,
  • Unified Communications (voice, video and instant messaging) based on Microsoft Lync,
  • Directory Synchronization and configurable administration
    processes,
  • Anti-virus and anti-spam protection,
  • Service delivery metrics,
  • Blackberry and SmartPhone synchronization.
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    Enterprise Collaboration

    ICC offers a rich Enterprise Collaboration environment based on Microsoft Office SharePoint Server.

    The Enterprise Collaboration service is typically used to deploy corporate intranets, extranets and public-facing websites and can be tailored to meet specific client requirements.

    ICC has experience in deploying, managing and supporting SharePoint Servers and Services from very basic to very complex installations with multiple environments for production, development and staging. Many ICC clients also integrate 3rd party tools for advanced workflow support.

      

    Web Hosting

    ICC offers a high performance website hosting service based on the Microsoft Windows Server and Internet Information Server as well as on Redhat Linux and Apache.

    The hosting environment, as well as the underlying SQL or MySQL database, comprises a two-tier architecture consisting of a production server and a staging server.

     

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    Identity Management

    Identity Management (IdM) defines how the management of individual identifiers is handled, how authentication is performed on computer systems, and what corresponding access control is granted.

     While one of the IdM goals is increasing security as well as protecting the identity of individuals, IdM also contributes to enhancing productivity through the automation of repetitive tasks by applying user profile-driven and policy-based processes.

     

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    Enterprise Resource Planning

    ICC hosts ERP systems for many UN Organizations and has experience with the three major ERP solutions - PeopleSoft, Oracle E-Business and SAP. The ERP Hosting service is tailored to each client's needs, leveraging shared services wherever possible to reduce costs and increase quality.

    Because all clients have unique requirements for ERP applications management, ICC builds solutions in close partnership with its clients. All aspects of the implementation  / migration project and the on-going service are discussed and agreed.